The red bean donuts and croquettes are really delicious, and I love that there are many kinds of salt bread. The Dubai chocolate cake and Basque cheesecake are also very tasty. The staff are friendly!
Atmosphere: 5
Food: 5
Service: 5
Hannah Hu
I bought cakes four times, and they were all delicious. Especially the Dubai Chocolate Cake, I bought it twice. But last week, I bought a mango cake, which was really bad. The mangoes were not fresh, and the cream had a poor texture.
Atmosphere: 3
Food: 2
Service: 4
Legarson G
The red bean donuts keep pulling me back — they’re just so delicious. The tiramisu and cakes, though, didn’t really taste like they were made properly. And the bingsu was a bit disappointing; in the photo it showed three layers of red beans, but in reality they only put them on top. On the bright side, I really enjoy Hatch coffee.
claud Lee
The staff were unfriendly. When making my iced Americano, they used leftover coffee grounds and even brushed them off with their fingers before pulling the shot. The coffee tasted burnt and nothing else. On top of that, it was over $5. The pastry was also very disappointing and lacked flavor.
Atmosphere: 1
Food: 1
Service: 1
aida jp
The food was not fresh at all, just reheated and still cold. When we politely asked for it to be warmed properly, the staff member responded rudely and insisted it was already warm. After we insisted, she reluctantly put it in the microwave. Definitely not going back.
Atmosphere: 1
Food: 1
Service: 1
Julia A
I just tried Gyu’s famous salted butter buns and they were delicious! I got there abit early and the lady working politely told me to come back in ten minutes and when i came back they were ready. I got them fresh out of the oven, and they were puffy, warm, and delicious. I also tried the crumble custard puff and that was also great, not too sweet but lots of custard. Definitely recommend warming up the buns at home if they get cold. Service and food was wonderful and I look forward to trying their other goodies.
Atmosphere: 5
Food: 5
Service: 5
J Baek
Ordered the injulmi shaved ice (인절미 팥빙수). The injulmi (인절미) rice cake was SO HARD and DRY. The shaved ice did not have any condensed milk and it tasted terrible (attached is the pic after we mixed it). When we voiced these concerns to the lady working there, her response was that they were aware of these issues however that there's nothing she could do about it..?? Not returning. Ever
Food: 1
Service: 1
H H
I ordered a matcha latte, but after just two or three sips, it was already gone. I’ve never finished a drink this fast at a café before. Did I order an espresso by mistake…?
About 3/4 of the cup was just ice. It felt like I paid for ice rather than a latte. Definitely not worth the price.
Atmosphere: 1
Food: 1
Service: 1
Eunice L
I was browsing. The lady behind the counter is so friendly! She was all smiles and greeted me too. They have an array of baked goods and drinks too. Next time i will definitely get something from here!
Atmosphere: 5
Food: 5
Service: 5
trinity moran
The drinks are very delicious and i love the bakery smell !
The strawberry cake here is incredible. I’ve never had a better tasting one in my life.
Atmosphere: 5
Food: 5
Service: 5
Mahta416
As a first-time customer, I was excited to try the sweets available at your store. Upon asking for a recommendation, I was advised by the store manager to purchase a specific sweet, which she assured me was delicious and sweet. However, after tasting it, I found that it had an unpleasant flavor and lacked any sweetness.
When I approached the manager to request an exchange for another sweet, I was met with an unexpectedly rude response. she informed me, in a disrespectful manner, that the taste of your sweets is similar to that of Chinese sweets and that no exchange would be made. Her exact words were, “Our taste is like that of the Korean, and we will never change it for you. Whatever you want to do, do it.”
I was deeply taken aback by her response and the lack of customer service. As a business, I believe it is crucial to value customer satisfaction and handle complaints with professionalism and courtesy. My experience has left me feeling disheartened and unwelcome at your store.
I request that you address this matter and take appropriate action to ensure such incidents do not recur. I also hope to receive a satisfactory resolution to my complaint, which might include an apology and a replacement or refund for the sweet I purchased.
Recommended dishes: Red Bean Bun
Fiona Au
we ordered a mango bingsoo and got a soft serve ice cream and it was so good!! i really liked both items as they just made my day so much better! :) the soft serve was creamy and soft while the bingsoo was super fruity and fresh, thank you guys!!
Atmosphere: 5
Food: 5
Service: 5
Bahar M
Great cakes & croquette. Nice customer service too. A little steep on prices but definitely will go back when in the area. Hope this little place lasts ?
Atmosphere: 5
Food: 5
Service: 5
Louie Wang
Love the Salt butter bread. Ice cream was just so so... The attitude of the waiter was average, but the bread was still very good.
