Always a great experience. Phenomenal staff and service.
Atmosphere: 5
Food: 5
Service: 5
Rachel Small
Waited a very long time for two drinks- mildly to moderately busy, two baristas on bar who looked ineffective at making drinks. Stood around and waited, the frappunchino I ordered sat in the blender before my second drink was made, given to me, and then I had to wait again for it to be poured into a cup and finished. It was just very frustrating watching a store that could’ve been managed effectively especially for the relaxed demand. I wouldn’t go back to this location again- it’s always aggravating, poorly trained, and sticky? Everywhere? The Perth location is far better for making customer connections and handling drinks, and CP at least knows how to make a drink and serve a drink. Smiths Falls SB unfortunately feels like a dive in comparison.
Atmosphere: 1
Food: 3
Service: 1
Fatima Chenier
If I could leave no stars I would. I am very disappointed, I came to this location tonight and yet again my 7.06$ grande latte was half full of liquid and filled with foam well below the rim. This is not the first time this has happened here and I come here as a treat considering the beverages are so expensive. Please do better. Will not be returning
N C
Prompt & friendly service. They quickly helped me substitute an item I pre-ordered that was no longer available. I have also witnessed the staff handle rude or impatient customers with grace lol, give these people a break!
Atmosphere: 5
Food: 5
Service: 5
jaclyn harris
The last two times I've been at the Smiths Falls location the cold foam is so runny. They don't let it whipp and take forever to get my drink. To have it made wrong.
Atmosphere: 4
Food: 2
Service: 1
Brittney
Honestly I feel a little disappointed by this Starbucks and unfortunately it’s the only one in smiths falls or I would go else where. The drinks are very inconsistent. Lately I have actually been ordering triple shot espresso because every time I order a latte it taste like milky water… unfortunately even with an extra shot it still didn’t help. If it’s not a weak shot you either get an extremely hot latte that has no taste because it’s so hot or a lukewarm one that is cold before you drive away. Today I actually didn’t finish my gross latte and then when I was in Ottawa a friend bought me one that was done perfectly (at another Starbucks location) . I think the staff at this location need to regroup and train again. Everyone should be on the same page as this is a chain franchise and we should be getting the same product at all Starbucks. Also maybe look at your espresso machine because the pulls are so weak.. I shouldn’t have to order 6 shots in a latte.
Atmosphere: 3
Food: 1
Service: 2
Recommended dishes: Breakfast Sandwiches
Ashton Cavanagh
I mean, it's Starbucks, what do you expect. Mediocre coffee for ridiculous prices. Workers are great though (and they deserved to be paid much more)P.S. I think whoever is in charge of playing the music forgot that Starbucks is a coffee shop and not a night club though hahaha music's hilariously loud for a coffee shop (pretty decent playlist though, Death Cab for Cutie and Aphex Twin go hard)
Atmosphere: 2
Food: 2
Service: 5
Wendy
Best coffee ever
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Croissant
Genevieve Drohobycky
Light ice means light ice. Did you know they charge an extra dollar for no ice. Like for $7 drink, you're going charge even more. Stinkflation.
Atmosphere: 4
Food: 3
Service: 5
Debbie Overton
Drive through, this clear speakers, polite staff, pupcups enjoyed but our 2 American bullys
I ordered a cake pop and there was black chunks of burnt something inside. We brought it up to the counter, and the worker replied with “I don’t know what that is” and took it away without any sort of compensation or apologies. Would not recommend or come here again. Customer service was horrible.
Atmosphere: 2
Food: 1
Service: 1
Kacey Caines
Absolutely one of my favourite Starbucks locations to pick up my favourite drink, the staff are so kind and always
Everytime I go here I ask for light ice. Every single time I'm given half a cup of ice. Considering the cost of a coffee from Starbucks, I don't appreciate that I'm paying for half a cup of water.
Always a great experience. Phenomenal staff and service.
