Generally I never had an issue at this location, with the exception of one. Was not particularly fond of finding chewed gum in my coffee as I'm sure any normal rational person would be. I did address the issue with the manager who was very professional and informed the owner who has yet to contact me. Thus the reason I am leaving a review. Aside from this, great service from the manager and employees.
Atmosphere: 5
Food: 5
Service: 5
Karen
This location is my go to every morning. The coffee is always so fresh and the staff are awesome
Atmosphere: 5
Food: 5
Service: 5
LeeAnn McKenzie
I had an issue today at Tim Hortons. I called about it. I’m making this review to acknowledge the manager on duty today. She handled herself very professionally and she is genuinely kind. Seem to really care about the issue and solved it quickly. I normally never have issues at this location. It’s good to know that they have a manager who cares.
Food: 2
Service: 5
Pranav Saini
Never make my coffee correctly. Zero service.
Atmosphere: 1
Food: 1
Service: 1
Zahari Sahatchiev
Worst customer service in niagara region
Michael Jackson
Wow really lazy u kmo they're when they lock the lobby doors over 10 minutes before they close in the inside but drive through cN do 24/7 tho
Jordan prowten
was awful purposely didnt make my coffee right for asking to be served after the cashier had a 10 minute conversation with her friend about her new nails whilst i waited behind her friend who ordered a drink and was served and just chatted forever and i had to speak up to get served. would never go back .
Leah M
Quick and easy. Also got our order correct even though there were modifications.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Sandwiches
David Svoboda
Great coffee.
Atmosphere: 4
Food: 5
Service: 3
Febin Baby
Very rude employee. They said they will take cash only. And i asked if this 1500 timpoints covers my coffe and sandwich. An employee from back i not even talking came and said it doent mean its free in a rude way. I dont need anything for free. Is it my fault they cant provide debit services. For just asking a doubt doesnt mean i want the coffee for free or anything. This happened now at thorold tim nov 12, 5.50Am
Ordered coffee, drove to my destination, they didn't mke my 2 coffees right. Ordered 2- TT gave 1 sugar 3 cream in both. It's like Russian Roulette ordering coffee lol Sometimes they make it right, sometimes they don't.
Service: 2
William Chukwu
Today is 30th August 2024. It is 10am currently and i purchased an iced coffee (extra cream and cane sugar (sweet tooth) ) and i just wanted to say thank you to whoever made this. It is the best tasting ice coffee I've had in my life!
D Kirk
Placed a mobile order that I had pre-entered as I was arriving as I didn’t know if we would have time to stop before our appointment as there is frequently a line extending to the street at this location.
They brought up my order at the speaker. Great. I get to the window and the window was open and the crew were VERY loudly talking crap about how I ordered mobile and I should have ordered it way ahead and customers shouldn’t be allowed to order mobile for drive thru. (Unsure how mobile order vs me telling you my order at the speaker is literally any different???) Horrendous. If you’re going to talk crap about a customer a) make sure the drive thru window is closed and b) use inside voices 🤷🏻♀️
All that and my coffee tasted like garbage. Thanks Tim’s! Can’t wait for McDonalds to come to Thorold.
Atmosphere: 1
Food: 3
Service: 1
Bennet W
Great location but, poor customer service. Waited in the drive thru line to order a croissant and a hash brown.
The person I spoke with on the speaker was fine. I pulled up to the window and informed me they had neither available. Why was this not communicated prior.
No apology or explanation. They didn’t even bother asking if I wanted something else as a substitute.
Disappointing experience.
Atmosphere: 3
Food: 1
Service: 1
Afsara Adiba
Poor customer service. The staff member was rude during my mobile order pickup, and this has happened multiple times.
Generally I never had an issue at this location, with the exception of one. Was not particularly fond of finding chewed gum in my coffee as I'm sure any normal rational person would be. I did address the issue with the manager who was very professional and informed the owner who has yet to contact me. Thus the reason I am leaving a review. Aside from this, great service from the manager and employees.
Atmosphere: 5
Food: 5
Service: 5
This location is my go to every morning. The coffee is always so fresh and the staff are awesome
Atmosphere: 5
Food: 5
Service: 5
I had an issue today at Tim Hortons. I called about it. I’m making this review to acknowledge the manager on duty today. She handled herself very professionally and she is genuinely kind. Seem to really care about the issue and solved it quickly. I normally never have issues at this location. It’s good to know that they have a manager who cares.
Food: 2
Service: 5
Never make my coffee correctly. Zero service.
Atmosphere: 1
Food: 1
Service: 1
Worst customer service in niagara region
Wow really lazy u kmo they're when they lock the lobby doors over 10 minutes before they close in the inside but drive through cN do 24/7 tho
was awful purposely didnt make my coffee right for asking to be served after the cashier had a 10 minute conversation with her friend about her new nails whilst i waited behind her friend who ordered a drink and was served and just chatted forever and i had to speak up to get served. would never go back .
Quick and easy. Also got our order correct even though there were modifications.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Sandwiches
Great coffee.
Atmosphere: 4
Food: 5
Service: 3
Very rude employee. They said they will take cash only. And i asked if this 1500 timpoints covers my coffe and sandwich. An employee from back i not even talking came and said it doent mean its free in a rude way. I dont need anything for free. Is it my fault they cant provide debit services. For just asking a doubt doesnt mean i want the coffee for free or anything. This happened now at thorold tim nov 12, 5.50Am
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Ordered coffee, drove to my destination, they didn't mke my 2 coffees right. Ordered 2- TT gave 1 sugar 3 cream in both. It's like Russian Roulette ordering coffee lol Sometimes they make it right, sometimes they don't.
Service: 2
Today is 30th August 2024. It is 10am currently and i purchased an iced coffee (extra cream and cane sugar (sweet tooth) ) and i just wanted to say thank you to whoever made this. It is the best tasting ice coffee I've had in my life!
Placed a mobile order that I had pre-entered as I was arriving as I didn’t know if we would have time to stop before our appointment as there is frequently a line extending to the street at this location.
They brought up my order at the speaker. Great. I get to the window and the window was open and the crew were VERY loudly talking crap about how I ordered mobile and I should have ordered it way ahead and customers shouldn’t be allowed to order mobile for drive thru. (Unsure how mobile order vs me telling you my order at the speaker is literally any different???) Horrendous. If you’re going to talk crap about a customer a) make sure the drive thru window is closed and b) use inside voices 🤷🏻♀️
All that and my coffee tasted like garbage. Thanks Tim’s! Can’t wait for McDonalds to come to Thorold.
Atmosphere: 1
Food: 3
Service: 1
Great location but, poor customer service. Waited in the drive thru line to order a croissant and a hash brown.
The person I spoke with on the speaker was fine. I pulled up to the window and informed me they had neither available. Why was this not communicated prior.
No apology or explanation. They didn’t even bother asking if I wanted something else as a substitute.
Disappointing experience.
Atmosphere: 3
Food: 1
Service: 1
Poor customer service. The staff member was rude during my mobile order pickup, and this has happened multiple times.
Atmosphere: 1
Food: 4
Service: 1
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