Drinks are good, but service is so slow compared to other locations. I order the alley a lot and this is the closest one to me so I usually order online for pick up, but a few times when I just order there it takes really long to get my drink especially when there are 2-3 people working. If it’s just me who ordered it still takes long and also with a lot of ppl who have order takes even longer. Please train them to work faster.
Bhadrik Shah
Not bad ! Not great
They dont offer options for less ice option quite weird!
Vivian Luo
Yesterday I visited this location and their service was pretty terrible. I ordered 2 matcha drinks and it took them about 30 mins to make them. But also, they also overcharged me for a third drink that I clearly did not ask for because I asked them for aloe in one of my matcha drinks and the girl who took my order proceeded to charge me for a third drink with aloe in it and I never knew about until I got them. I asked for a refund and they told me that they needed a receipt which the girl never gave me one nor did they refund me. They took the drink back and remade my drink but also never apologized for it as they put the blame on me for “wanting a third drink”
Jeff Jay
Visited The Alley @ Scarborough during my trip to Toronto - The Alley is actually one of my Favorite bubble tea spots - however this one did not meet expectations.
This location is quite large and has a basic shared seating area - the place seemed pretty clean and tidy from what I could see.
Service was pretty slow - which I didn't really understand , as they had my drink to make among two staff members.
Ordered the Snow Velvet Earl Grey Tea as the staff recommended as one of the best sellers for there location - so I went with the suggestion / the pearls were kind of hard, like not chewy and soft but hard and tough to chew apart. The tea itself was clearly under steeped as it gave no taste of Earl Grey, tasted more like water in all honesty. However, the velvet foam on top was pretty tasty.
Frederic Mozart
great customer service!!
金成典
If you come at 11:00, you can't drink bubble tea.
L.W He
We came today at around 1130. We ordered a deerioca with soy and an orange lulu. There was only 1 person working (which is insane on a weekend). The deerioca was horrible, it was just milk with almost no brown sugar or tapioca. Would not visit here again. I gave her 2 stars because the orange lulu wasn't bad.
Meng Lee
They did the wrong order and the staff’s attitude is not good
Thanh Thuy Nguyen
They did the wrong order and the staff’s attitude is not good
Maija
awful customer service. ordered the deku drink and specifically asked for it then got the bakugo drink. my friends ordered their drinks and she got mad at them for no reason and had an aggressive tone. drinks were good tho customer service was bad
Customer service horrible. Once in a a while I like a flavourful drink but not too sweet. Asked if I can get a tea modified and have less brown sugar tapioca and some more regular tapioca and the answer was “I don’t think I can do that” lol..
E
Went by for the NIKKE Collab, which was decorated nicely everywhere! It was cool to see. The drinks were both Lychee based which were super yummy, although pricey 😢. I hope The Alley will bring more Lychee drinks in the future. The staff was efficient in serving the drinks quickly and accurately.
Bea Beee
The drinks were a mixed bag. The crunchy drink had a delightful presentation and a fresh berry flavor. The passionfruit tea offered a nice blend of flavors but didn't quite stand out was too tangy . I visited 30 minutes before closing, and the staff was super nice and efficient, which I really appreciated. Overall, a solid 3/5 experience!
Atmosphere: 5
Food: 2
Service: 5
Recommended dishes: Milk Pudding
Brianna
The only bubble tea place I know that sells Ube flavour! I always order the Ube deerioca puff. So tasty!!
Atmosphere: 5
Food: 5
Service: 5
Tanu P
Can never go wrong with their milk bubble tea, strawberry and orange lulu weren’t bad either!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Strawberry, Deerioca Fever and Northern Lights
Drinks are good, but service is so slow compared to other locations. I order the alley a lot and this is the closest one to me so I usually order online for pick up, but a few times when I just order there it takes really long to get my drink especially when there are 2-3 people working. If it’s just me who ordered it still takes long and also with a lot of ppl who have order takes even longer. Please train them to work faster.
Not bad ! Not great
They dont offer options for less ice option quite weird!
Yesterday I visited this location and their service was pretty terrible. I ordered 2 matcha drinks and it took them about 30 mins to make them. But also, they also overcharged me for a third drink that I clearly did not ask for because I asked them for aloe in one of my matcha drinks and the girl who took my order proceeded to charge me for a third drink with aloe in it and I never knew about until I got them. I asked for a refund and they told me that they needed a receipt which the girl never gave me one nor did they refund me. They took the drink back and remade my drink but also never apologized for it as they put the blame on me for “wanting a third drink”
Visited The Alley @ Scarborough during my trip to Toronto - The Alley is actually one of my Favorite bubble tea spots - however this one did not meet expectations.
This location is quite large and has a basic shared seating area - the place seemed pretty clean and tidy from what I could see.
Service was pretty slow - which I didn't really understand , as they had my drink to make among two staff members.
Ordered the Snow Velvet Earl Grey Tea as the staff recommended as one of the best sellers for there location - so I went with the suggestion / the pearls were kind of hard, like not chewy and soft but hard and tough to chew apart. The tea itself was clearly under steeped as it gave no taste of Earl Grey, tasted more like water in all honesty. However, the velvet foam on top was pretty tasty.
great customer service!!
If you come at 11:00, you can't drink bubble tea.
We came today at around 1130. We ordered a deerioca with soy and an orange lulu. There was only 1 person working (which is insane on a weekend). The deerioca was horrible, it was just milk with almost no brown sugar or tapioca. Would not visit here again. I gave her 2 stars because the orange lulu wasn't bad.
They did the wrong order and the staff’s attitude is not good
They did the wrong order and the staff’s attitude is not good
awful customer service. ordered the deku drink and specifically asked for it then got the bakugo drink. my friends ordered their drinks and she got mad at them for no reason and had an aggressive tone. drinks were good tho customer service was bad
Restaurantji Recommends
Customer service horrible. Once in a a while I like a flavourful drink but not too sweet. Asked if I can get a tea modified and have less brown sugar tapioca and some more regular tapioca and the answer was “I don’t think I can do that” lol..
Went by for the NIKKE Collab, which was decorated nicely everywhere! It was cool to see. The drinks were both Lychee based which were super yummy, although pricey 😢. I hope The Alley will bring more Lychee drinks in the future. The staff was efficient in serving the drinks quickly and accurately.
The drinks were a mixed bag. The crunchy drink had a delightful presentation and a fresh berry flavor. The passionfruit tea offered a nice blend of flavors but didn't quite stand out was too tangy . I visited 30 minutes before closing, and the staff was super nice and efficient, which I really appreciated. Overall, a solid 3/5 experience!
Atmosphere: 5
Food: 2
Service: 5
Recommended dishes: Milk Pudding
The only bubble tea place I know that sells Ube flavour! I always order the Ube deerioca puff. So tasty!!
Atmosphere: 5
Food: 5
Service: 5
Can never go wrong with their milk bubble tea, strawberry and orange lulu weren’t bad either!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Strawberry, Deerioca Fever and Northern Lights
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