Osmow’s has always been one of my favourite places to eat Shawarma, so I decided to take advantage of Shawarma Day and ordered six wraps for my family. I completely understand it was a very busy day, but unfortunately, I had a very disappointing experience with the customer service.
My order number was 346, and it was never called. I politely approached the counter twice to ask if my number had been called, since I’d been waiting for quite a while and thought maybe I hadn’t heard it. The girl at the counter looked at me with attitude and replied coldly that no, I had to wait, and told me in a rude way to go sit down.
After waiting for over an hour, a man —who I believe was the manager or the owner— kindly came to ask what was going on. I explained the situation, and he very politely apologized and said he would have my order made right away. However, when he asked the same girl to prepare my food, she refused and acted very unprofessionally in front of everyone. Thankfully, another employee stepped in and kindly prepared my order.
The manager came back to apologize once again and offered me a complimentary Shawarma plate for the unpleasant experience, which I truly appreciated. Still, it was very disappointing to have to go through something like that. It’s unfortunate when one person’s bad attitude overshadows the effort of others who do try to provide good service.
At no point did I raise my voice or act negatively —I was simply waiting patiently and speaking with respect— yet the employee treated me with clear hostility, which others around also noticed.
I still believe Osmow’s serves some of the best Shawarma in town, but I really hope they reinforce the importance of respect and professionalism when dealing with customers, even on the busiest days.
Atmosphere: 1
Food: 4
Service: 1
Saif Ansari
We visited Osmow’s Shawarma on National Shawarma Day, and it was such a great experience! The staff greeted us so warmly and took our order with kindness. Even though it was super busy, everything was well-organized, and we got our food within 20 minutes, which was impressive for such a busy day. The service and atmosphere were excellent — overall, a really nice experience celebrating Shawarma Day at Osmow’s! 🌯
Du Mb
Very good
Atmosphere: 5
Food: 5
Service: 5
Zid Plays
Amazing service and the wrap is definetly worth a try, great experience
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken on the Rocks, Chicken Shawarma Wrap
Daniel Orr
the food was so amazing, 150% recommendations pls order you’re meals here.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken on the Rocks, Chicken Shawarma Wrap
Alex Shortridge
Even when they're overwhelmingly busy, the staff never fails to be friendly, fast, courteous and the food is always delicious. In and out in less than 15 minutes despite there being 20+ people waiting for their orders. Thanks for being my comfort food!
Atmosphere: 5
Food: 5
Service: 5
Patricia Rowe
Staff is always friendly and treats everyone awesome
Atmosphere: 5
Food: 5
Service: 5
Mark Douglaw
Ordered uber eats food was not fresh fix your workers. Why you selling people chicken that’s been sitting for hours? Should be illegal
Rohit saini
Excellent customer service. Deepika
Service: 5
sm hx
Servers were very good and had a good experience! Thank you Muhammad!
Osmow’s has always been one of my favourite places to eat Shawarma, so I decided to take advantage of Shawarma Day and ordered six wraps for my family. I completely understand it was a very busy day, but unfortunately, I had a very disappointing experience with the customer service.
My order number was 346, and it was never called. I politely approached the counter twice to ask if my number had been called, since I’d been waiting for quite a while and thought maybe I hadn’t heard it. The girl at the counter looked at me with attitude and replied coldly that no, I had to wait, and told me in a rude way to go sit down.
After waiting for over an hour, a man —who I believe was the manager or the owner— kindly came to ask what was going on. I explained the situation, and he very politely apologized and said he would have my order made right away. However, when he asked the same girl to prepare my food, she refused and acted very unprofessionally in front of everyone. Thankfully, another employee stepped in and kindly prepared my order.
The manager came back to apologize once again and offered me a complimentary Shawarma plate for the unpleasant experience, which I truly appreciated. Still, it was very disappointing to have to go through something like that. It’s unfortunate when one person’s bad attitude overshadows the effort of others who do try to provide good service.
At no point did I raise my voice or act negatively —I was simply waiting patiently and speaking with respect— yet the employee treated me with clear hostility, which others around also noticed.
I still believe Osmow’s serves some of the best Shawarma in town, but I really hope they reinforce the importance of respect and professionalism when dealing with customers, even on the busiest days.
Atmosphere: 1
Food: 4
Service: 1
We visited Osmow’s Shawarma on National Shawarma Day, and it was such a great experience! The staff greeted us so warmly and took our order with kindness. Even though it was super busy, everything was well-organized, and we got our food within 20 minutes, which was impressive for such a busy day. The service and atmosphere were excellent — overall, a really nice experience celebrating Shawarma Day at Osmow’s! 🌯
Very good
Atmosphere: 5
Food: 5
Service: 5
Amazing service and the wrap is definetly worth a try, great experience
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken on the Rocks, Chicken Shawarma Wrap
the food was so amazing, 150% recommendations pls order you’re meals here.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken on the Rocks, Chicken Shawarma Wrap
Even when they're overwhelmingly busy, the staff never fails to be friendly, fast, courteous and the food is always delicious. In and out in less than 15 minutes despite there being 20+ people waiting for their orders. Thanks for being my comfort food!
Atmosphere: 5
Food: 5
Service: 5
Staff is always friendly and treats everyone awesome
Atmosphere: 5
Food: 5
Service: 5
Ordered uber eats food was not fresh fix your workers. Why you selling people chicken that’s been sitting for hours? Should be illegal
Excellent customer service. Deepika
Service: 5
Servers were very good and had a good experience! Thank you Muhammad!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Best place to eat at at anytime of the day , i always stop by for a quick chicken wrap. Plus they got a very good customer service all the time
Atmosphere: 5
Food: 5
Service: 5
The staff is always happy, outgoing and very friendly. They talk with the customers and make feel valued.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Shawarma Wrap
Thanks for the delicious free salad. 💚
Atmosphere: 5
Food: 5
Service: 5
Food is too good.
The portion size is perfect with the sauce.
10oz chicken is perfect.
Atmosphere: 5
Food: 5
Service: 5
Food was really fresh and very good service by staff
Atmosphere: 5
Food: 5
Service: 5
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