Ordered a large fry. And ask to have a fresh one made. And the lady put old French fries in the bottom of my fry. And a few new ones on top. I told her that's not what I ordered. Then she tossed all of them back into the hopper and mixed them up and served me a new one. I told her that's no different than the first time all mixed fresh ones with old ones. . I was not impressed. And she barely spoke English. Maybe she didn't understand me. Very disappointed
Atmosphere: 1
Food: 1
Service: 1
Kirstyn J
Amith is the best employee out of an already outstanding bunch of people that work in the downtown location in smiths falls. He always has a smile on his face and goes above and beyond to make sure my order is exactly the way I like it. Thank You Amith (I hope I spelled your name right)
Brendon McKay
Came in to grab food and wondered why it was so empty. I washed my hands first, but decided not to trust the food after seeing the washrooms.
Atmosphere: 1
Food: 1
Service: 1
s c
Staff at this location are top notch. -1 star because of microwave use for burgers sometimes.
Atmosphere: 5
Food: 4
Service: 5
Maeva Leblanc
It was unfortunately cold, we went through drive through on a Friday evening to get burgers
Food: 3
Service: 5
Ronald Marleau
Best burger in town!
Atmosphere: 5
Food: 5
Service: 5
Strawberry Monster
The cashier was really rude
Atmosphere: 2
Food: 5
Service: 2
Michael Pritchard
Hamburg was great.
Atmosphere: 4
Food: 5
Service: 5
Joshua James
Father in laws favorite.
Taken Cypress
If you want staff to treat you like garbage this is the restaurant, disgusting additude when your there to spend money. Staff should quit if they cant swallow there ego. If I knew his name I'd put him on blast will never return to this hell hole.
wont even let people in the doors to order..never going back...went back...advertised closing time 11 pm current time as of walking up to the door 9:48 doors locked empolyies behind the counter looking at me like i'm the retreaded one... went next door to tim hortons door open A+ to timmies Z- to burger king
765 blacksmith
This is the favorite restaurant for my family in town. My kids are making excuses to stop by every time. The staff are nice and professional, the facility is very clean. Highly recommend!
Aaron Gabrielse
Bun was burnt, lemonade was watery, and tables needed a cleaning. Staff was polite.
bezonedfor M
Decent place good price
Ra In
I swore I would never go back to Burger King in my area after a horrible experience in kanata. But I was in smiths falls for a work thing so I stopped at their Burger King for a quick supper. Wow, what a mistake. When a hamburger repeats in your stomach for hours, you know something is wrong. A little confusion with the order, nothing major but, the hamburger was horrible. Luke warm patty, chewy as anything, pickles were also very chewy which surprised me, little of any condiments. Fries were also lukewarm warm, Burger King fries were never any good anyway so not something I would normally mention, but again lukewarm? The real problem with Burger King, especially this one, is that they pre cook their patties hours earlier like all hamburger places, then store them in a cupboard somewhere. When you order a burger, that you expect as char broiled, (meant to say flame broil) well it has no taste at all when reheated in some warming oven hours after the char broiling. Oh well, it reminded me why I swore off this place, so again, I swear I will not do Burger King again. Let them go bankrupt.
The reply from Burger King is disappointing. Just promises to do better, but we all know what that means, do thing.
Burger King has a good formula, but the execution is horrible.if I was an exec in this organization, which is dying a slow death, the solution is simple. I would move the grill to the front so the patrons can see it, the aroma of freshly grilled meat would spread for a long distance attracting people from all over. When an order is made you can reheat the patty on the grill instead of a heater. At least it would have some frame broiled taste.
Updated, June 6, 2025 I ran into a friend of mine today who mentioned having lunch at Burger King in Ottawa at st. Laurent. He said it was an awful experience. He had always liked Burger King, but again he mentioned same failures. Onion rings were not hot, actually soggy and cold. Hamburger was definitely not flame broiled, but it came out of a warming plate. Again, you can not flame broiled taste a hamburger at 9:00 am , put it away in warming drawer then serve it as if it was flame broiled like they show you in the commercial. Burger King is a failed product.
