Tim Hortons
Niagara Pen Centre, 221 Glendale Ave, St. Catharines
(905) 685-4532
Recent Reviews
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i absolutely love grabbing my iced coffee from this location, if not daily, once every two days haha! they have the best customer service i have seen in a while and their habanero veggie wrap is one of my fav!
This is the most incredible Tim Hortons worker. She makes icecapps so yummy and very fast. All the food I have from there is delicious!
The little old white lady at the counter was very rude. I was ordering a veggie wrap and usually when I order veggie they accidentally put meat in my sandwiches. I was just specifying with the lady that I don’t want meat I just want veggie. She interrupted me and said “I know what veggie means 👹👹”. I was just making sure I won’t receive meat in my order but she had so much attitude. even when I was looking at the menu she was saying can I help u can I help u. Lady, when I’m ready, I will come up to the counter and order. Why are you in such a stinky mood today?? Do something about her please.
So many time they gave me donut instead of brownie and charge me for brownie :(
I frequent Tim Hortons stores on average 3 times a day.
This is an excellent location for customer experience despite being in a very busy location in the Mall. Staff are consistently pleasant and cheerful.
The Staff are not just staff, they are family.
Amazing staff and service!! Friendly and always so happy! Love coming here for my coffee and bagel in the morning.Tyler absolutely rocks!! Even when super busy he is amazing. I have been in management for over 38 years and would kill to have Tyler on any one of my teams
Service is okay. Staff are friendly though always changing which can slow service. Sometimes it can be very busy here. The tables can be unkept. Lines go into the mall which can be annoying. Line up area is dirty most of the time. Free independent WiFi
Vegetarian options: Plenty of vegetarian items.
Dietary restrictions: Mostly sugary items. Savory items available too. It's fast food
Parking: The mall has plenty of free parking
Kid-friendliness: Kids like sweet snacks.
Wheelchair accessibility: Easily accessible for anyone
Atmosphere: 3
Food: 3
Service: 3
Arianna provided great service! Was quick and very friendly, would return
Atmosphere: 5
Food: 5
Service: 5
The service is pathetic. The staff are uninterested in their work and don't care about customers. It clearly shows.
Atmosphere: 3
Food: 4
Service: 1
Restaurantji Recommends
Very poor experience…. W the guy who was on top of mobile orders left as soon as I approached. What was he doing? Literally writing on boxes. Very poor service at this location hire some better staff.
Service: 1
Great
Parking: Free parking
Atmosphere: 4
Food: 5
Service: 5
BRING BACK THE GRILLED CHEESE. It sells more than the pizza. First the broccoli soup and now the grilled cheese, not happy:(
Atmosphere: 5
Food: 1
Service: 5
It's truly amazing how this location can seemingly Never follow through on having the food items in stock. Does the owner realize that this is the worst Tim Hortons in the city
Atmosphere: 1
Food: 1
Service: 1
I don't like the new layout. Everybody seems to be in a fish bowl
Atmosphere: 2
Food: 4
Service: 3
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