If I had the option to give 0 star, I would have done it.
I had placed an order through the Tim Hortons app for an Iced Capp, Garlic Bread, and a Boston Cream Donut. Upon arriving at the store, I was told that the Boston Cream Donut was unavailable and was asked to choose something else. When I requested a refund instead, the acting supervisor was rude and unhelpful, insisting that a refund was not possible.
To make matters worse, the rest of my order was not served for over 10 minutes until I asked again. Even then, the supervisor repeated that no refund could be issued and that there was no manager available to address the issue. She then walked away while we were still speaking to her and when I asked to speak to a manager they refused.
Additionally, none of the employees were wearing name tags. When I inquired about this, I was told that staff do not wear them “because of issues with customers.” This is unacceptable and does not reflect the professional image that Tim Hortons is known for.
By the time I left, no resolution had been provided, and the food I received was overly salty. This was one of the worst customer service experiences I have encountered at Tim Hortons.
Atmosphere: 1
Food: 1
Service: 1
Corbin Elliott
Quite possibly the worst Tim Hortons I've ever been to. They seldom have the products available that they advertise. You will literally see a sign advertising some new (or long existing) product and when you ask for it they say they don't have it. You have to repeat yourself 3 or more times before they can understand you. Many front line staff here cannot speak English in a passable manner. These days you should avoid all Tim Hortons (due to TFW exploitation) but you should DEFINITELY avoid this one. There is a Starbucks in the Metro across the street. Spend a few extra bucks and support a company that at least so far appears to actually hire Canadians and is willing to sell you the products they advertise and communicate with you in one of our official languages.
Atmosphere: 1
Food: 1
Service: 1
Mani Sulur
The staff have to be trained to be courteous and must listen fully.
Atmosphere: 3
Food: 4
Service: 3
Rose Vincent
I had a delivery. I am disabled. I ordered two extra large coffee, double milk double splendor. I got lots of Splenda but only two milk. I Cannot do anything to correct this as I cannot, for example go to the fridge without somebody here to help me so I either have to drink One coffee the way I like it and throw out the other or go 50-50 on the milk. I Run into problems with this particular, Tim Hortons all the time but have to figure out how to have it come from somewhere else. I don’t know that I have a choice, but if not, McDonald’s here I come.
Food: 5
Service: 1
Jenn Bloomer
The staff that work Monday to Friday during the day are amazing. 99% of the time the orders are perfect. And they make the cold brew perfect!!!
Atmosphere: 1
Food: 5
Service: 5
Recommended dishes: Wrap
darshan patel
Good ambient and nice customer service and clean service ☺️
Atmosphere: 5
Food: 5
Service: 5
Hamid Nayaab
Cheap owner let your customer use the washroom
Tony Armani
I frequently visit this Tims on my lunch break and always have a great experience. The staff get your order done quickly and are always very friendly. Great overall experience!
Atmosphere: 5
Food: 5
Service: 5
Fatema Khatun
I always had good drive thru service from this location. Their team work is amazing. Only odd thing is there are people out of the restaurant smokes weed or something like that who looks unsafe.
Atmosphere: 3
Food: 5
Service: 5
S N
Slow service. Additionally, delivery orders are prioritized over customers. If you are taking an order, at least fully finish with your customer and do whatever you want. Employees must also consider customers' time, especially in a rush.
Every time I go through this Tim Hortons drive-thru, I have to repeat my order 3–4 times. It’s frustrating when all I want is a quick coffee. I don’t understand why they hire people who can’t communicate clearly over the speaker. It shouldn’t be this hard to order a coffee!
Atmosphere: 1
Food: 1
Service: 1
Isabel James
I had a great experience at this Tim Hortons! The customer service was amazing, staff were friendly, quick, and my order was made quickly and tasted great. The location was also very clean and well-kept, which I appreciate. Definitely coming back!
Atmosphere: 5
Food: 5
Service: 5
Hendnx Hdhdc
this place sucks, there was a dog going lose, employees were grumpy & rude??? there was a BUG in my sandwhich & it was just so overstimulating and dirty.
Alen Saji
It was a wonderful experience when I visited this place for a coffee.
