A&W Canada

Wonderful friendly service !!

Good deal 4 Breaky !!

Atmosphere: 4

Food: 5

Service: 5

Went through the drive thru for a quick snack. Spent 20 mins waiting for kids pack. This location has consistently been declining.

Atmosphere: 1

Food: 3

Service: 1

horrible staff. I am clearly a student, and showed ID But she wouldn’t acknowledge the 15% off that clearly is stated for students. Ordered breakfast at 10:34 and wanted the all Canadian with no drink. She said it comes with a drink but I said I didn’t want the drink and didn’t want to pay extra. So she said there’s no option without the drink, but it states on menu differently. I waited probably 25 minutes. And the last was SO MEAN to the people ordering, even calling people “not the sharpest tool in the shed”. After 20 minutes I don’t get any compensation for the wait, and not even a sorry. Toast was burnt. Will not come back and don’t come here!! Outside A&W is so much better!!!

I ordered a mama burger combo and had a coupon to redeem free fries. They didn't acknowledged me about that a coupon cannot be redeemed with the combo offer any way I wanted it to be 2 seperate not to be redeemed with the offer. They took away the coupon and charged me seperate prices for burger,fries & a drink. They just cheated us and really disappointed. Thats a scam never expected from such a reputed brand.

Slow confused front staff, slow AND incompetent cook staff. Food was burned and I had to wait 20 minutes for it. Huge line in an empty mall. Absolute disgrace.

Atmosphere: 1

Food: 1

Service: 1

Waited 10 minutes for my meal to be made when there was literally no one in line. My burger also had way too much salt seasoned on it. Won’t be coming back again easily the worst A&W location in St.Catharine’s.

Atmosphere: 1

Food: 1

Service: 1

The cashier who was working on March 17th at 3:00 pm refused to serve me. I was at the counter for over 8 minutes, and she just kept staring at the screen and ignoring me. I asked her if I could place an order, and she continued to ignore me. I find this disrespectful

Atmosphere: 1

Food: 1

Service: 1

Okay so I did come for breakfast at 11:00 am, but I still don't expect the eggs, bacon and hashbrowns to be COLD. Your new hashbrowns are disgusting. I think they had been deep fried one too many times. When brought to me it was cold and so hard (crisp) that it ripped the tissue of my mouth.
One of the A&W staff was on break and was waiting on a hashbrown and she approached the staff telling them the same thing.
After 3 attempts at getting it right, I finally just threw it out. I told them that it tasted like "fishy" grease.

I won't be back for awhile.

Atmosphere: 4

Food: 1

Service: 5

So I went to A&W to get breakfast at 9am and the store still wasnt open BUT the website says open at 8:30. The lady at the counter was not accomedating and rude as she said I came in late and had to get things ready. This has happen to me twice now, not a HAPPY customer. Tim Hortons here we come! Feb 2/24

Service: 1

If you order kids meals and asked for different drinks they will up charge you without letting you know at the time of ordering. I only found out because I did the total in my head and asked for a receipt which the supervisor Debbie was reluctant to give me.
The supervisor admitted she never tells people and the rest of the staff admitted the same.
Technically that is theft and a misrepresentation of the company you work for. Nothing like ripping off the customer.
When I called her out on it she immediately threatened to call security because I advised her she should be telling people about the up charge and asked for a refund. Her response to a refund was oh well too bad.
She again threatened to call security, I advised I will file a complaint to A&W and this.
I think she should be retrained and maybe the whole staff because they all admitted they don’t tell people about the upcharge.
I hope someone deals with this issue.

Atmosphere: 1

Food: 4

Service: 1

Dietary restrictions: The whole breakfast was not a good experience.

Atmosphere: 2

Food: 2

Service: 1

They need some customer service experience. The girl that waited on me was more interested in talking with coworker. She didn't say hello or thank you. I ordered a tea at 10:15am and it was cold. There was no one else in the restaurant. I guess that's why...poor service will ruin a business fast.

Parking: Plenty and clean.

Kid-friendliness: Kids were so happy with their food and you bear.

Atmosphere: 5

Food: 5

Service: 5

Very good fast food. Fast service. Has drive thru. Now has frozen A&W root beer. All food is

Atmosphere: 4

Food: 4

Service: 4

Honestly, the BEST customer service I have received in a very long time. Not only was the iced pumpkin spice latte amazing, but so were the drive thru staff. They corrected the initial error and provided 50% off coupons for our next visit. Made sure that I will be returning again and again!!

Atmosphere: 5

Food: 5

Service: 5