This place was suck!!! Specially people taking orders in drive thru. 3 times happened to me when entering to drive thru, waiting for 5-10 minutes but no body’s taking my orders! Just decided to leave and go to other locations!!! Please be attentive to what your doing
Service: 1
BLACK PERCEPTION
One of the best Tim Horton branches i've ever been to hands down. Every time I show up the staff is always courteous and well trained. I had minimal waiting time for my food and to top things off the food is excellent and served warm with love. Definitely see myself comng back many times over.
Atmosphere: 5
Food: 5
Service: 5
Krystina Vernon
I had a great experience at this location! Saphina, who assisted me at the drive-through window, was friendly and efficient. I’d definitely come back again.
Atmosphere: 5
Food: 5
Service: 5
Monique Lynch
This is my second time coming to this restaurant, however i order takeout and my experience has not changed. Again, the staff were very welcoming, and very polite. I even met the same server, Saphina, who in my eyes, shows excellent work ethics. Very polite and greeted me with a smile. The breakfast wrap was delicious and the coffee was served at the right temperature. Again, 10/10 would recommend. 👍🏽💛
Atmosphere: 5
Food: 5
Service: 5
Matt
This location always manages to get every part of the order wrong.
Service: 1
Jane Smith
I feel like any 5/5 rating for this place are friends of the workers and owners. I never leave reviews but this place really erks me so I had to.
I live close to this location so I go every once in a while out of pure convenience but now I drive a bit further to the one on Welland ave because it’s less terrible.
I’ve had a crazy amount of “zero iced” incredibly sugary iced caps. Cold breakfast sandwiches with stale English muffins and sometimes old blueish eggs. Minimal cream cheese on my bagels. An order of green tea, 1 milk, 1 sugar that they heard as CREAM tea, 1 milk, 1 sugar?!?! Slow service in the morning is especially awful if you’re in a rush before work, they have one or two workers that don’t work on your order until you’re at the window. They move very slowly.
I’ve never been to such a consistently awful Tim Horton’s in my life. Tim Horton’s has really gone down hill which sucks because it was a staple in Canadian culture for the longest time. I know there are other locations that have kept their quality but this location is definitely not one of them. I say fire the whole crew and restart with people who actually know what they’re doing or start implementing better training and communication.
Kyle Mckay
Mobile order ahead so I can pick it up and it’s never ready and I’m always late for work because of it
Atmosphere: 1
Food: 1
Service: 1
Kyle Crowe
I ordered ahead, showed up at my pickup time and food was 10-15mins late, cold and half put together. Would be nice to get what I paid for in a timely manner. Carlton is possibly the worst Tim’s in St. Catharines.
Atmosphere: 1
Food: 1
Service: 1
BigBeefin
food overcooked everything was 15 minutes late coworkers yelling at each other in front of me it was quite awkward, felt bad for the new hire they ended up crying
Atmosphere: 1
Food: 2
Service: 1
CJ McCracken
Great place to meet with friends. Staff are friendly. It has improved greatly in the last few months.
I dine in today and i see the lady she is manager there name Don she didn’t know how to treat with staff and customer she yelled at his own staff 2 times please take it serious and tell her don’t do those things in front of customers
Atmosphere: 1
Food: 5
Service: 1
Kyler
I've been coming to this Tim Hortons almost every day for my coffee and donuts, they are quick with their service and the coffee always tastes better here. Would recommend heavily!
Atmosphere: 4
Food: 5
Service: 5
Vicky C
David was great! Very friendly, very fast, and very efficient!! 👏👏👏👏 Go David
Raissa Lopez
My local Tim’s and it’s the best for whenever I need a coffee
Atmosphere: 4
Food: 4
Service: 4
G S
Great customer service, i frequent this location everyday. All your staff are wonderful. But a special thanks to David for always making sure my order is accurate, he never fails to provide customer satisfaction and order accuracy while keeping the drive thru line running smoothly. Always a perfect coffee everytime.
This place was suck!!! Specially people taking orders in drive thru. 3 times happened to me when entering to drive thru, waiting for 5-10 minutes but no body’s taking my orders! Just decided to leave and go to other locations!!! Please be attentive to what your doing
Service: 1
One of the best Tim Horton branches i've ever been to hands down. Every time I show up the staff is always courteous and well trained. I had minimal waiting time for my food and to top things off the food is excellent and served warm with love. Definitely see myself comng back many times over.
Atmosphere: 5
Food: 5
Service: 5
I had a great experience at this location! Saphina, who assisted me at the drive-through window, was friendly and efficient. I’d definitely come back again.
Atmosphere: 5
Food: 5
Service: 5
This is my second time coming to this restaurant, however i order takeout and my experience has not changed. Again, the staff were very welcoming, and very polite. I even met the same server, Saphina, who in my eyes, shows excellent work ethics. Very polite and greeted me with a smile. The breakfast wrap was delicious and the coffee was served at the right temperature. Again, 10/10 would recommend. 👍🏽💛
Atmosphere: 5
Food: 5
Service: 5
This location always manages to get every part of the order wrong.
Service: 1
I feel like any 5/5 rating for this place are friends of the workers and owners. I never leave reviews but this place really erks me so I had to.
I live close to this location so I go every once in a while out of pure convenience but now I drive a bit further to the one on Welland ave because it’s less terrible.
I’ve had a crazy amount of “zero iced” incredibly sugary iced caps. Cold breakfast sandwiches with stale English muffins and sometimes old blueish eggs. Minimal cream cheese on my bagels. An order of green tea, 1 milk, 1 sugar that they heard as CREAM tea, 1 milk, 1 sugar?!?! Slow service in the morning is especially awful if you’re in a rush before work, they have one or two workers that don’t work on your order until you’re at the window. They move very slowly.
I’ve never been to such a consistently awful Tim Horton’s in my life. Tim Horton’s has really gone down hill which sucks because it was a staple in Canadian culture for the longest time. I know there are other locations that have kept their quality but this location is definitely not one of them. I say fire the whole crew and restart with people who actually know what they’re doing or start implementing better training and communication.
Mobile order ahead so I can pick it up and it’s never ready and I’m always late for work because of it
Atmosphere: 1
Food: 1
Service: 1
I ordered ahead, showed up at my pickup time and food was 10-15mins late, cold and half put together. Would be nice to get what I paid for in a timely manner. Carlton is possibly the worst Tim’s in St. Catharines.
Atmosphere: 1
Food: 1
Service: 1
food overcooked
everything was 15 minutes late
coworkers yelling at each other in front of me it was quite awkward, felt bad for the new hire they ended up crying
Atmosphere: 1
Food: 2
Service: 1
Great place to meet with friends. Staff are friendly. It has improved greatly in the last few months.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I dine in today and i see the lady she is manager there name Don she didn’t know how to treat with staff and customer she yelled at his own staff 2 times please take it serious and tell her don’t do those things in front of customers
Atmosphere: 1
Food: 5
Service: 1
I've been coming to this Tim Hortons almost every day for my coffee and donuts, they are quick with their service and the coffee always tastes better here. Would recommend heavily!
Atmosphere: 4
Food: 5
Service: 5
David was great!
Very friendly, very fast, and very efficient!! 👏👏👏👏 Go David
My local Tim’s and it’s the best for whenever I need a coffee
Atmosphere: 4
Food: 4
Service: 4
Great customer service, i frequent this location everyday. All your staff are wonderful. But a special thanks to David for always making sure my order is accurate, he never fails to provide customer satisfaction and order accuracy while keeping the drive thru line running smoothly. Always a perfect coffee everytime.
Atmosphere: 5
Food: 5
Service: 5
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