Bad service. Slow. Unprofessional. Took 25 mins for her to give us water
Food: 1
Service: 1
Richard Vinluan
We went there to have an all you can eat dinner but unfortunately the resto needs a lot of catching up as an AYCE. It's a good option to have in a resto but if you cannot really meet that demand to offer it, better to get it off the table otherwise, you will just have another unsatisfied customer. The price for the AYCE is already expensive, so customers will have higher expectations, they'll demand for the service that they have paid for.
Staff are friendly. They did their best to provide service but fails to deliver a satisfactory service because they have more non AYCE customers and we are left waiting for our orders most of the time.
Atmosphere: 2
Food: 2
Service: 3
Ashley Flannery
I want to express my disappointment regarding my recent experience at your establishment. Over the past year, I have been a loyal customer, frequently recommending your services to friends and clients. Unfortunately, a recent incident has left me feeling frustrated and undervalued.
After noticing a double service charge on my account, I was advised to come in person to address the issue and receive a refund. I traveled 25 minutes with a friend, who also experienced a double charge from a different bank, to present our cases to the staff. However, despite our efforts, we were met with resistance and were unable to receive the promised refund.
When I asked to speak with a manager, I was put in contact with Frank. Unfortunately, his defensive demeanor and raised voice during our conversation were unprofessional and left me feeling disrespected. I believe that as a customer who has consistently supported your business, I deserved a more courteous and understanding response.
This experience has been incredibly disappointing, and I feel that my loyalty has not been acknowledged. I hope that future interactions with customers can be handled with more professionalism and respect.
Atmosphere: 1
Food: 3
Service: 1
Mary Anne
The owner is so unprofessional. We got charged on Monday when we came in. And today another charge. He told us bring our card in to get a refund. To only get talked to on the phone and yell at us. He wasted our time. Our money. Worst service from the servers. Terrible owner. Shame on you frank. I will tell EVERYONE to never come here and support your business as I am a business owner as well
Butterfly Socials
Very picky about our sushi, coming from mainly dining at sushi spots in the GTA and this restaurant ticks all the boxes, particularly with the food. Our favourites were, the scallop and tuna sashimi, white tune nigiri, and salmon poke bowl were excellent. Our sons favourite was the Ninja roll. The server made sure everything was to our satisfaction and we'd highly recommend Salt Sushi!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spring Rolls, Golden Dragon, Dragon, Ninja, Firecracker, Sushi, Poke Bowls
Vaughn Kalyn
Amazing food great service!! Thank you
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spring Rolls, Crispy Crunch, Sushi
lalalawda
My sister and I had all you can eat sushi at Salt Sushi. Our waiter was Frank and he gave phenomenal service. He went above and beyond and was so kind to us. The food itself was amazing, props to the chef. Everything we ate was delicious and an absolute 10/10. We came on a Tuesday and the price for the all you can eat sushi was very reasonable and lower when compared to other sushi places. We will definitely be back!! Highly recommend.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Golden Dragon, Shrimp Tempura, Firecracker, Sushi, Miso Soup
Michelle Griffiths
Awesome place!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Miso Soup
Henri Hinch
Good service, good food
Atmosphere: 5
Food: 5
Service: 5
Preet
I’ve been wanting to try Salt Sushi for the longest time, and I finally got the chance—but unfortunately, the experience was quite underwhelming. The menu itself was impressive, with plenty of options, but the food didn’t quite live up to expectations.
We ordered some sashimi, but it seemed freezer-burnt, with noticeable discoloration. Some of the rolls also had a very strong fishy taste, which was off-putting. Another surprise was the desserts, I had no idea they were served as rolls, which made them feel much heavier than expected.
That being said, there were a couple of standout items. The crab Rangoons and shrimp tempura were both delicious and well-prepared. I really enjoyed those, but overall, I was hoping for a much better experience.
Came here for the first time last night. Everything was so fresh! The server was attentive and polite :) looking forward to my next visit!
Atmosphere: 5
Food: 5
Service: 5
Michael Tampoya
Sooo many delicious options I haven't seen anywhere else. Gotta try the Vampire Roll if you like Garlic. And the chicken and waffles roll is weird but great! The Tokyo Mule is tasty twist on the classic Moscow Mule!
Food, service, and atmosphere exceeded our expectations. They looked pretty full, but they seated us immediately. Food was fresh, no long waiting, and such friendly service from the staff and owners. So hard to pick a favourite dish from our dinner, but Ninja is high up there. We'll be back & highly recommend to anyone *thinking* about it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spring Rolls, Ninja, Sushi, Salmon Roll
Matt Steeves
From the variety of rolls and appetizers to the quality of rice, this might just be the best sushi I've had! This place has great vibes as well, it feels way more personal than the bigger restaurants where it feels like you're a number. Will definitely be coming back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Golden Dragon, Crispy Crunch, Shrimp Tempura, Firecracker, Sushi
Karen Fletcher
What a great restaurant. Sushi was amazing and the atmosphere is fantastic. Love this place!