Atmosphere: 5
Food: 5
Service: 5
Waited a very long time for two drinks- mildly to moderately busy, two baristas on bar who looked ineffective at making drinks. Stood around and waited, the frappunchino I ordered sat in the blender before my second drink was made, given to me, and then I had to wait again for it to be poured into a cup and finished. It was just very frustrating watching a store that could’ve been managed effectively especially for the relaxed demand. I wouldn’t go back to this location again- it’s always aggravating, poorly trained, and sticky? Everywhere? The Perth location is far better for making customer connections and handling drinks, and CP at least knows how to make a drink and serve a drink. Smiths Falls SB unfortunately feels like a dive in comparison.
Atmosphere: 1
Food: 3
Service: 1
If I could leave no stars I would. I am very disappointed, I came to this location tonight and yet again my 7.06$ grande latte was half full of liquid and filled with foam well below the rim. This is not the first time this has happened here and I come here as a treat considering the beverages are so expensive. Please do better. Will not be returning
Prompt & friendly service. They quickly helped me substitute an item I pre-ordered that was no longer available.
I have also witnessed the staff handle rude or impatient customers with grace lol, give these people a break!
Atmosphere: 5
Food: 5
Service: 5
The last two times I've been at the Smiths Falls location the cold foam is so runny. They don't let it whipp and take forever to get my drink. To have it made wrong.
Atmosphere: 4
Food: 2
Service: 1
Honestly I feel a little disappointed by this Starbucks and unfortunately it’s the only one in smiths falls or I would go else where. The drinks are very inconsistent. Lately I have actually been ordering triple shot espresso because every time I order a latte it taste like milky water… unfortunately even with an extra shot it still didn’t help. If it’s not a weak shot you either get an extremely hot latte that has no taste because it’s so hot or a lukewarm one that is cold before you drive away. Today I actually didn’t finish my gross latte and then when I was in Ottawa a friend bought me one that was done perfectly (at another Starbucks location) . I think the staff at this location need to regroup and train again. Everyone should be on the same page as this is a chain franchise and we should be getting the same product at all Starbucks. Also maybe look at your espresso machine because the pulls are so weak.. I shouldn’t have to order 6 shots in a latte.
Atmosphere: 3
Food: 1
Service: 2
Recommended dishes: Breakfast Sandwiches
I mean, it's Starbucks, what do you expect. Mediocre coffee for ridiculous prices. Workers are great though (and they deserved to be paid much more)P.S. I think whoever is in charge of playing the music forgot that Starbucks is a coffee shop and not a night club though hahaha music's hilariously loud for a coffee shop (pretty decent playlist though, Death Cab for Cutie and Aphex Twin go hard)
Atmosphere: 2
Food: 2
Service: 5
Best coffee ever
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Croissant
Light ice means light ice. Did you know they charge an extra dollar for no ice. Like for $7 drink, you're going charge even more. Stinkflation.
Atmosphere: 4
Food: 3
Service: 5
Drive through, this clear speakers, polite staff, pupcups enjoyed but our 2 American bullys
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
I ordered a cake pop and there was black chunks of burnt something inside. We brought it up to the counter, and the worker replied with “I don’t know what that is” and took it away without any sort of compensation or apologies. Would not recommend or come here again. Customer service was horrible.
Atmosphere: 2
Food: 1
Service: 1
Absolutely one of my favourite Starbucks locations to pick up my favourite drink, the staff are so kind and always
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chunk Cookie, Butter Croissant, Breakfast Sandwiches, Chocolate Croissant, Banana Bread, Double-Smoked Bacon
Best coffee
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Croissant
Best coffee ever
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Croissant
Everytime I go here I ask for light ice. Every single time I'm given half a cup of ice. Considering the cost of a coffee from Starbucks, I don't appreciate that I'm paying for half a cup of water.
Atmosphere: 4
Food: 4
Service: 3
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