I ordered two turkey footlong subs, all the exact same ingredients. I was charged for 4 six inches. I made a note of asking to be charged for two foot longs and they were confused and in capable. Not coming to this gas station ever again. Wish there was an option for zero stars
Atmosphere: 1
Food: 1
Service: 1
Luke Patterson
The sub that was being made for me was not how a sub should be made! When people get hired for this job there needs to be someone who is teaching them to make a sub. I watched this girl put cheese and lettuce on the sandwich and I asked her what are you! I said you don’t put lettuce in a toaster over because it makes the sub soggy. I told her I did not want it and that I will be going somewhere else! People don’t even know how to make a sub sandwich
Atmosphere: 1
Food: 1
Service: 1
Andrew Smith
✓ Staff was very friendly ✓ Top Tier Birthday bonus ✓ Fresh and Healthly Sandwiches ✓ Great Deals ✓ Very Clean
I come here often, and I never had any problems with anything. They have the best deals on uber eats and on their app which includes free subs for every 10th order, BOGO free subs, and free birthday sub. I came here for the free birthday sub recently, and I got a little bonus on that sub at this location! The lady that makes the sub is very friendly and takes her time to make the sub perfect!!!!!!! Mr. Sub is the best place for free birthday food for your birthday, so I highly recommend signing up to their subscription/app for a yearly free sub, which is better than any other birthday deal in Strathroy. The only thing they could add is more tables inside the the place but that is forgivable because Mr. Sub is located inside the gas station and there is a wooden picnic table outside the gas station where you can eat if you need to set down. It's likely better to do take out or do delivery here. I like Mr. Sub better than Subway because it's more affordable.
Atmosphere: 5
Food: 5
Service: 5
Mrs. Mrs.
Worst subs ever and I use to love this place. Got 2 assorted on whole weat and both sub buns were old and falling appart. Way too much sauce on both subs and the hot peppers tasted sour & old. I’ll never return unless fix the breads and make them fresh !!!!! Disgusted with this place !!! It use to be the best subs !!!!! :(
Atmosphere: 1
Food: 1
Service: 1
Lori Anne Tomaino
Worst sub I ever had. Ordered deliver by door dash. 1 large assorted sub on plain original bread...came with cheese on the top. with lettuse Tomatoe Onion and mayo. Little to no lettuse and I had to add extra mayo as there wasn't any. 1 large meatball subs with red onions green peppers and tomatoes...NO marinara cotton tomatoes! Order pickles on the side and never even got those! I was told by so many of my patients how good there were but I won't be back. I called to complain and was told to complain online.
9couto9
Bread was hard as a rock and not the normal white bread I usually get!
Food: 1
Service: 2
Joe Toyou
I stood for over 5 minutes waiting to be served and was just ignore while 2 employees were chatting and they even looked up to see me waiting there. Ridiculous customer service, I just left. Find Better Employees 👎🏻 👎🏻👎🏻👎🏻👎🏻
Atmosphere: 1
Food: 1
Service: 1
sarah rabaey
Made an order that cost me $108. The sub in the photo is SOAKED in sauce and the wrong sauce too. Had to bring this back after paying door dash delivery fees. Other subs had wrong toppings, stale bread that was falling apart. MARK was rude about the bringing back of the sub when we wanted a new one made. Also couldn’t get a refund for this.
Atmosphere: 1
Food: 1
Service: 1
Kyle Beram
Stale bread, and extremely light on the toppings.
Tina Pinnell
We bought two subs last night August 18 th. One salami one assorted , we get home open up and both buns were stale, we tried to eat because they are not cheap. Gave up and threw them both out. Not impressed at all
Went in today, absolutely horrendous service. The girl working was by herself and took thirty minutes to make four subs. She needed the customers help to close a lid because she couldn't do it. At this point I was annoyed, thirty minutes for four subs is not acceptable. If you plan to be a cheap owner and only have one person working, make sure they are efficient, quick and know what they are doing. Then the next customer ordered three subs and I didn't have the time to wait, so I left. This is my first time here and I won't be back, unless I have a day to kill and want to watch a sloth build sandwiches.
Atmosphere: 1
Food: 1
Service: 1
Jack Saveré
Young employee Mark was a really great guy and exemplified what good customer service looks like- friendly, helpful and knowledgeable, excellent work! Thanks for the food!
Atmosphere: 3
Food: 3
Service: 5
leanne mcnally
Been before and enjoy Mr Sub. Arrived at 8:53 and the girl wouldn't make a sub as she said she was closing. 9 pm is their posted close time.
Ashley Van Bommel
I went in at 2:23pm today and had used my reward on an online order. I went in to pick it up and the nightmare began from there. She asked me if I wanted it toasted which I replied to with yes and she didn't toast it. I wanted mayo and caesar as my dressings and she only put mayo. Those are little mistakes so I overlooked them. She had the receipt for my order in her hands that I had placed online and once she was done making it she refused to give me my sub until I paid for it. I had already used my reward on the online order I placed, the order was paid for!! I showed her my e-mail confirmation and order number along with the transaction. But yet she denied me my food!! I said I would call the manager and left. As I am sitting in my car on the phone the man who works the gas desk ran my sub out to me and said she made a mistake and that she had the receipt, but probably just got confused. I've worked fast food there was no need for this confusion when all she had to do was listen to me and look at what I was showing her. I have never experienced this EVER before anywhere. This woman needs to be fired!!! Will never be returning to this location ever again! The worst experience of my life at any fast food place.
