Dairy Queen Grill & Chill

Navia is awesome always polite friendly and always customer first

Atmosphere: 5

Food: 5

Service: 5

Very helpful and good customer service by Naviq

Always extremely friendly staff! Always helpful! Always good food!!

Atmosphere: 5

Food: 4

Service: 5

Ordered a birthday cake and the staff were extremely kind. They did a great job with the cake, offered me a coupon that I had no idea about, and they offered my little one a birthday cone. Great service. Will be back again!

Atmosphere: 5

Food: 5

Service: 5

It's my 3rd icecream cake and all l can say is...thanks to who ever does them ...they do a great job...thanks again
Number 5 coming up tomorrow for us ..they do Great jobs...thanks again

Service: 5

Pratham is wonderful, polite and very helpful.

Atmosphere: 5

Food: 5

Service: 5

Parham was the kindest employee! He has the best customer service and actively talked to us customers! Thank you!! Will be coming back for more!!

Atmosphere: 5

Food: 5

Service: 5

Omg what an amazing experience. We are celebrating getting our little ones' ears pierced tonight and what a perfect way to cap it off.

We have been to EVERY DQ in the Niagara region and this one is the by far the best. Food was perfect, desert flawless. Pratham went above and beyond to make the experience awesome.

Ty. We will be back.

Atmosphere: 5

Food: 5

Service: 5

Staff was so nice and the place was so clean! Everything tasted great 10/10 would recommend

Atmosphere: 5

Food: 5

Service: 5

A huge variety of cakes available here. The staff members are very helpful. And their prices are pretty good as compared to all other locations in Naigara region.

Atmosphere: 5

Food: 5

Service: 5

Very polite staff. They scanned coupon for me without even asking. Ice cream was amazing as well.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chocolate Sunday and Smartie Blizzard

Not impressed how dirty this GENEVA ST location was.No customers so no excuse.
I see why it's been constantly on Niagara Region Public Health list for infestation.
Won't be back🤮
Oh look at that....health dept closed it again on Sept 29/25 for RODENT INFESTATION!!!..filthy place.

Atmosphere: 1

Food: 1

Service: 1

Got an ice cream cake from here on the 28th of September for my birthday. Normally we'd go to a different DQ in the city, but they were closed. We both got a chicken strip basket as well, which neither of our fries felt like they were fully cooked.

The ice cream cake was subpar. The bottom chocolate layer was pretty much non existent. And the top layer of vanilla had a weird freezer burnt texture to it. The entire cake just was off.

The day after our order I saw on Facebook that this location was closed by the health department for multiple infractions, and seeing the reviews on here I can see why 🤢

Overall bad experience.

Atmosphere: 1

Food: 1

Service: 1

This place has really gone downhill... used to be quality food and courteous staff and nice atmosphere but new ownership I've noticed a big decline in everything and will not be coming back or recommending this location to anyone again.

Atmosphere: 1

Food: 1

Service: 1

My husband and I went to this location and it was absolutely filthy. Their prep table, work station, floors, seats, tables were all extremely dirty. There were about 4 people staffed and none of them were doing anything, only sitting down and hanging out. How is this okay? Customer service was not good either. If this is what it looks like at the front, I cannot imagine what's behind closed doors. Never coming back to this location again.

Atmosphere: 1

Food: 1

Service: 1