Bad service. Slow. Unprofessional. Took 25 mins for her to give us water
Food: 1
Service: 1
We went there to have an all you can eat dinner but unfortunately the resto needs a lot of catching up as an AYCE. It's a good option to have in a resto but if you cannot really meet that demand to offer it, better to get it off the table otherwise, you will just have another unsatisfied customer. The price for the AYCE is already expensive, so customers will have higher expectations, they'll demand for the service that they have paid for.
Staff are friendly. They did their best to provide service but fails to deliver a satisfactory service because they have more non AYCE customers and we are left waiting for our orders most of the time.
Atmosphere: 2
Food: 2
Service: 3
I want to express my disappointment regarding my recent experience at your establishment. Over the past year, I have been a loyal customer, frequently recommending your services to friends and clients. Unfortunately, a recent incident has left me feeling frustrated and undervalued.
After noticing a double service charge on my account, I was advised to come in person to address the issue and receive a refund. I traveled 25 minutes with a friend, who also experienced a double charge from a different bank, to present our cases to the staff. However, despite our efforts, we were met with resistance and were unable to receive the promised refund.
When I asked to speak with a manager, I was put in contact with Frank. Unfortunately, his defensive demeanor and raised voice during our conversation were unprofessional and left me feeling disrespected. I believe that as a customer who has consistently supported your business, I deserved a more courteous and understanding response.
This experience has been incredibly disappointing, and I feel that my loyalty has not been acknowledged. I hope that future interactions with customers can be handled with more professionalism and respect.
Atmosphere: 1
Food: 3
Service: 1
The owner is so unprofessional. We got charged on Monday when we came in. And today another charge. He told us bring our card in to get a refund. To only get talked to on the phone and yell at us. He wasted our time. Our money.
Worst service from the servers. Terrible owner. Shame on you frank. I will tell EVERYONE to never come here and support your business as I am a business owner as well
Very picky about our sushi, coming from mainly dining at sushi spots in the GTA and this restaurant ticks all the boxes, particularly with the food.
Our favourites were, the scallop and tuna sashimi, white tune nigiri, and salmon poke bowl were excellent. Our sons favourite was the Ninja roll.
The server made sure everything was to our satisfaction and we'd highly recommend Salt Sushi!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spring Rolls, Golden Dragon, Dragon, Ninja, Firecracker, Sushi, Poke Bowls
Amazing food great service!! Thank you
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spring Rolls, Crispy Crunch, Sushi
My sister and I had all you can eat sushi at Salt Sushi. Our waiter was Frank and he gave phenomenal service. He went above and beyond and was so kind to us. The food itself was amazing, props to the chef. Everything we ate was delicious and an absolute 10/10. We came on a Tuesday and the price for the all you can eat sushi was very reasonable and lower when compared to other sushi places. We will definitely be back!! Highly recommend.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Golden Dragon, Shrimp Tempura, Firecracker, Sushi, Miso Soup
Awesome place!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Miso Soup
Good service, good food
Atmosphere: 5
Food: 5
Service: 5
I’ve been wanting to try Salt Sushi for the longest time, and I finally got the chance—but unfortunately, the experience was quite underwhelming. The menu itself was impressive, with plenty of options, but the food didn’t quite live up to expectations.
We ordered some sashimi, but it seemed freezer-burnt, with noticeable discoloration. Some of the rolls also had a very strong fishy taste, which was off-putting. Another surprise was the desserts, I had no idea they were served as rolls, which made them feel much heavier than expected.
That being said, there were a couple of standout items. The crab Rangoons and shrimp tempura were both delicious and well-prepared. I really enjoyed those, but overall, I was hoping for a much better experience.
Atmosphere: 4
Food: 2
Service: 4
Restaurantji Recommends
Came here for the first time last night. Everything was so fresh! The server was attentive and polite :) looking forward to my next visit!
Atmosphere: 5
Food: 5
Service: 5
Sooo many delicious options I haven't seen anywhere else. Gotta try the Vampire Roll if you like Garlic. And the chicken and waffles roll is weird but great! The Tokyo Mule is tasty twist on the classic Moscow Mule!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dragon, Shrimp Tempura, Vampire, Sushi, Poke Bowls
Food, service, and atmosphere exceeded our expectations.
They looked pretty full, but they seated us immediately. Food was fresh, no long waiting, and such friendly service from the staff and owners.
So hard to pick a favourite dish from our dinner, but Ninja is high up there.
We'll be back & highly recommend to anyone *thinking* about it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spring Rolls, Ninja, Sushi, Salmon Roll
From the variety of rolls and appetizers to the quality of rice, this might just be the best sushi I've had! This place has great vibes as well, it feels way more personal than the bigger restaurants where it feels like you're a number. Will definitely be coming back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Golden Dragon, Crispy Crunch, Shrimp Tempura, Firecracker, Sushi
What a great restaurant. Sushi was amazing and the atmosphere is fantastic. Love this place!
Atmosphere: 5
Food: 5
Service: 5
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