I ordered a white hot chocolate with a chai tea bag but it wasn’t hot just room temperature. Also the drink was watery instead of creamy and frothy like it should be. This has happened twice now.
Atmosphere: 2
Food: 1
Service: 2
faiza rustam
So today on Friday sept 12. My husband and I went using the DT. My husband is sick, so we decided to through DT. First the lady on speaker was rude as I am sure she was having a hard time hearing and so I jumped in and spoke louder but the person still got it wrong. My husband jumped in to clarify again but some wise lady jumped in and rudely said “if you do want to order anything do speak up or you can also drive up the window. Given the rude way we were treated, my husband said to them that there is what you say but more importantly it is the way you say it. When I told you I was unwell, you could have politely asked me to come to the window. My wife then repeated the order, we waited for the food and yet a third person came to the window and flung some one else’s food at us and literally closed the window. Then when we waved and the person returned, yet another employee before taking another order ended up saying “if you are sick, you should come inside to order. When I asked the person at the window to repeat what the lady had said, they of-course backed out. Then they had the nerves to say do you want the order or not to which I asked her to return the money as I did not want the food. This is not the first time I have been served badly at this particular outlet. Today, I can clearly say that it is not an individual or two who is erring, it is the entire chain of command who need training or the ultimate loser in Tim Hortan. This is about the branch in Trenton , right next to Boston Pizza. I will walk up to Jeff, the manager to let him know about what happened so he can review the tapes if he pleases. These kind of employees do not even know that you don’t go inside the store to order when you are infected. And you don’t talk to customers without the basic training in customer service. There appears to be management that does not know what is going on.as if they know how rude their staff is, they would make fundamental changes or else be prepare to lose customers like myself!! Very disappointed especially when my husband was sick and all he wanted was soup.
Syed Rizvi (Danyal)
Friday night, rude and disrespectful employees who probably don’t have the knowledge of how to speak to a sick customer who’s only trying to get some soup. Very disappointing and won’t be helping to this location again. One star also because there was no option for zero starts
Atmosphere: 1
Food: 1
Service: 1
Tom Gagovski
Very personable staff and efficient.
Atmosphere: 5
Food: 5
Service: 5
Devin Ferguson
Great service !
Atmosphere: 5
Food: 5
Service: 5
Na I
McDonald's coffee is way better
Atmosphere: 5
Food: 3
Service: 4
Jesse Carr
Bought a bagel this morning, Expecting it to be mid because i don’t like getting my hopes up. Tell me why it’s the lowest of low. The edges burnt to a crisp and I got a teaspoon of cream cheese. I could make a bagel better with my eyes closed.
Atmosphere: 1
Food: 1
Service: 2
Brian
Starting to go downhill. Service not as good as it used to be
Matt Macdonald
Awful time, served burned chicken burned bread barely any sauce on my craveable no idea how the workers making that looked at the chicken and was like ya thats good... do better wouldn't remake unless i returned my biten sanwhich.. was gonna feed the burnt chicken to my dog opted for a refund never going back there awful
Atmosphere: 1
Food: 1
Service: 1
Eliza Yates
i am HIGHLY displeased with the services in this tim hortons. i came in and spent OVER $20 here and i ordered a STRAWBERRY FROZEN LEMONADE and they gave me a FROZEN WATERMELON QUENCHER. they then proceeded to gaslight me and my friend into thinking we were wrong. they gave us attitude and the grey hair, moody-manager was incredibly rude. it as well was INCREDIBLY slow! i am highly unpleased and will not return
Had a really strange experience at the drive-thru Sunday around 11:20 AM. I placed an order through the app and tried to let them know at the speaker, but they couldn’t hear me. I repeated myself louder, and they still said (pretty rudely), “I can’t hear you.” I ended up basically yelling into the speaker, and they still couldn’t understand me. When I got to the window, the staff looked at me like I had done something wrong. If your speaker system isn’t working properly, that’s not on the customer. Might be time for a repair and some basic customer service training.
Cheryl Martin
Visited this Tim Hortons and was greeted by Jeff who was very friendly and helpful. Food was great and area was clean. Only complaint is they need to make more coconut cream donuts being the only Tim Hortons in Trenton to offer them. They are always sold out. But today I scored the last one. Keep up the great service. Thank you Jeff for your kindness.
