Real Fruit Bubble Tea

The service and product at this location is absolutely phenomenal! However, I have beef with the CEO…Ken Yang…BROTHER…Sir….Mister Yang…change the alert BEEPING volume on your POS. I did a quick google image of the product you use, it looks like this model: “22 27 Touch Screen Self-service Kiosk Payment Terminal Self Ordering Kiosk Fast Food Self” that I’m assuming you got on Alibaba. The owners manual is available as a free .pdf to download.

Send the instructions to your manager(s) and lower the beep volume. It’s unnecessarily loud, it annoys your staff, it affects mall guests and even the store next to yours complained to me about it. Small things like this can make you unliked by other businesses and leas to customers like me being like “the bubble tea was great but while I waited for my order I almost went deaf…”

Not a pleasant way to sip my Peach Green tea with extra boba.

Anyway, thanks your lovely staff, they made up for the intolerable noise pollution.

If you need any more help, feel free to google me and contact me via my webform. ;-)

Click the link “Hospitality pro? Enter here” button. I’d be glad to help.
Best regards,
-Alex Kazam

Place was super clean and my drink was made quickly and efficiently. I got a strawberry banana smoothie and i plan on coming back so i can try all the other flavours!!!

Natural fruits extract

Came to grab a protein shake after my workout, Yana greeted me politely and gave me the best customer experience. Will definitely comeback every time after workout just because of Yana

Very good services by Yana. Very polite and also loved the mango slush.

This is for Yana, if she do it. It's best 😇

Great drinks whipped up at this place. Very friendly staff and was eager to serve us.

I've tried a few of their drinks; the mango and strawberry ones are my favorites. Plus, the vibe is super chill, and the staff are friendly, making it a perfect spot to hang out with friends. If you're into bubble tea, you’ve got to check this place out!

Best customer service and really nice people

The mango diamond slush from Real Fruit is amazing. Super fresh, not too sweet, and the mango chunks make it even better. Perfect on a hot day. Definitely getting it again!

I’m a boba nut and this place has the best bubble tea I’ve ever had. Literally better than anything I’ve had in San Diego. They have some amazing employees with fantastic energy. I’ll definitely be checking out some of the places you suggested I visit during my stay in St. Catherines.

I will be in St.Catherines for a few more days and I’m def coming back.

Stood here and saw no one working at 610pm on a Tuesday. 5 minutes later both of the employees came back from another part of the mall. I see 2 security cameras and you could easily see people waiting when the employees return.

Very time I come to this location and this same girl who working give us problems. Seems like she doesn’t want to work. I have ordered many times at the counter. This evening she tells me we are not allowed to order from here. It’s only for refunds. Yet I have ordered from here just yesterday. Also the screen has a label that says please take your receipt. But first off I was standing there waiting for her to acknowledge me and nothing until I said hello can I get some help. She tried to convince me the owners talk about it everyday and does not want anyone to order from the counter. And I have to order off to the side. She not even good making the drinks. She also has poor customer service. If I could I would give you a zero star. She is not good for your business. I am thinking it’s maybe best to stop supporting your location.

Do better

This location is watering down their smoothies. I have been getting my mango Diamond for the past 5 years if not 6. Twice i came to this location and not only its not orange thick mango look its yellow and watered down.

I will not support your location and will share with others especially being part of the gym at this location.

When you cheat ppl you will lose more in the end.

I used to buy Mango diamond slush from here. I am a regular customer. And I always get Mango diamond slush. Last 4-5 times, the slush tasted so bad. I was watching how they prepare it. They hardly put 2-3 small pieces of mango and a lot water and a lot of ice on top, which makes it literally taste like few drops of mango in water. You need to do it better if you are charging for it. We are paying money. Can’t pay $10 for medium mango water🤷🏻‍♀️