The red bean donuts and croquettes are really delicious, and I love that there are many kinds of salt bread. The Dubai chocolate cake and Basque cheesecake are also very tasty. The staff are friendly!
Atmosphere: 5
Food: 5
Service: 5
I bought cakes four times, and they were all delicious. Especially the Dubai Chocolate Cake, I bought it twice. But last week, I bought a mango cake, which was really bad. The mangoes were not fresh, and the cream had a poor texture.
Atmosphere: 3
Food: 2
Service: 4
The red bean donuts keep pulling me back — they’re just so delicious. The tiramisu and cakes, though, didn’t really taste like they were made properly. And the bingsu was a bit disappointing; in the photo it showed three layers of red beans, but in reality they only put them on top. On the bright side, I really enjoy Hatch coffee.
The staff were unfriendly.
When making my iced Americano, they used leftover coffee grounds and even brushed them off with their fingers before pulling the shot.
The coffee tasted burnt and nothing else. On top of that, it was over $5.
The pastry was also very disappointing and lacked flavor.
Atmosphere: 1
Food: 1
Service: 1
The food was not fresh at all, just reheated and still cold. When we politely asked for it to be warmed properly, the staff member responded rudely and insisted it was already warm. After we insisted, she reluctantly put it in the microwave. Definitely not going back.
Atmosphere: 1
Food: 1
Service: 1
I just tried Gyu’s famous salted butter buns and they were delicious! I got there abit early and the lady working politely told me to come back in ten minutes and when i came back they were ready. I got them fresh out of the oven, and they were puffy, warm, and delicious. I also tried the crumble custard puff and that was also great, not too sweet but lots of custard. Definitely recommend warming up the buns at home if they get cold. Service and food was wonderful and I look forward to trying their other goodies.
Atmosphere: 5
Food: 5
Service: 5
Ordered the injulmi shaved ice (인절미 팥빙수). The injulmi (인절미) rice cake was SO HARD and DRY. The shaved ice did not have any condensed milk and it tasted terrible (attached is the pic after we mixed it). When we voiced these concerns to the lady working there, her response was that they were aware of these issues however that there's nothing she could do about it..?? Not returning. Ever
Food: 1
Service: 1
I ordered a matcha latte, but after just two or three sips, it was already gone. I’ve never finished a drink this fast at a café before. Did I order an espresso by mistake…?
About 3/4 of the cup was just ice. It felt like I paid for ice rather than a latte. Definitely not worth the price.
Atmosphere: 1
Food: 1
Service: 1
I was browsing. The lady behind the counter is so friendly! She was all smiles and greeted me too.
They have an array of baked goods and drinks too. Next time i will definitely get something from here!
Atmosphere: 5
Food: 5
Service: 5
The drinks are very delicious and i love the bakery smell !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dolce Latte
Restaurantji Recommends
The strawberry cake here is incredible. I’ve never had a better tasting one in my life.
Atmosphere: 5
Food: 5
Service: 5
As a first-time customer, I was excited to try the sweets available at your store. Upon asking for a recommendation, I was advised by the store manager to purchase a specific sweet, which she assured me was delicious and sweet. However, after tasting it, I found that it had an unpleasant flavor and lacked any sweetness.
When I approached the manager to request an exchange for another sweet, I was met with an unexpectedly rude response. she informed me, in a disrespectful manner, that the taste of your sweets is similar to that of Chinese sweets and that no exchange would be made. Her exact words were, “Our taste is like that of the Korean, and we will never change it for you. Whatever you want to do, do it.”
I was deeply taken aback by her response and the lack of customer service. As a business, I believe it is crucial to value customer satisfaction and handle complaints with professionalism and courtesy. My experience has left me feeling disheartened and unwelcome at your store.
I request that you address this matter and take appropriate action to ensure such incidents do not recur. I also hope to receive a satisfactory resolution to my complaint, which might include an apology and a replacement or refund for the sweet I purchased.
Recommended dishes: Red Bean Bun
we ordered a mango bingsoo and got a soft serve ice cream and it was so good!! i really liked both items as they just made my day so much better! :) the soft serve was creamy and soft while the bingsoo was super fruity and fresh, thank you guys!!
Atmosphere: 5
Food: 5
Service: 5
Great cakes & croquette. Nice customer service too. A little steep on prices but definitely will go back when in the area. Hope this little place lasts ?
Atmosphere: 5
Food: 5
Service: 5
Love the Salt butter bread.
Ice cream was just so so...
The attitude of the waiter was average, but the bread was still very good.
Atmosphere: 3
Food: 5
Service: 3
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