Thank you DOM for the amazing service and great smile
Atmosphere: 5
Food: 5
Service: 5
Stephanie Wilson
I’m really frustrated after my visit to the Burger King in St.Thomas today. I came around 4:30 pm to avoid the rush, but the staff were inattentive, and just plain disrespectful. The food was made so quickly that it didn’t even taste good. It honestly felt like it was made just for the sake of serving, with no care for quality. I’ve been coming to this location for about two years, and I’ve never experienced service like this before. What really made it worse was the store manager. When I tried to speak up, he was visibly frustrated and didn’t speak politely at all. This kind of treatment is completely unacceptable, and I really hope the customer service here improves soon. Until then I have no plan of returning .
Atmosphere: 3
Food: 3
Service: 1
Jeff Brooks
Let’s be honest. Burger King is Burger King but the St Thomas location does a great job with orders. My burger was perfectly cooked and assembled. No re-assembly required. My special order was exactly as requested and the staff were very friendly and efficient.
Atmosphere: 5
Food: 5
Service: 5
Rocky Carter
I am from London I travelled here in St Thomas Burger King and ordered a Bacon King meal with no bacon add tomato and lettuce. Mason is the cashier that took my order and I told him to add tomato and lettuce and he said that there is an extra charge for it I was fine with it. So I get my meal and they didn’t put tomato or lettuce so I went directly up to him I said I’ve told you to tell the back people to add tomato and lettuce he went on about how I have not told him that. So I said to him yes I have why would I lie about it and questioned him do you think I am lying about adding tomato and lettuce he says to me yes your are lying and started walking away from me he ended up going at the back. So I request to talk to a manager on duty or the owner. One of his co-worker tells me that he is quitting that’s why his attitude is like this and she apologizes about his way of talking toward me. Then the second burger they give me it’s with tomato lettuce and bacon. I really didn’t deserve this attitude from him and calling me a liar over tomato and lettuce. Very upset and disappointed!
Atmosphere: 1
Food: 1
Service: 1
Mana Azizi
Not all of them had a gloves which makes me not go there anymore.
Atmosphere: 2
Food: 2
Service: 3
neil soppet
Better.. seems good and clean and food is indeed fast
Atmosphere: 4
Food: 4
Service: 4
Dillon Higham
After the renovation this place is honestly the best burger king I've had, rivaling the one in Toronto I'd regular that serves thousands daily. That one was particularly well run and always good. I just had a whopper meal and oh my god that is delicious.
Atmosphere: 4
Food: 5
Service: 5
Victoria Butler
Leaving this review specifically for Kyle. What an absolute win for this location to have him on staff! Personable, efficient, and enjoyable to interact with. 10/10 Kyle, you are a wonderful example of what customer service should be - and I truly hope your team can start making moves in the direction that you have. Well done.
Jorden Ireland
O M Gosh , 2.99 chicken nuggets, just PASS. YIKES ,TERRIBLE . Make ‘em at home
Why aren’t you 24/7 anymore
Thank you DOM for the amazing service and great smile
Atmosphere: 5
Food: 5
Service: 5
I’m really frustrated after my visit to the Burger King in St.Thomas today. I came around 4:30 pm to avoid the rush, but the staff were inattentive, and just plain disrespectful. The food was made so quickly that it didn’t even taste good. It honestly felt like it was made just for the sake of serving, with no care for quality. I’ve been coming to this location for about two years, and I’ve never experienced service like this before.
What really made it worse was the store manager. When I tried to speak up, he was visibly frustrated and didn’t speak politely at all. This kind of treatment is completely unacceptable, and I really hope the customer service here improves soon. Until then I have no plan of returning .
Atmosphere: 3
Food: 3
Service: 1
Let’s be honest. Burger King is Burger King but the St Thomas location does a great job with orders. My burger was perfectly cooked and assembled. No re-assembly required. My special order was exactly as requested and the staff were very friendly and efficient.
Atmosphere: 5
Food: 5
Service: 5
I am from London I travelled here in St Thomas Burger King and ordered a Bacon King meal with no bacon add tomato and lettuce. Mason is the cashier that took my order and I told him to add tomato and lettuce and he said that there is an extra charge for it I was fine with it. So I get my meal and they didn’t put tomato or lettuce so I went directly up to him I said I’ve told you to tell the back people to add tomato and lettuce he went on about how I have not told him that. So I said to him yes I have why would I lie about it and questioned him do you think I am lying about adding tomato and lettuce he says to me yes your are lying and started walking away from me he ended up going at the back. So I request to talk to a manager on duty or the owner. One of his co-worker tells me that he is quitting that’s why his attitude is like this and she apologizes about his way of talking toward me. Then the second burger they give me it’s with tomato lettuce and bacon. I really didn’t deserve this attitude from him and calling me a liar over tomato and lettuce. Very upset and disappointed!
Atmosphere: 1
Food: 1
Service: 1
Not all of them had a gloves which makes me not go there anymore.
Atmosphere: 2
Food: 2
Service: 3
Better.. seems good and clean and food is indeed fast
Atmosphere: 4
Food: 4
Service: 4
After the renovation this place is honestly the best burger king I've had, rivaling the one in Toronto I'd regular that serves thousands daily. That one was particularly well run and always good. I just had a whopper meal and oh my god that is delicious.
Atmosphere: 4
Food: 5
Service: 5
Leaving this review specifically for Kyle. What an absolute win for this location to have him on staff! Personable, efficient, and enjoyable to interact with. 10/10 Kyle, you are a wonderful example of what customer service should be - and I truly hope your team can start making moves in the direction that you have. Well done.
O M Gosh , 2.99 chicken nuggets, just PASS. YIKES ,TERRIBLE . Make ‘em at home
Food: 1
Restaurantji Recommends
I loved the food. The burger King was very clean as well
Atmosphere: 5
Food: 4
Service: 5
Super, super slow.
Pretty good for a fast food chain
Food: 5
Service: 3
They gave me an extra chicken nugget and I had to wait like 5 seconds before my food was ready so overall a great experience
Atmosphere: 5
Food: 5
Service: 5
They are slow. An award for it. Place stinks of burning oil.
Loading...