Atmosphere: 1
Food: 4
Service: 1
steve robinson
Excruciatingly slow service. Took well over 10 minutes to have 2 seafood sandwiches made. The seafood mix was not made properly, it was bone dry, no binder mixed in like other locations do. I will not be returning. Waste of
I ordered two turkey footlong subs, all the exact same ingredients. I was charged for 4 six inches. I made a note of asking to be charged for two foot longs and they were confused and in capable. Not coming to this gas station ever again. Wish there was an option for zero stars
Atmosphere: 1
Food: 1
Service: 1
The sub that was being made for me was not how a sub should be made! When people get hired for this job there needs to be someone who is teaching them to make a sub. I watched this girl put cheese and lettuce on the sandwich and I asked her what are you! I said you don’t put lettuce in a toaster over because it makes the sub soggy. I told her I did not want it and that I will be going somewhere else! People don’t even know how to make a sub sandwich
Atmosphere: 1
Food: 1
Service: 1
✓ Staff was very friendly
✓ Top Tier Birthday bonus
✓ Fresh and Healthly Sandwiches
✓ Great Deals
✓ Very Clean
I come here often, and I never had any problems with anything. They have the best deals on uber eats and on their app which includes free subs for every 10th order, BOGO free subs, and free birthday sub. I came here for the free birthday sub recently, and I got a little bonus on that sub at this location! The lady that makes the sub is very friendly and takes her time to make the sub perfect!!!!!!! Mr. Sub is the best place for free birthday food for your birthday, so I highly recommend signing up to their subscription/app for a yearly free sub, which is better than any other birthday deal in Strathroy. The only thing they could add is more tables inside the the place but that is forgivable because Mr. Sub is located inside the gas station and there is a wooden picnic table outside the gas station where you can eat if you need to set down. It's likely better to do take out or do delivery here. I like Mr. Sub better than Subway because it's more affordable.
Atmosphere: 5
Food: 5
Service: 5
Worst subs ever and I use to love this place. Got 2 assorted on whole weat and both sub buns were old and falling appart. Way too much sauce on both subs and the hot peppers tasted sour & old. I’ll never return unless fix the breads and make them fresh !!!!! Disgusted with this place !!! It use to be the best subs !!!!! :(
Atmosphere: 1
Food: 1
Service: 1
Worst sub I ever had. Ordered deliver by door dash. 1 large assorted sub on plain original bread...came with cheese on the top. with lettuse Tomatoe Onion and mayo. Little to no lettuse and I had to add extra mayo as there wasn't any. 1 large meatball subs with red onions green peppers and tomatoes...NO marinara cotton tomatoes! Order pickles on the side and never even got those! I was told by so many of my patients how good there were but I won't be back. I called to complain and was told to complain online.
Bread was hard as a rock and not the normal white bread I usually get!
Food: 1
Service: 2
I stood for over 5 minutes waiting to be served and was just ignore while 2 employees were chatting and they even looked up to see me waiting there.
Ridiculous customer service, I just left.
Find Better Employees 👎🏻 👎🏻👎🏻👎🏻👎🏻
Atmosphere: 1
Food: 1
Service: 1
Made an order that cost me $108. The sub in the photo is SOAKED in sauce and the wrong sauce too. Had to bring this back after paying door dash delivery fees. Other subs had wrong toppings, stale bread that was falling apart. MARK was rude about the bringing back of the sub when we wanted a new one made. Also couldn’t get a refund for this.
Atmosphere: 1
Food: 1
Service: 1
Stale bread, and extremely light on the toppings.
We bought two subs last night August 18 th. One salami one assorted , we get home open up and both buns were stale, we tried to eat because they are not cheap. Gave up and threw them both out.
Not impressed at all
Restaurantji Recommends
Went in today, absolutely horrendous service. The girl working was by herself and took thirty minutes to make four subs. She needed the customers help to close a lid because she couldn't do it. At this point I was annoyed, thirty minutes for four subs is not acceptable. If you plan to be a cheap owner and only have one person working, make sure they are efficient, quick and know what they are doing. Then the next customer ordered three subs and I didn't have the time to wait, so I left. This is my first time here and I won't be back, unless I have a day to kill and want to watch a sloth build sandwiches.
Atmosphere: 1
Food: 1
Service: 1
Young employee Mark was a really great guy and exemplified what good customer service looks like- friendly, helpful and knowledgeable, excellent work! Thanks for the food!
Atmosphere: 3
Food: 3
Service: 5
Been before and enjoy Mr Sub. Arrived at 8:53 and the girl wouldn't make a sub as she said she was closing. 9 pm is their posted close time.
I went in at 2:23pm today and had used my reward on an online order. I went in to pick it up and the nightmare began from there. She asked me if I wanted it toasted which I replied to with yes and she didn't toast it. I wanted mayo and caesar as my dressings and she only put mayo. Those are little mistakes so I overlooked them. She had the receipt for my order in her hands that I had placed online and once she was done making it she refused to give me my sub until I paid for it. I had already used my reward on the online order I placed, the order was paid for!! I showed her my e-mail confirmation and order number along with the transaction. But yet she denied me my food!! I said I would call the manager and left. As I am sitting in my car on the phone the man who works the gas desk ran my sub out to me and said she made a mistake and that she had the receipt, but probably just got confused. I've worked fast food there was no need for this confusion when all she had to do was listen to me and look at what I was showing her. I have never experienced this EVER before anywhere. This woman needs to be fired!!! Will never be returning to this location ever again! The worst experience of my life at any fast food place.
Atmosphere: 1
Food: 4
Service: 1
Excruciatingly slow service. Took well over 10 minutes to have 2 seafood sandwiches made. The seafood mix was not made properly, it was bone dry, no binder mixed in like other locations do. I will not be returning. Waste of
Atmosphere: 1
Service: 1
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