I've been a Starbucks addict since before Starbucks was in this City. Same order every time used to be $5 Now almost $12. I was aware of Boycott but I kept on going. It's too expensive but I pre ordered every time and the people were nice. I found an old Starbucks Card and was going to toss it but kept and asked at my next $11.89 Latte. To my surprise the barista told me I had $25+ on the card they even gave me a printout. She told me how to get it added to my account when I got home. I tried several times with no success. So took printout and card to the same store that gave me the printout. BIG MISTAKE!! From trying to convince me that it was already applied to the Big Boss telling me it can't be done. Besides feeling stupid the situation got progressively worse with being told what they suggested can't be done. Wow, just WOW. I generally don't argue about $25. I suggested a "fix" but I was shut down I mean HARD NO. So how much does milk and espresso cost perhaps $3 bucks. How much does it cost to bring new people in that spend $12 every day...including Xmas where open. I think the new CEO was brought in to stem the tide of customers leaving because of how much it costs. I was OK with $12 Latte but not with $12 and no attempt to Solve the Problem. I need the new CEOs email. If I treated my loyal customers like this I would be replaced by a new CEO. I think even Disney hourly employees are empowered to solve $250 problems. This place can't fix a $25 issue C'MON man! I'm told Balzaks is good guess I need to find out.
Prof. Soliman
I ordered spinach feta and almost died from food poisoning, never again
Food: 1
Seeley McGuire
THEY HAVE ME HOSTAGE IN THE BACK
Atmosphere: 5
Food: 5
Service: 5
Russ L
The 4th and Louth Street location in St Catharines is one of the cleanest and most organized Starbucks that's I've ever been to. The staff is incredible!
Atmosphere: 5
Food: 5
Service: 5
thebitbrother 99
Great
Atmosphere: 5
Food: 5
Service: 5
Navid Milani
Great lovely baristas. Thanks a lot guys.
Atmosphere: 5
Food: 5
Service: 5
Aimee Ferguson
On Saturday 30th December at 4:00 pm, I had the best service at the drive through. The female at the window was super kind and literally put a smile on my face after a hard day. I forgot her name, but keep up the good work, you’re amazing ❤️
Atmosphere: 5
Food: 5
Service: 5
Jennifer Macdonald
I ordered a Caramel crunch frap with extra Caramel and it barely had
Atmosphere: 4
Food: 2
Service: 4
Ashlie MacPherson
Went through the drive through today and Abby had great customer service while waiting for my drink to be made!
Loud music! Would be nice to have a conversation without having to raise your voice. Forget about reading or studying. A lot of Starbucks are turning up the volume we’ve notice over the years. Maybe trying to discourage hanging out? Customer turnover makes the bucks I guess. Really disappointed.
Dietary restrictions: Lactose free milk usually available
Atmosphere: 1
Food: 4
Service: 4
Fatima Abourida
Came in to order a dark roast pour over and honey citrus mint tea. Was greeted by a nice male barista, who said they are out of the tea. He asked his coworker (she was blond) to see if they can do the pour over. She was extremely rude and disrespectful when talking to him. She then started to ask me what's the issue, questioning why I wanted a pour over and was also extremely rude and disrespectful. As a result, I had to leave the store because of the poor service. I frequently go to Starbucks, and have never had a bad experience...This was on Wednesday, August 30, at around 8:00am. This is definitely the last time going to this location.
Atmosphere: 1
Service: 1
R
Every time I go to this location my order is always wrong and I've ordered something off the base menu not something with 14 different add ins. Service is always very slow here which is kind odd as this location is not busy at all.
Atmosphere: 4
Service: 2
Christopher Roth
Good overall experience but no milk or cream out to finish your drink, made asking for room in Americano rather silly.
Atmosphere: 4
Food: 4
Service: 3
Dinah Wray
I stopped in on a drizzly day to a customized green tea latte. It took a while for the staff to try to gather their cleaning items, due to a slower time of the day, before someone came to the cash to take my order. When my drink only, was complete, the girl looked at me and said, "Here you go"...I was hoping she would confirm my customized order details, but regardless, it was correct.The drink was perfect. ?