I ordered a white hot chocolate with a chai tea bag but it wasn’t hot just room temperature. Also the drink was watery instead of creamy and frothy like it should be. This has happened twice now.
Atmosphere: 2
Food: 1
Service: 2
So today on Friday sept 12. My husband and I went using the DT. My husband is sick, so we decided to through DT. First the lady on speaker was rude as I am sure she was having a hard time hearing and so I jumped in and spoke louder but the person still got it wrong. My husband jumped in to clarify again but some wise lady jumped in and rudely said “if you do want to order anything do speak up or you can also drive up the window. Given the rude way we were treated, my husband said to them that there is what you say but more importantly it is the way you say it. When I told you I was unwell, you could have politely asked me to come to the window. My wife then repeated the order, we waited for the food and yet a third person came to the window and flung some one else’s food at us and literally closed the window. Then when we waved and the person returned, yet another employee before taking another order ended up saying “if you are sick, you should come inside to order. When I asked the person at the window to repeat what the lady had said, they of-course backed out. Then they had the nerves to say do you want the order or not to which I asked her to return the money as I did not want the food. This is not the first time I have been served badly at this particular outlet. Today, I can clearly say that it is not an individual or two who is erring, it is the entire chain of command who need training or the ultimate loser in Tim Hortan. This is about the branch in Trenton , right next to Boston Pizza. I will walk up to Jeff, the manager to let him know about what happened so he can review the tapes if he pleases. These kind of employees do not even know that you don’t go inside the store to order when you are infected. And you don’t talk to customers without the basic training in customer service. There appears to be management that does not know what is going on.as if they know how rude their staff is, they would make fundamental changes or else be prepare to lose customers like myself!!
Very disappointed especially when my husband was sick and all he wanted was soup.
Friday night, rude and disrespectful employees who probably don’t have the knowledge of how to speak to a sick customer who’s only trying to get some soup. Very disappointing and won’t be helping to this location again. One star also because there was no option for zero starts
Atmosphere: 1
Food: 1
Service: 1
Very personable staff and efficient.
Atmosphere: 5
Food: 5
Service: 5
Great service !
Atmosphere: 5
Food: 5
Service: 5
McDonald's coffee is way better
Atmosphere: 5
Food: 3
Service: 4
Bought a bagel this morning, Expecting it to be mid because i don’t like getting my hopes up. Tell me why it’s the lowest of low. The edges burnt to a crisp and I got a teaspoon of cream cheese. I could make a bagel better with my eyes closed.
Atmosphere: 1
Food: 1
Service: 2
Starting to go downhill. Service not as good as it used to be
Awful time, served burned chicken burned bread barely any sauce on my craveable no idea how the workers making that looked at the chicken and was like ya thats good... do better wouldn't remake unless i returned my biten sanwhich.. was gonna feed the burnt chicken to my dog opted for a refund never going back there awful
Atmosphere: 1
Food: 1
Service: 1
i am HIGHLY displeased with the services in this tim hortons. i came in and spent OVER $20 here and i ordered a STRAWBERRY FROZEN LEMONADE and they gave me a FROZEN WATERMELON QUENCHER. they then proceeded to gaslight me and my friend into thinking we were wrong. they gave us attitude and the grey hair, moody-manager was incredibly rude. it as well was INCREDIBLY slow! i am highly unpleased and will not return
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Not 24/7 staff pretty rude about it too.
Luv this place.
Had a really strange experience at the drive-thru Sunday around 11:20 AM. I placed an order through the app and tried to let them know at the speaker, but they couldn’t hear me. I repeated myself louder, and they still said (pretty rudely), “I can’t hear you.” I ended up basically yelling into the speaker, and they still couldn’t understand me. When I got to the window, the staff looked at me like I had done something wrong. If your speaker system isn’t working properly, that’s not on the customer. Might be time for a repair and some basic customer service training.
Visited this Tim Hortons and was greeted by Jeff who was very friendly and helpful. Food was great and area was clean. Only complaint is they need to make more coconut cream donuts being the only Tim Hortons in Trenton to offer them. They are always sold out. But today I scored the last one. Keep up the great service. Thank you Jeff for your kindness.
Love it and there's no other like it
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