Waited 40 plus minutes for a cold burger and fries. The burger was dry and the patty tasted bland.For a place that specializes in one thing and charges a premium for it... it's kind of sad that they couldn't do that one thing better.
Atmosphere: 4
Food: 1
Service: 2
Lindsay Ransom
Worst burger I've ever had. Took 45 mins to get our order and it was burned, dry, missing toppings (no avocado or beechwood sauce which were supposed to come on it) and cold like it had been in the fridge. My kids got the wrong sides. So disappointed as I've wanted to try this place for awhile. Server was nice but extremely slow as well.
Atmosphere: 3
Food: 1
Service: 1
Donald Stokes
Great server, and excellent food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burgers
slawomir klucznik
Excellent. The place to go for a great burger and very nice and friendly staff.Great variety of different styles of burgers.Kid-friendliness: Great kids menu.
Atmosphere: 5
Food: 5
Service: 5
Marco C.
Food was amazing...service even better. The ambiance is casual classic rock tunes. An awesome place I keep coming back
Susan Alleyne
The mozzarella bacon balls were really, really salty. The onion ring tower was impressive and tasted pretty good. They serve their drinks in large glass measuring cups (lol).
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Rings and Onion, Sweet Potato Fries
Olga McBride
Excellent wide variety of burger options for everyone. You can customize your burger however you like, down to a science. The onion rings are top notch! Great date spot! :)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Rings and Onion, Burgers, Sweet Potato Fries
H3r0
the food is only good if you’re there to hold them accountable, when ordering takeout from them chances are they’ll cut corners, happened for the second and last time to me, i recieved uncooked fries last night through delivery with my burger, i could tell they were uncooked because they were soaked like a sponge and when i squished it it was hard in the middle still. tried getting a refund and almost did until uber contacted the restaurant, i’m assuming you saints called me a liar even tho i had picture proof because immediately after talking to you uber began ignoring me indefinitely
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Burger and Fries
Stephen Stefanidis
Very good value, especially if you get a combo from the lunch menu. I particularly recommend the smoky mountain burger which has bacon, bbq sauce and Monterey jack cheese. This comes with unlimited soda and unlimited fries as well. Plenty of decent to great food for a great value here and the employees are very friendly as well.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Burgers, Burger and Fries
Daniel Goodland
Service was pleasant, but quite slow. Not so bad I’d really complain about it. Bottomless fries is always awesome!
My girlfriend and I went to this location and neither of us have any complaints, food was excellent, and our server was very nice as well, would highly recommend!
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Burger and Fries
Ayush Maan
The burger’s not made with love haha. As you’re sitting down chowing on your $24 burger you realize it’s nothing special and lacks sauce and is dry in the middle with soggy fries. Great ambience, okay service.
Atmosphere: 5
Food: 3
Service: 4
Val
I recently had a deeply unsettling experience at The Works, and it is with a heavy heart that I share my thoughts on what transpired during my visit. My boyfriend and I decided to dine at this establishment, excited to enjoy a meal together last night (November 23, 2023) at around 4 pm. Unfortunately, the evening took a sour turn due to the discriminatory treatment I faced.From the moment we walked in, I sensed an uncomfortable shift in the atmosphere. The staff's demeanor towards me, a person of color, was markedly different from their treatment of my white boyfriend. It became apparent when our server, who was prompt in filling my boyfriend's water glass, seemed to conveniently overlook mine. Initially, I brushed it off, thinking it might be an oversight. However, as the evening progressed, the pattern of differential treatment became increasingly evident.What struck me the most was the overt hostility and indifference I encountered throughout the meal. While my boyfriend received polite and attentive service, my requests were met with dismissive glances and delayed responses. It was disheartening to witness such blatant discrimination in a supposedly inclusive and welcoming establishment.As a customer, I believe that everyone should be treated with respect and dignity, regardless of their race or background. Sadly, this was not the case at The Works. The discriminatory behavior I experienced left a lasting impression on what should have been a pleasant dining experience.I sincerely hope that The Works takes this review as an opportunity for introspection and reevaluation of their staff training and customer service practices. No one should have to endure such treatment based on their race, and I trust that steps will be taken to ensure a more inclusive and welcoming environment for all patrons in the future.
Atmosphere: 1
Service: 1
Jay Dixon
This Place is Great....Great Food , Great Service, Great Atmosphere
Daniel Willough
Somehow they managed to dry out a waygu burger, put carmelized onions instead of crispy, bbq sauce very mediocre.Bacon was good, bun was good, poutine not good.Fries were hard and undercooked and gravy tastes very bland.Finally tried this place but it’s was terrible.
