Tim Hortons

525 Welland Ave, St. Catharines
(905) 682-3935

Recent Reviews

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Yo Ha

I had a great experience at this location! The girl who took my order through the speaker box had an accent and was incredibly polite and patient. I really appreciated how clear and kind she was. I believe she had her hair braided such a lovely touch to her professional and welcoming attitude. Great customer service goes a long way, and she definitely made my visit a positive one!

Atmosphere: 5

Food: 5

Service: 5

Store 14

they were very friendly and fast

Atmosphere: 5

Food: 5

Service: 5

Norma Lee

They staff is amazing you can tell that they care about how they are serving guests. I’m the last month they have gotten a lot quicker and it makes everything run so much more smooth love my Tim’s they are amazing

Atmosphere: 5

Food: 5

Service: 5

yuh bun

The girl who took my order today was extremely rude and made me feel rushed as she cut me off a couple times. When I got to the window, my order was completely wrong. I tried to politely correct it with the lady at the window, but I could hear someone yelling at her from behind about my order. Overall, it made the experience very uncomfortable and unprofessional. I understand that drive-thru times are important, but she should not make other staff feel terrible just to achieve them. Customer satisfaction is just as important, and the way staff are treated directly reflects how they interact with customers. The person in the window was very nice and tried to help me best she could!

Atmosphere: 1

Food: 5

Service: 1

John Angell

Added bonus, there’s a Wendy’s attached to it just in case you’re hungry and the donuts won’t do

Atmosphere: 5

Food: 5

Service: 5

Hammad Sikander

The guy with the turban was so rude , he did not know how to talk to customer,
one of the worst experience I had at Tim Hortons . Very disappointed

Atmosphere: 2

Food: 2

Service: 1

Tim Albrecht

This is a busy Tim Hortons/ Wendy's location. I've been a regular customer for years. I'm grateful for the service I receive from staff who are often under appreciated when tasked with responding to demanding customers.

Atmosphere: 4

Food: 4

Service: 4

Official Trash

I just wanted to give a big shoutout to the amazing staff at this Tim Hortons! Every time I visit, I’m greeted with a warm smile and friendly service. The team works efficiently, even during busy rush hours, and they always get my order right. You can tell they care about their customers and take pride in their work. It’s the kind of service that keeps me coming back. Great job to the whole crew — your hard work doesn’t go unnoticed!

Atmosphere: 5

Food: 5

Service: 5

Ujjwal Thapa

Looks like good change in evening staff. New young supervisor Pardeep lot better than old one.Need more of these young employees to step up for more improvement .

Atmosphere: 5

Food: 5

Service: 5

Fsi Oversesrtm

Love to share my experience with two of most amazing persons Siyast and Pardeep. Best service and atmosphere I ever had at any Tim Hortons.Especially the boy just kills with his smile and presence of mind.Love to see them again.😀😀

Atmosphere: 5

Food: 5

Service: 5

Anne Lalonde

Please come here all the time but the service has dropped substantially and so has the food. I probably would not recommend this place or return. Tim Hortons used to have pride in their restaurants and food but not anymore

Atmosphere: 1

Food: 3

Service: 2

Charles Monteith

Great place especially Darleen she is happy and helpful always welcoming

Atmosphere: 5

Food: 5

Service: 5

brendan graham

Food is terrible. You can taste how cheap it is. Fly's all over.

Atmosphere: 1

Food: 1

Service: 1

paul sullivan

I was taken care of very welĺ the staff were working together and my order was done in no time and was right thsnk you

Atmosphere: 4

Food: 4

Service: 5

Ryan Farron-Legare

Darlene was amazing and the service was impeccable 👌

Atmosphere: 5

Food: 5

Service: 5

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