Bad customer service everytime, long wait times and half the time don't give you what you paid for. Go to any other location in Sudbury beside this one.
Atmosphere: 1
Food: 2
Service: 1
Rukma Raj
The girls working today were so rude. They were rolling eyes and mocking me for something. Food was average and service the worst.
Food: 3
Service: 1
Marley B
Pita pit is great but the service at this particular location is absolutely terrible. The two girls working just now didn’t even look up to greet us when we walked in and said hi. They would just not respond when we asked them things and seemed so inconvenienced by us being there. Been here multiple times and the service is always awful. Owners/Management really need to work on training staff on customer service.
Atmosphere: 1
Food: 4
Service: 1
Brooke
Terrible customer service, felt like she was annoyed of a customer walking in.
Jan Carrie Steven
Hi! We are visiting in Sudbury and we got our supper at Pita Pit on Lasalle. Every thing was AWESOME! Love the veggie options. HEART! / jan
Atmosphere: 5
Food: 5
Service: 5
darryl petrucka
Just Went to pita pit for lunch and ordered 2 large chicken Caesar’s. a little thrown off by the lady’s tone and unhappiness. It’s like she was annoyed I ordered lunch. Besides the whole experience being rush rush rush I was pretty disappointed when she put 46 little strips of chicken and just broke them all Up for both large pitas. I understand it goes by weight but there was no more than 2-3 ounces combined for both pitas. Then loaded with handfuls of lettuce and tomatoes. And tiny spoonful of cheese. All for 36 dollars!!!! Defiantly will not stay in business with these issues. It’s too bad cause pitas are great!
Atmosphere: 2
Food: 2
Service: 1
Cole Rosener
Almost fell asleep waiting for my pita. Never coming here again. Rude
Atmosphere: 1
Food: 2
Service: 1
Marc Anthony
Went into the store this afternoon and we ordered two small pitas- chicken and Buffalo chicken and one soft drink. The prices the order taker charged were 11:49 for the chicken and 9.99 for the Buffalo. They both should have been 9.99. When we brought this to the girl's attention she tried to say it was because the taxes are added into the price. But the taxes are shown separately and the Buffalo pita price was correctly printed on the receipt as 9.99. She insisted that the prices charged were correct, although the look on her face clearly showed that she knew it was wrong. Instead of taking accountability she chose to argue about it.Anyways, she should know better and more importantly she should know to never argue with customers. This is the first rule in customer service. I guess I would have to find another spot to satisfy my hunger next time.
Kennedy
Awful customer service tonight. Went in around dinner time and the girl working was so rude to us. When we were ordering, she seemed annoyed and rolled her eyes at us the entire time. Super uncomfortable interaction to say the least, definitely not the way to make people wanna come back again.
Kenzie Landriault
The employees at this location are extremely rude! I have been here multiple times and the customer service is awful! Both of the ladies who were working rolled their eyes at me and continued to sigh after I was being nothing but polite. I understand having a bad day but it seems every time I go into this location these two employees are nothing but unhappy to serve you. I literally walked in and the one girl rolled her eyes and said “what are you getting”? I don’t appreciate this and I can see from other reviews some other customers feel the same way!
employee was rude, rolled her eyes at me, gave me no time to look at the menu. She said what can I get for you when I walked in, but I couldn't hear her, so I said pardon, and then she said do you want to order or not. When I asked what sizes there were she sighed, and rolled her eyes, I asked what type of meat do you have and she wouldn't tell me, when I was at the topping station I was trying to decide what I wanted on it, and she rolled her eyes again at me and looked at her watch. Food wasn't that good either, tasted like something a child could make for me, maybe they could even do it better.
Atmosphere: 1
Food: 1
Service: 1
Macey-Leigh Pelley
Worst pita pit to attend. Go to the four corner one. Went for dinner once and the employees were constantly bickering at each other, not a single smile, or any kind of customer service. Didn't let me add my toppings of choice. Brutal never again.
Debra Dawe
I waited for 40 minutes to finally request a refund. There was 1 person in line ahead of me and 1 person being served in which her Pita chicken was burnt and he had to start again. They had no steak available he advised. The clerk was alone, expressed that he didn't know how to work the cash, he said he was a cook, not a cashier, and wasn't familiar with the different kinds of products. Charged me the wrong price and was frustrated when I asked him to fix it. Finally took my order and when he started to grill, fumbling, looking at a chart on the wall, and had the incorrect items grilling. I had been there for 1/2 hr at this point and I asked for a refund. He said he didn't know how to process a refund and rudely advised me that I would have to wait until he served everyone else or come back tomorrow for a refund. I said I would wait. He punched at the cash for a few minutes when I suggested he call someone to figure it out. He finally called someone and processed my refund. In the process of all this, two separate skip the dishes delivery people came in and he advised both of them he didn't get their orders. I'm a regular customer and will never set foot in your establishment on lasalle blvd in sudbury again. I was in there for 40 minutes and left with no dinner. Unacceptable service. Was 3:30 pm on Jan 10, 2024. He should not be working here if you want to keep your customers.
Atmosphere: 1
Food: 1
Service: 1
Mackenzie Irvine
The lady that served us was EXTREMELY rude. Not only was short and snippy but also had lots of attitude towards us. Myself and my significant other went to order and she was very hostile. Was rude when it came to not only talking our order but also at the topping station. Eyes being rolled while we were talking, and giving a rude tone. This employee should be fired. Everytime she serves us, she is very rude. I was not impressed at all. I understand having a bad day but taking it out on the customers is not good customer service.This was on Nov 27th around 1:30-2:00pm. Not sure who she is but unacceptable.
