I am the regular customer of this location. I noticed many times employees not treated in good way they did very rude with me. I scanned my offer and I wanted to use it. They refused and said next time. Very bad customer service.
Michael O'Leary
Awful customer service . Stood in line and nobody was taking care of us. They only took care of the car line.This would not happen in the U..S. there they keep the line moving
Atmosphere: 1
Food: 4
Service: 1
Sadaf Siddiqui
Hi, I recently visited your drive-thru and ordered 2 small fresh coffee. Unfortunately, the coffee I received was cold, and when I went back to ask for a fresh one, it was given to me without sugar. Additionally, the staff member at the window was quite rude. I was really disappointed, as I usually enjoy your coffee and service. I hope you can look into this and improve the experience for customers.
Atmosphere: 1
Food: 1
Service: 1
Sandra Arantxa Vázquez Hernández
I recently called Tim Hortons and spoke with a team member named Manvi, and I just want to appreciate the amazing customer service she provided. I was very confused about which sandwich to order, but she was extremely patient and helpful throughout the call. Manvi politely explained the options and guided me to choose the one that suited me best. Her friendly and professional attitude made the whole experience very easy and comfortable. Thank you, Manvi, for your excellent support and customer service truly appreciated!
Atmosphere: 5
Food: 5
Service: 5
Tyler Kreymerman
very reliable location, no complaints
Atmosphere: 5
Food: 5
Service: 5
Yohannes Mesgan
Costumer service is not good. I am not going back to this location.
Service: 1
Kirti M
Even after telling them everyday that i want extra grilled this is what i get , these works don’t wanna work at all
Jose
I visited Tim Hortons today and was served by a girl whose name tag said Barbie. I ordered an iced coffee and a chicken wrap, and she was incredibly kind and friendly throughout my visit. She greeted me with a genuine smile, took my order quickly, and made sure everything was perfect. It’s always nice to be served by someone who brings such a positive attitude and professionalism to their work. Great customer service like hers makes the day better thank you, Barbie, for the amazing service!
Atmosphere: 5
Food: 5
Service: 5
Anthoneshia Clarke
I’m leaving this one-star review based on the extremely poor service I just experienced at this Tim Hortons. I came in simply to order a toasted bagel with butter something that should have been quick and easy. Instead, the experience turned into a frustrating and disappointing encounter because of a staff member named Twinkle.
From the moment I addressed a mistake she made with my order, her attitude was unprofessional, dismissive, and completely unnecessary. When I politely asked for the store manager’s contact information, she responded with irritation and disrespect. The situation escalated further when I requested a refund she hesitated and acted as if I wasn’t entitled to my own money back.
To make matters worse, the butter container was completely empty, and she was literally scraping the bottom just to prepare my bagel. She couldn’t even take an extra second to cut it, and handed me a whole bagel instead. I also had to remind her to heat my bacon as I originally requested. The lack of care, attention, and professionalism was unacceptable.
As a paying customer, I do not appreciate being treated with such disregard. I will not be returning to this location, and I strongly urge management to address this matter and provide proper training to Twinkle. Employees with such poor attitudes have no place working directly with customers especially when handling food.
bad experience lack of food didn’t even heat improper packing tortilla was loose already eat it because i was hungry otherwise i could post pictures as well.
Food: 1
Service: 1
MAN WITH MARO
I visit this Tim every single day same time but today at 5:50pm the service was bad the persons on drive thru microphone wasn’t able to understand the order made my drink wrong twice and i had to add sugar myself 3rd time bring back Indian staff they are flawless
Atmosphere: 2
Food: 2
Service: 2
Fatima Syeda
they literally have no idea what they’re doing. can’t follow directions and don’t even know their own menu items. all of the staff are extremely confused.
Bronze Anzac
I could've sworn I saw a few rats frequently going around this establishment. When I pointed it out to the owner I could've sworn he was come onto me in a sexual way. I tried some of the food and it wasn't all that good...I'm definately never coming back here after this.