If I had the option to give 0 star, I would have done it.
I had placed an order through the Tim Hortons app for an Iced Capp, Garlic Bread, and a Boston Cream Donut. Upon arriving at the store, I was told that the Boston Cream Donut was unavailable and was asked to choose something else. When I requested a refund instead, the acting supervisor was rude and unhelpful, insisting that a refund was not possible.
To make matters worse, the rest of my order was not served for over 10 minutes until I asked again. Even then, the supervisor repeated that no refund could be issued and that there was no manager available to address the issue. She then walked away while we were still speaking to her and when I asked to speak to a manager they refused.
Additionally, none of the employees were wearing name tags. When I inquired about this, I was told that staff do not wear them “because of issues with customers.” This is unacceptable and does not reflect the professional image that Tim Hortons is known for.
By the time I left, no resolution had been provided, and the food I received was overly salty. This was one of the worst customer service experiences I have encountered at Tim Hortons.
Atmosphere: 1
Food: 1
Service: 1
Quite possibly the worst Tim Hortons I've ever been to. They seldom have the products available that they advertise. You will literally see a sign advertising some new (or long existing) product and when you ask for it they say they don't have it. You have to repeat yourself 3 or more times before they can understand you. Many front line staff here cannot speak English in a passable manner. These days you should avoid all Tim Hortons (due to TFW exploitation) but you should DEFINITELY avoid this one. There is a Starbucks in the Metro across the street. Spend a few extra bucks and support a company that at least so far appears to actually hire Canadians and is willing to sell you the products they advertise and communicate with you in one of our official languages.
Atmosphere: 1
Food: 1
Service: 1
The staff have to be trained to be courteous and must listen fully.
Atmosphere: 3
Food: 4
Service: 3
I had a delivery. I am disabled. I ordered two extra large coffee, double milk double splendor. I got lots of Splenda but only two milk. I Cannot do anything to correct this as I cannot, for example go to the fridge without somebody here to help me so I either have to drink One coffee the way I like it and throw out the other or go 50-50 on the milk. I Run into problems with this particular, Tim Hortons all the time but have to figure out how to have it come from somewhere else. I don’t know that I have a choice, but if not, McDonald’s here I come.
Food: 5
Service: 1
The staff that work Monday to Friday during the day are amazing. 99% of the time the orders are perfect. And they make the cold brew perfect!!!
Atmosphere: 1
Food: 5
Service: 5
Recommended dishes: Wrap
Good ambient and nice customer service and clean service ☺️
Atmosphere: 5
Food: 5
Service: 5
Cheap owner let your customer use the washroom
I frequently visit this Tims on my lunch break and always have a great experience. The staff get your order done quickly and are always very friendly. Great overall experience!
Atmosphere: 5
Food: 5
Service: 5
I always had good drive thru service from this location. Their team work is amazing. Only odd thing is there are people out of the restaurant smokes weed or something like that who looks unsafe.
Atmosphere: 3
Food: 5
Service: 5
Slow service. Additionally, delivery orders are prioritized over customers. If you are taking an order, at least fully finish with your customer and do whatever you want. Employees must also consider customers' time, especially in a rush.
Restaurantji Recommends
Every time I go through this Tim Hortons drive-thru, I have to repeat my order 3–4 times. It’s frustrating when all I want is a quick coffee. I don’t understand why they hire people who can’t communicate clearly over the speaker. It shouldn’t be this hard to order a coffee!
Atmosphere: 1
Food: 1
Service: 1
I had a great experience at this Tim Hortons! The customer service was amazing, staff were friendly, quick, and my order was made quickly and tasted great. The location was also very clean and well-kept, which I appreciate. Definitely coming back!
Atmosphere: 5
Food: 5
Service: 5
this place sucks, there was a dog going lose, employees were grumpy & rude??? there was a BUG in my sandwhich & it was just so overstimulating and dirty.
It was a wonderful experience when I visited this place for a coffee.
Atmosphere: 5
Food: 5
Service: 5
Good place for a coffee stop.
Atmosphere: 5
Food: 5
Service: 5
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