McDonald's
500 Welland Ave, St. Catharines
(905) 688-5461
Recent Reviews
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The food is almost always on point. The service at times is slow even when they r not busy.
Atmosphere: 3
Food: 4
Service: 3
Not a good place to work. Overly demanding of all staff. And if you try to change hours for good reasons, school, they cut your hours and blame you. G.M.'s are only nice if you never change your mind.
Atmosphere: 1
Food: 3
Service: 1
I found a hair in my fries. YUM!
Atmosphere: 5
Food: 5
Service: 5
Staff is rude, they don’t do things right, and they yell a lot.
Food: 3
Service: 1
3rd time items were forgot in my order at drive thru. Your employees are rude and are incompetent. If your in customer service and cant serve a customer properly that means you shouldn't have a job.
Atmosphere: 1
Food: 1
Service: 1
If you are planning on going inside plan to use the self serve kiosk or wait 30 minutes before someone even acknowledges you. Need a quick bite and go pee as a worker?? No, again 30 minutes just to have someone even look at you. Out of 4 separate orders not 1 was right and they were all cold, and honestly disgusting. By far the worst mcdonalds I have ever been to anywhere in Canada. I'd blame the owner but there is enough staff on the floor to make things run smoothly.
If you have the choice between starving or stopping at this store I would say starving will leave you more satisfied and staff should be disappointed in themselves. I have never seen so many workers at one time in a restaurant only to find that they take advantage of it rather than supply good service.
2 times go in after 8 pm service me very last when my order is like 3rd in line out of more behind me. So if other people are being served that are after me and taken their orders before mine. 09/26/2025 I'll go to another McDonald's that doesn't cross off my order to help others behind my order. 😡
Atmosphere: 4
Food: 4
Service: 1
Got dinner for daughter and I.
Atmosphere: 5
Food: 5
Service: 5
Terrible area
I had a water cup and they just took it
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Went to sit in and eat. Service was so prompt despite being busy. I went up to get some ketchup and Sara D was such a kind and genuine person. She thanked me for being so kind and patient and was so bubbly and sweet. Food was as good as usual. But service should be more like that everytime! Thank you Sara!
Atmosphere: 5
Food: 5
Service: 5
Always friendly and efficient staff, the coffee is always very good and never burnt, and the food is quick and reliable! Good job guys and keep doing such amazing service!!
Atmosphere: 5
Food: 5
Service: 5
Thank you for the correctly made order. Thank you for the amazing customer service. Thank you for not pulling us up to a parking spot and making us wait 20 more minutes and actually utilizing your workers correctly to push thru the line u had correctly.
Atmosphere: 5
Food: 5
Service: 5
This McDonald's has the electronic order system and you can scan coupons from your phone so you can get discounts. Great idea as you will always get the right order.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Cheeseburger, French Fries, Muffins, Mccrispy Deluxe Meal
Good place , quick service.
Atmosphere: 3
Food: 3
Service: 3
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