If you want staff to treat you like garbage this is the restaurant, disgusting additude when your there to spend money. Staff should quit if they cant swallow there ego. If I knew his name I'd put him on blast will never return to this hell hole.
Aaron Peachey (Wheelz421)
wont even let people in the doors to order..never going back...went back...advertised closing time 11 pm current time as of walking up to the door 9:48 doors locked empolyies behind the counter looking at me like i'm the retreaded one... went next door to tim hortons door open A+ to timmies Z- to burger king
765 blacksmith
This is the favorite restaurant for my family in town. My kids are making excuses to stop by every time. The staff are nice and professional, the facility is very clean. Highly recommend!
Aaron Gabrielse
Bun was burnt, lemonade was watery, and tables needed a cleaning. Staff was polite.
bezonedfor M
Decent place good price
Ra In
I swore I would never go back to Burger King in my area after a horrible experience in kanata. But I was in smiths falls for a work thing so I stopped at their Burger King for a quick supper. Wow, what a mistake. When a hamburger repeats in your stomach for hours, you know something is wrong. A little confusion with the order, nothing major but, the hamburger was horrible. Luke warm patty, chewy as anything, pickles were also very chewy which surprised me, little of any condiments. Fries were also lukewarm warm, Burger King fries were never any good anyway so not something I would normally mention, but again lukewarm? The real problem with Burger King, especially this one, is that they pre cook their patties hours earlier like all hamburger places, then store them in a cupboard somewhere. When you order a burger, that you expect as char broiled, (meant to say flame broil) well it has no taste at all when reheated in some warming oven hours after the char broiling. Oh well, it reminded me why I swore off this place, so again, I swear I will not do Burger King again. Let them go bankrupt.
The reply from Burger King is disappointing. Just promises to do better, but we all know what that means, do thing.
Burger King has a good formula, but the execution is horrible.if I was an exec in this organization, which is dying a slow death, the solution is simple. I would move the grill to the front so the patrons can see it, the aroma of freshly grilled meat would spread for a long distance attracting people from all over. When an order is made you can reheat the patty on the grill instead of a heater. At least it would have some frame broiled taste.
Updated, June 6, 2025 I ran into a friend of mine today who mentioned having lunch at Burger King in Ottawa at st. Laurent. He said it was an awful experience. He had always liked Burger King, but again he mentioned same failures. Onion rings were not hot, actually soggy and cold. Hamburger was definitely not flame broiled, but it came out of a warming plate. Again, you can not flame broiled taste a hamburger at 9:00 am , put it away in warming drawer then serve it as if it was flame broiled like they show you in the commercial. Burger King is a failed product.
Jonah Stafford
Got food poisoning the second I got home. I love the crowns you get though
Justin Cody
It was good, one thing I'd say is that the meat was a little dry but otherwise good.
Susie Young
Please fix your speaker so that people can actually hear what you're saying. Please ask your employees not to scale at their customers. Also this sundae leaves a little something to be desired. You couldn't even feel it to the line? Nevermind the lack of sauce. What a cheap and dirty establishment.
Sherry-Lyn Aubry-Wohlfahrt
Kind & helpful staff, our food is hot and as ordered. One staff member took the time to help me set up the BK APP on my phone.
I went into the restaurant to order, very few people inside and waited for quite some time. Please hire more staff! I made a mobile order for a Whopper meal with no onion and extra pickles - did not receive the extra pickles and funnel fries. Not great - PLEASE hire more staff
Atmosphere: 3
Food: 2
Service: 2
Nathan Hunter
they are always delicious. BK has the best meats in town
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Rings, Whopper
Ashley Horner
Very disappointed with this location. The woman taking our order in drive thru was extremely ignorant and clearly hated her job. Sighing and huffing when I was trying to place my order. We didn’t continue and left. … do better
If you want staff to treat you like garbage this is the restaurant, disgusting additude when your there to spend money. Staff should quit if they cant swallow there ego. If I knew his name I'd put him on blast will never return to this hell hole.
wont even let people in the doors to order..never going back...went back...advertised closing time 11 pm current time as of walking up to the door 9:48 doors locked empolyies behind the counter looking at me like i'm the retreaded one... went next door to tim hortons door open A+ to timmies Z- to burger king
This is the favorite restaurant for my family in town. My kids are making excuses to stop by every time. The staff are nice and professional, the facility is very clean. Highly recommend!
Bun was burnt, lemonade was watery, and tables needed a cleaning. Staff was polite.
Decent place good price
I swore I would never go back to Burger King in my area after a horrible experience in kanata. But I was in smiths falls for a work thing so I stopped at their Burger King for a quick supper. Wow, what a mistake. When a hamburger repeats in your stomach for hours, you know something is wrong. A little confusion with the order, nothing major but, the hamburger was horrible. Luke warm patty, chewy as anything, pickles were also very chewy which surprised me, little of any condiments. Fries were also lukewarm warm, Burger King fries were never any good anyway so not something I would normally mention, but again lukewarm?
The real problem with Burger King, especially this one, is that they pre cook their patties hours earlier like all hamburger places, then store them in a cupboard somewhere. When you order a burger, that you expect as char broiled, (meant to say flame broil) well it has no taste at all when reheated in some warming oven hours after the char broiling.
Oh well, it reminded me why I swore off this place, so again, I swear I will not do Burger King again. Let them go bankrupt.
The reply from Burger King is disappointing. Just promises to do better, but we all know what that means, do thing.
Burger King has a good formula, but the execution is horrible.if I was an exec in this organization, which is dying a slow death, the solution is simple.
I would move the grill to the front so the patrons can see it, the aroma of freshly grilled meat would spread for a long distance attracting people from all over. When an order is made you can reheat the patty on the grill instead of a heater. At least it would have some frame broiled taste.
Updated, June 6, 2025
I ran into a friend of mine today who mentioned having lunch at Burger King in Ottawa at st. Laurent. He said it was an awful experience. He had always liked Burger King, but again he mentioned same failures. Onion rings were not hot, actually soggy and cold. Hamburger was definitely not flame broiled, but it came out of a warming plate.
Again, you can not flame broiled taste a hamburger at 9:00 am , put it away in warming drawer then serve it as if it was flame broiled like they show you in the commercial. Burger King is a failed product.
Got food poisoning the second I got home. I love the crowns you get though
It was good, one thing I'd say is that the meat was a little dry but otherwise good.
Please fix your speaker so that people can actually hear what you're saying. Please ask your employees not to scale at their customers. Also this sundae leaves a little something to be desired. You couldn't even feel it to the line? Nevermind the lack of sauce. What a cheap and dirty establishment.
Kind & helpful staff, our food is hot and as ordered. One staff member took the time to help me set up the BK APP on my phone.
Atmosphere: 4
Food: 3
Service: 4
Restaurantji Recommends
I went into the restaurant to order, very few people inside and waited for quite some time. Please hire more staff! I made a mobile order for a Whopper meal with no onion and extra pickles - did not receive the extra pickles and funnel fries. Not great - PLEASE hire more staff
Atmosphere: 3
Food: 2
Service: 2
they are always delicious. BK has the best meats in town
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Rings, Whopper
Very disappointed with this location. The woman taking our order in drive thru was extremely ignorant and clearly hated her job. Sighing and huffing when I was trying to place my order. We didn’t continue and left. … do better
Service: 1
The drive thru in smiths falls is brutal
Atmosphere: 5
Food: 5
Service: 5
Food was cold and service was not friendly
Food: 1
Service: 1
Loading...