Atmosphere: 1
Food: 1
Service: 1
Gagandeep Singh
They never have anything available. Always everything is out of stock.
I am the regular customer of this location. I noticed many times employees not treated in good way they did very rude with me. I scanned my offer and I wanted to use it. They refused and said next time. Very bad customer service.
Awful customer service . Stood in line and nobody was taking care of us. They only took care of the car line.This would not happen in the U..S. there they keep the line moving
Atmosphere: 1
Food: 4
Service: 1
Hi, I recently visited your drive-thru and ordered 2 small fresh coffee. Unfortunately, the coffee I received was cold, and when I went back to ask for a fresh one, it was given to me without sugar. Additionally, the staff member at the window was quite rude. I was really disappointed, as I usually enjoy your coffee and service. I hope you can look into this and improve the experience for customers.
Atmosphere: 1
Food: 1
Service: 1
I recently called Tim Hortons and spoke with a team member named Manvi, and I just want to appreciate the amazing customer service she provided. I was very confused about which sandwich to order, but she was extremely patient and helpful throughout the call. Manvi politely explained the options and guided me to choose the one that suited me best. Her friendly and professional attitude made the whole experience very easy and comfortable.
Thank you, Manvi, for your excellent support and customer service truly appreciated!
Atmosphere: 5
Food: 5
Service: 5
very reliable location, no complaints
Atmosphere: 5
Food: 5
Service: 5
Costumer service is not good. I am not going back to this location.
Service: 1
Even after telling them everyday that i want extra grilled this is what i get , these works don’t wanna work at all
I visited Tim Hortons today and was served by a girl whose name tag said Barbie. I ordered an iced coffee and a chicken wrap, and she was incredibly kind and friendly throughout my visit. She greeted me with a genuine smile, took my order quickly, and made sure everything was perfect. It’s always nice to be served by someone who brings such a positive attitude and professionalism to their work. Great customer service like hers makes the day better
thank you, Barbie, for the amazing service!
Atmosphere: 5
Food: 5
Service: 5
I’m leaving this one-star review based on the extremely poor service I just experienced at this Tim Hortons. I came in simply to order a toasted bagel with butter something that should have been quick and easy. Instead, the experience turned into a frustrating and disappointing encounter because of a staff member named Twinkle.
From the moment I addressed a mistake she made with my order, her attitude was unprofessional, dismissive, and completely unnecessary. When I politely asked for the store manager’s contact information, she responded with irritation and disrespect. The situation escalated further when I requested a refund she hesitated and acted as if I wasn’t entitled to my own money back.
To make matters worse, the butter container was completely empty, and she was literally scraping the bottom just to prepare my bagel. She couldn’t even take an extra second to cut it, and handed me a whole bagel instead. I also had to remind her to heat my bacon as I originally requested. The lack of care, attention, and professionalism was unacceptable.
As a paying customer, I do not appreciate being treated with such disregard. I will not be returning to this location, and I strongly urge management to address this matter and provide proper training to Twinkle. Employees with such poor attitudes have no place working directly with customers especially when handling food.
Atmosphere: 1
Food: 1
Service: 1
Amazing service.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
bad experience
lack of food
didn’t even heat
improper packing
tortilla was loose
already eat it because i was hungry otherwise i could post pictures as well.
Food: 1
Service: 1
I visit this Tim every single day same time but today at 5:50pm the service was bad the persons on drive thru microphone wasn’t able to understand the order made my drink wrong twice and i had to add sugar myself 3rd time bring back Indian staff they are flawless
Atmosphere: 2
Food: 2
Service: 2
they literally have no idea what they’re doing. can’t follow directions and don’t even know their own menu items. all of the staff are extremely confused.
I could've sworn I saw a few rats frequently going around this establishment. When I pointed it out to the owner I could've sworn he was come onto me in a sexual way. I tried some of the food and it wasn't all that good...I'm definately never coming back here after this.
Atmosphere: 1
Food: 1
Service: 1
They never have anything available. Always everything is out of stock.
Atmosphere: 1
Food: 1
Service: 1
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