Been gng there 4 years never disappointed
Atmosphere: 5
Food: 5
Service: 5
I've been a Starbucks addict since before Starbucks was in this City. Same order every time used to be $5 Now almost $12. I was aware of Boycott but I kept on going. It's too expensive but I pre ordered every time and the people were nice. I found an old Starbucks Card and was going to toss it but kept and asked at my next $11.89 Latte. To my surprise the barista told me I had $25+ on the card they even gave me a printout. She told me how to get it added to my account when I got home. I tried several times with no success. So took printout and card to the same store that gave me the printout. BIG MISTAKE!! From trying to convince me that it was already applied to the Big Boss telling me it can't be done. Besides feeling stupid the situation got progressively worse with being told what they suggested can't be done. Wow, just WOW. I generally don't argue about $25. I suggested a "fix" but I was shut down I mean HARD NO. So how much does milk and espresso cost perhaps $3 bucks. How much does it cost to bring new people in that spend $12 every day...including Xmas where open. I think the new CEO was brought in to stem the tide of customers leaving because of how much it costs. I was OK with $12 Latte but not with $12 and no attempt to Solve the Problem. I need the new CEOs email. If I treated my loyal customers like this I would be replaced by a new CEO. I think even Disney hourly employees are empowered to solve $250 problems. This place can't fix a $25 issue C'MON man! I'm told Balzaks is good guess I need to find out.
I ordered spinach feta and almost died from food poisoning, never again
Food: 1
THEY HAVE ME HOSTAGE IN THE BACK
Atmosphere: 5
Food: 5
Service: 5
The 4th and Louth Street location in St Catharines is one of the cleanest and most organized Starbucks that's I've ever been to. The staff is incredible!
Atmosphere: 5
Food: 5
Service: 5
Great
Atmosphere: 5
Food: 5
Service: 5
Great lovely baristas. Thanks a lot guys.
Atmosphere: 5
Food: 5
Service: 5
On Saturday 30th December at 4:00 pm, I had the best service at the drive through. The female at the window was super kind and literally put a smile on my face after a hard day. I forgot her name, but keep up the good work, you’re amazing ❤️
Atmosphere: 5
Food: 5
Service: 5
I ordered a Caramel crunch frap with extra Caramel and it barely had
Atmosphere: 4
Food: 2
Service: 4
Went through the drive through today and Abby had great customer service while waiting for my drink to be made!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Loud music! Would be nice to have a conversation without having to raise your voice. Forget about reading or studying. A lot of Starbucks are turning up the volume we’ve notice over the years. Maybe trying to discourage hanging out? Customer turnover makes the bucks I guess. Really disappointed.
Dietary restrictions: Lactose free milk usually available
Atmosphere: 1
Food: 4
Service: 4
Came in to order a dark roast pour over and honey citrus mint tea. Was greeted by a nice male barista, who said they are out of the tea. He asked his coworker (she was blond) to see if they can do the pour over. She was extremely rude and disrespectful when talking to him. She then started to ask me what's the issue, questioning why I wanted a pour over and was also extremely rude and disrespectful. As a result, I had to leave the store because of the poor service. I frequently go to Starbucks, and have never had a bad experience...This was on Wednesday, August 30, at around 8:00am. This is definitely the last time going to this location.
Atmosphere: 1
Service: 1
Every time I go to this location my order is always wrong and I've ordered something off the base menu not something with 14 different add ins. Service is always very slow here which is kind odd as this location is not busy at all.
Atmosphere: 4
Service: 2
Good overall experience but no milk or cream out to finish your drink, made asking for room in Americano rather silly.
Atmosphere: 4
Food: 4
Service: 3
I stopped in on a drizzly day to a customized green tea latte. It took a while for the staff to try to gather their cleaning items, due to a slower time of the day, before someone came to the cash to take my order. When my drink only, was complete, the girl looked at me and said, "Here you go"...I was hoping she would confirm my customized order details, but regardless, it was correct.The drink was perfect. ?
Atmosphere: 4
Food: 5
Service: 4
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