Ordered a large fry. And ask to have a fresh one made. And the lady put old French fries in the bottom of my fry. And a few new ones on top. I told her that's not what I ordered. Then she tossed all of them back into the hopper and mixed them up and served me a new one. I told her that's no different than the first time all mixed fresh ones with old ones. .
I was not impressed. And she barely spoke English. Maybe she didn't understand me.
Very disappointed
Atmosphere: 1
Food: 1
Service: 1
Amith is the best employee out of an already outstanding bunch of people that work in the downtown location in smiths falls. He always has a smile on his face and goes above and beyond to make sure my order is exactly the way I like it. Thank You Amith (I hope I spelled your name right)
Came in to grab food and wondered why it was so empty. I washed my hands first, but decided not to trust the food after seeing the washrooms.
Atmosphere: 1
Food: 1
Service: 1
Staff at this location are top notch. -1 star because of microwave use for burgers sometimes.
Atmosphere: 5
Food: 4
Service: 5
It was unfortunately cold, we went through drive through on a Friday evening to get burgers
Food: 3
Service: 5
Best burger in town!
Atmosphere: 5
Food: 5
Service: 5
The cashier was really rude
Atmosphere: 2
Food: 5
Service: 2
Hamburg was great.
Atmosphere: 4
Food: 5
Service: 5
Father in laws favorite.
If you want staff to treat you like garbage this is the restaurant, disgusting additude when your there to spend money. Staff should quit if they cant swallow there ego. If I knew his name I'd put him on blast will never return to this hell hole.
Restaurantji Recommends
wont even let people in the doors to order..never going back...went back...advertised closing time 11 pm current time as of walking up to the door 9:48 doors locked empolyies behind the counter looking at me like i'm the retreaded one... went next door to tim hortons door open A+ to timmies Z- to burger king
This is the favorite restaurant for my family in town. My kids are making excuses to stop by every time. The staff are nice and professional, the facility is very clean. Highly recommend!
Bun was burnt, lemonade was watery, and tables needed a cleaning. Staff was polite.
Decent place good price
I swore I would never go back to Burger King in my area after a horrible experience in kanata. But I was in smiths falls for a work thing so I stopped at their Burger King for a quick supper. Wow, what a mistake. When a hamburger repeats in your stomach for hours, you know something is wrong. A little confusion with the order, nothing major but, the hamburger was horrible. Luke warm patty, chewy as anything, pickles were also very chewy which surprised me, little of any condiments. Fries were also lukewarm warm, Burger King fries were never any good anyway so not something I would normally mention, but again lukewarm?
The real problem with Burger King, especially this one, is that they pre cook their patties hours earlier like all hamburger places, then store them in a cupboard somewhere. When you order a burger, that you expect as char broiled, (meant to say flame broil) well it has no taste at all when reheated in some warming oven hours after the char broiling.
Oh well, it reminded me why I swore off this place, so again, I swear I will not do Burger King again. Let them go bankrupt.
The reply from Burger King is disappointing. Just promises to do better, but we all know what that means, do thing.
Burger King has a good formula, but the execution is horrible.if I was an exec in this organization, which is dying a slow death, the solution is simple.
I would move the grill to the front so the patrons can see it, the aroma of freshly grilled meat would spread for a long distance attracting people from all over. When an order is made you can reheat the patty on the grill instead of a heater. At least it would have some frame broiled taste.
Updated, June 6, 2025
I ran into a friend of mine today who mentioned having lunch at Burger King in Ottawa at st. Laurent. He said it was an awful experience. He had always liked Burger King, but again he mentioned same failures. Onion rings were not hot, actually soggy and cold. Hamburger was definitely not flame broiled, but it came out of a warming plate.
Again, you can not flame broiled taste a hamburger at 9:00 am , put it away in warming drawer then serve it as if it was flame broiled like they show you in the commercial. Burger King is a failed product.
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