I order my food from the Subway on Kathleen at least 3 times a week. Usually I never have an issue. For the last month in a half to 2 months I have had several issues. I order Canadian club on white with white cheese double or triple toasted with green peppers a little bit of lettuce and hot peppers. Lately the service is rude, will not toast my sub the way I want it, give the person I send to pick it up a hard time and the sub is not what I want or ordered. Tonight (November 13, 2024) i sent a friend to order and pick up my food. The service lady was rude, kept forgetting what my frie d said, said she toasted my sub 3 tines when I know it was only toasted once and for some unknown reason added mayonnaise. I do not eat mayonnaise on anything I order. So my friend went back down to return the sub and have it remade. The worker refused to take it back, had another worker (who wasnt present the first time my friend went ) lie and say he asked for mayonnaise, also asked the girl if she had toasted the sub 3 times which again ( wasn't even present the first time my friend went) had her lie and say she saw her toast it three times. My friend asked to speak with the manager and/or the owner and they refused to give him a way of contacting anyone. Finally they made me a new sub. Really though to have to go through all of that to have a sub is it really worth it when there are so many i⁸other restaurants available with service ppl who are professional a d actually care if the customer is happy when they walk away. It makes me very sad that subway on Kathleen. Is allowing this type of service continue to disrespect their loyal customers and9 tarnish their reputation. We'll it was good while jt lasted. So disappointed.
Atmosphere: 1
Food: 1
Service: 1
Cody Park
Just don't
Jordan Lantz
Me and my friend stopped by around 715 pm and the lady doing our sandwiches was super rude right from the start avoid this location
Atmosphere: 1
Food: 1
Service: 1
SR
cut my bread super unevenly, to the point there were holes on the bottom layer and then gave me a hard time when i asked them for new bread
Emma Poljanski
Did let me order 15 minutes before closing because it was “already closed” as there was one person in front of me getting a sub
Amanda Sansoucy
Staff very rude.....roll eyes at you with a lots of attitude and disrespect. Will be avoiding this location. To bad because the owner is a nice guy!
Atmosphere: 1
Food: 1
Service: 1
Eric Lacelle
It's a Subway. In a sketchy part of town though.
Atmosphere: 3
Food: 4
Service: 3
Angel Savoie
This location just hired a bunch of rude non bilingual staff barely understand any English but also refuse to serve people who don't understand what they are saying...not sure where we're going with this..
JAI PAWAN CHANDH
Ordered a new item, tandoori mozerella, and tasted average not good, service was average and no proper communication, and not offering a plastic cup for drinking water, and insisting to buy a fountain cup to drink water
Atmosphere: 1
Food: 1
Service: 1
Jesse F
The worker was smug customers kept having to repeat themselves because she wasn't listening or doesn't understand English well. We went over my bread choice 4 times, had to tell her twice what kind of bread, 3 or 4 times what kind of subs. More repetition for veggies and toasting too. Not to mention the food is overpriced and pretty bland.
First time going to subway in years and I will not be back. Hire better workers
Ordered a new item, tandoori mozerella, and tasted average not good, service was average and no proper communication, and not offering a plastic cup for drinking water, and insisting to buy a fountain cup to drink water
Atmosphere: 1
Food: 1
Service: 1
Tim Paquin
Great counter help.
Atmosphere: 4
Food: 5
Service: 5
Jasmine Domingue
Told me to order online. Would not take order over the phone. Guess they don't want my business rude
I order my food from the Subway on Kathleen at least 3 times a week. Usually I never have an issue. For the last month in a half to 2 months I have had several issues. I order Canadian club on white with white cheese double or triple toasted with green peppers a little bit of lettuce and hot peppers. Lately the service is rude, will not toast my sub the way I want it, give the person I send to pick it up a hard time and the sub is not what I want or ordered. Tonight (November 13, 2024) i sent a friend to order and pick up my food. The service lady was rude, kept forgetting what my frie d said, said she toasted my sub 3 tines when I know it was only toasted once and for some unknown reason added mayonnaise. I do not eat mayonnaise on anything I order. So my friend went back down to return the sub and have it remade. The worker refused to take it back, had another worker (who wasnt present the first time my friend went ) lie and say he asked for mayonnaise, also asked the girl if she had toasted the sub 3 times which again ( wasn't even present the first time my friend went) had her lie and say she saw her toast it three times. My friend asked to speak with the manager and/or the owner and they refused to give him a way of contacting anyone. Finally they made me a new sub. Really though to have to go through all of that to have a sub is it really worth it when there are so many i⁸other restaurants available with service ppl who are professional a d actually care if the customer is happy when they walk away. It makes me very sad that subway on Kathleen. Is allowing this type of service continue to disrespect their loyal customers and9 tarnish their reputation. We'll it was good while jt lasted. So disappointed.
Atmosphere: 1
Food: 1
Service: 1
Just don't
Me and my friend stopped by around 715 pm and the lady doing our sandwiches was super rude right from the start avoid this location
Atmosphere: 1
Food: 1
Service: 1
cut my bread super unevenly, to the point there were holes on the bottom layer and then gave me a hard time when i asked them for new bread
Did let me order 15 minutes before closing because it was “already closed” as there was one person in front of me getting a sub
Staff very rude.....roll eyes at you with a
lots of attitude and disrespect. Will be avoiding this location. To bad because the owner is a nice guy!
Atmosphere: 1
Food: 1
Service: 1
It's a Subway. In a sketchy part of town though.
Atmosphere: 3
Food: 4
Service: 3
This location just hired a bunch of rude non bilingual staff barely understand any English but also refuse to serve people who don't understand what they are saying...not sure where we're going with this..
Ordered a new item, tandoori mozerella, and tasted average not good, service was average and no proper communication, and not offering a plastic cup for drinking water, and insisting to buy a fountain cup to drink water
Atmosphere: 1
Food: 1
Service: 1
The worker was smug customers kept having to repeat themselves because she wasn't listening or doesn't understand English well. We went over my bread choice 4 times, had to tell her twice what kind of bread, 3 or 4 times what kind of subs. More repetition for veggies and toasting too. Not to mention the food is overpriced and pretty bland.
First time going to subway in years and I will not be back. Hire better workers
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Ordered a new item, tandoori mozerella, and tasted average not good, service was average and no proper communication, and not offering a plastic cup for drinking water, and insisting to buy a fountain cup to drink water
Atmosphere: 1
Food: 1
Service: 1
Great counter help.
Atmosphere: 4
Food: 5
Service: 5
Told me to order online. Would not take order over the phone. Guess they don't want my business rude
Atmosphere: 1
Food: 1
Service: 1
Stale bread, minimal toppings, missing items.
Food: 3
Service: 3
Recommended dishes: Cookies
Chop salads are supposed to be chopped!
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