Tim Hortons
353 Lake St, St. Catharines
(905) 935-1366
Recent Reviews
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Half hour for a farmers wrap better service at the keg and faster spoke with manager shook his head and walked away poor service staff did not care never go to this place again
placed my order online and left 10 mins after ordering to ensure the order would be ready on arrival (a nearly 10 min drive) however instead i waited an additional 20 mins upon arrival for my bagel. unacceptable.
They staff is not good
They charged me for 2 L coffee dark Cross half cream $4,70
But other loc gonna charged me $4,10
Idk why
I ask them
They told me your app
I dk what does that mean?
Anyway this loc is not good
Was busy 👍 but good service
I placed my order on the app. When I got to the store, it was very busy at lunch time on a Friday. There were only 3 people working up front. The one person was new I think, so really wasn’t up to speed. There should be more coverage at lunch time. They didn’t have the bread I requested for my sandwich and when I got my order over 20 minutes later, they gave me the wrong flavour of muffin. The person that did do my order was very polite and tried her best to get me out. More staff is needed to make it less stressful for the current staff and the customers.
Atmosphere: 3
Food: 4
Service: 2
Doing all the things right!!
Atmosphere: 5
Food: 5
Service: 5
old coffee, slow staff, disrespectful, had me repeat myself 10 times just for an iced capp
I bought French vanilla and that is not a se taste like before. Before, it was full of taste, now very less taste
Super rude service
Atmosphere: 2
Food: 3
Service: 1
This Tim Hortons needs to learn how to properly be managed and employees Due to learn how to be efficient at their job. This place is a joke 20 minutes waiting in line when I’m the only person standing in line just to get one drink
Restaurantji Recommends
Staff don’t know how to run it. You wait forever to be served. You could have 4 people behind the counter and only one person is serving even though you have a lot of people waiting. Probably the worst run Tim Hortons I’ve been in.
Atmosphere: 2
Food: 4
Service: 1
This my final post before I take up with the head office the place and staff is worse I’ve come across in Canada and I’ve been across it please do something see no response to my complaints I never coming to a Tim Horton again especially this one the coffee taste burnt black slush the atmosphere is tense tell your manager to get there staff to clean I’ll be adding photos soon there good see generic response see how much they truly care
Atmosphere: 1
Food: 1
Service: 1
My grandson wanted to eat here, and it did not disappoint. Good food, nice people, clean tables.
Atmosphere: 5
Food: 5
Service: 5
Excellent location. Very prompt service with a smile.
Atmosphere: 5
Food: 5
Service: 5
No drive-thru… location is pointless with the lakeshore and now the location up the street with a drive thru as well… just close…
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