Waited 40 plus minutes for a cold burger and fries. The burger was dry and the patty tasted bland.For a place that specializes in one thing and charges a premium for it... it's kind of sad that they couldn't do that one thing better.
Atmosphere: 4
Food: 1
Service: 2
Worst burger I've ever had. Took 45 mins to get our order and it was burned, dry, missing toppings (no avocado or beechwood sauce which were supposed to come on it) and cold like it had been in the fridge. My kids got the wrong sides. So disappointed as I've wanted to try this place for awhile. Server was nice but extremely slow as well.
Atmosphere: 3
Food: 1
Service: 1
Great server, and excellent food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burgers
Excellent. The place to go for a great burger and very nice and friendly staff.Great variety of different styles of burgers.Kid-friendliness: Great kids menu.
Atmosphere: 5
Food: 5
Service: 5
Food was amazing...service even better. The ambiance is casual classic rock tunes. An awesome place I keep coming back
The mozzarella bacon balls were really, really salty. The onion ring tower was impressive and tasted pretty good. They serve their drinks in large glass measuring cups (lol).
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Rings and Onion, Sweet Potato Fries
Excellent wide variety of burger options for everyone. You can customize your burger however you like, down to a science. The onion rings are top notch! Great date spot! :)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Rings and Onion, Burgers, Sweet Potato Fries
the food is only good if you’re there to hold them accountable, when ordering takeout from them chances are they’ll cut corners, happened for the second and last time to me, i recieved uncooked fries last night through delivery with my burger, i could tell they were uncooked because they were soaked like a sponge and when i squished it it was hard in the middle still. tried getting a refund and almost did until uber contacted the restaurant, i’m assuming you saints called me a liar even tho i had picture proof because immediately after talking to you uber began ignoring me indefinitely
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Burger and Fries
Very good value, especially if you get a combo from the lunch menu. I particularly recommend the smoky mountain burger which has bacon, bbq sauce and Monterey jack cheese. This comes with unlimited soda and unlimited fries as well. Plenty of decent to great food for a great value here and the employees are very friendly as well.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Burgers, Burger and Fries
Service was pleasant, but quite slow. Not so bad I’d really complain about it. Bottomless fries is always awesome!
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Burger and Fries
Restaurantji Recommends
My girlfriend and I went to this location and neither of us have any complaints, food was excellent, and our server was very nice as well, would highly recommend!
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Burger and Fries
The burger’s not made with love haha. As you’re sitting down chowing on your $24 burger you realize it’s nothing special and lacks sauce and is dry in the middle with soggy fries. Great ambience, okay service.
Atmosphere: 5
Food: 3
Service: 4
I recently had a deeply unsettling experience at The Works, and it is with a heavy heart that I share my thoughts on what transpired during my visit. My boyfriend and I decided to dine at this establishment, excited to enjoy a meal together last night (November 23, 2023) at around 4 pm. Unfortunately, the evening took a sour turn due to the discriminatory treatment I faced.From the moment we walked in, I sensed an uncomfortable shift in the atmosphere. The staff's demeanor towards me, a person of color, was markedly different from their treatment of my white boyfriend. It became apparent when our server, who was prompt in filling my boyfriend's water glass, seemed to conveniently overlook mine. Initially, I brushed it off, thinking it might be an oversight. However, as the evening progressed, the pattern of differential treatment became increasingly evident.What struck me the most was the overt hostility and indifference I encountered throughout the meal. While my boyfriend received polite and attentive service, my requests were met with dismissive glances and delayed responses. It was disheartening to witness such blatant discrimination in a supposedly inclusive and welcoming establishment.As a customer, I believe that everyone should be treated with respect and dignity, regardless of their race or background. Sadly, this was not the case at The Works. The discriminatory behavior I experienced left a lasting impression on what should have been a pleasant dining experience.I sincerely hope that The Works takes this review as an opportunity for introspection and reevaluation of their staff training and customer service practices. No one should have to endure such treatment based on their race, and I trust that steps will be taken to ensure a more inclusive and welcoming environment for all patrons in the future.
Atmosphere: 1
Service: 1
This Place is Great....Great Food , Great Service, Great Atmosphere
Somehow they managed to dry out a waygu burger, put carmelized onions instead of crispy, bbq sauce very mediocre.Bacon was good, bun was good, poutine not good.Fries were hard and undercooked and gravy tastes very bland.Finally tried this place but it’s was terrible.
Atmosphere: 1
Food: 1
Service: 1