Atmosphere: 1
Food: 3
Service: 1
Brennan Peters
Like to recognize Josée for being an excellent worker at the Pita Pit franchise, every time I walk in there and she’s working im always given a warm smile. Love you lots Josée keep up the amazing work. ❤️
Bad customer service everytime, long wait times and half the time don't give you what you paid for. Go to any other location in Sudbury beside this one.
Atmosphere: 1
Food: 2
Service: 1
The girls working today were so rude. They were rolling eyes and mocking me for something. Food was average and service the worst.
Food: 3
Service: 1
Pita pit is great but the service at this particular location is absolutely terrible. The two girls working just now didn’t even look up to greet us when we walked in and said hi. They would just not respond when we asked them things and seemed so inconvenienced by us being there. Been here multiple times and the service is always awful. Owners/Management really need to work on training staff on customer service.
Atmosphere: 1
Food: 4
Service: 1
Terrible customer service, felt like she was annoyed of a customer walking in.
Hi! We are visiting in Sudbury and we got our supper at Pita Pit on Lasalle. Every thing was AWESOME! Love the veggie options. HEART! / jan
Atmosphere: 5
Food: 5
Service: 5
Just Went to pita pit for lunch and ordered 2 large chicken Caesar’s. a little thrown off by the lady’s tone and unhappiness. It’s like she was annoyed I ordered lunch. Besides the whole experience being rush rush rush I was pretty disappointed when she put 46 little strips of chicken and just broke them all
Up for both large pitas. I understand it goes by weight but there was no more than 2-3 ounces combined for both pitas. Then loaded with handfuls of lettuce and tomatoes. And tiny spoonful of cheese. All for 36 dollars!!!! Defiantly will not stay in business with these issues. It’s too bad cause pitas are great!
Atmosphere: 2
Food: 2
Service: 1
Almost fell asleep waiting for my pita. Never coming here again. Rude
Atmosphere: 1
Food: 2
Service: 1
Went into the store this afternoon and we ordered two small pitas- chicken and Buffalo chicken and one soft drink. The prices the order taker charged were 11:49 for the chicken and 9.99 for the Buffalo. They both should have been 9.99. When we brought this to the girl's attention she tried to say it was because the taxes are added into the price. But the taxes are shown separately and the Buffalo pita price was correctly printed on the receipt as 9.99. She insisted that the prices charged were correct, although the look on her face clearly showed that she knew it was wrong. Instead of taking accountability she chose to argue about it.Anyways, she should know better and more importantly she should know to never argue with customers. This is the first rule in customer service. I guess I would have to find another spot to satisfy my hunger next time.
Awful customer service tonight. Went in around dinner time and the girl working was so rude to us. When we were ordering, she seemed annoyed and rolled her eyes at us the entire time. Super uncomfortable interaction to say the least, definitely not the way to make people wanna come back again.
The employees at this location are extremely rude! I have been here multiple times and the customer service is awful! Both of the ladies who were working rolled their eyes at me and continued to sigh after I was being nothing but polite. I understand having a bad day but it seems every time I go into this location these two employees are nothing but unhappy to serve you. I literally walked in and the one girl rolled her eyes and said “what are you getting”? I don’t appreciate this and I can see from other reviews some other customers feel the same way!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
employee was rude, rolled her eyes at me, gave me no time to look at the menu. She said what can I get for you when I walked in, but I couldn't hear her, so I said pardon, and then she said do you want to order or not. When I asked what sizes there were she sighed, and rolled her eyes, I asked what type of meat do you have and she wouldn't tell me, when I was at the topping station I was trying to decide what I wanted on it, and she rolled her eyes again at me and looked at her watch. Food wasn't that good either, tasted like something a child could make for me, maybe they could even do it better.
Atmosphere: 1
Food: 1
Service: 1
Worst pita pit to attend. Go to the four corner one. Went for dinner once and the employees were constantly bickering at each other, not a single smile, or any kind of customer service. Didn't let me add my toppings of choice. Brutal never again.
I waited for 40 minutes to finally request a refund. There was 1 person in line ahead of me and 1 person being served in which her Pita chicken was burnt and he had to start again. They had no steak available he advised. The clerk was alone, expressed that he didn't know how to work the cash, he said he was a cook, not a cashier, and wasn't familiar with the different kinds of products. Charged me the wrong price and was frustrated when I asked him to fix it. Finally took my order and when he started to grill, fumbling, looking at a chart on the wall, and had the incorrect items grilling. I had been there for 1/2 hr at this point and I asked for a refund. He said he didn't know how to process a refund and rudely advised me that I would have to wait until he served everyone else or come back tomorrow for a refund. I said I would wait. He punched at the cash for a few minutes when I suggested he call someone to figure it out. He finally called someone and processed my refund. In the process of all this, two separate skip the dishes delivery people came in and he advised both of them he didn't get their orders. I'm a regular customer and will never set foot in your establishment on lasalle blvd in sudbury again. I was in there for 40 minutes and left with no dinner. Unacceptable service. Was 3:30 pm on Jan 10, 2024. He should not be working here if you want to keep your customers.
Atmosphere: 1
Food: 1
Service: 1
The lady that served us was EXTREMELY rude. Not only was short and snippy but also had lots of attitude towards us. Myself and my significant other went to order and she was very hostile. Was rude when it came to not only talking our order but also at the topping station. Eyes being rolled while we were talking, and giving a rude tone. This employee should be fired. Everytime she serves us, she is very rude. I was not impressed at all. I understand having a bad day but taking it out on the customers is not good customer service.This was on Nov 27th around 1:30-2:00pm. Not sure who she is but unacceptable.
Atmosphere: 1
Food: 3
Service: 1
Like to recognize Josée for being an excellent worker at the Pita Pit franchise, every time I walk in there and she’s working im always given a warm smile. Love you lots Josée keep up the amazing work. ❤️
Atmosphere: 5
Food: 5
Service: 5
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