Tim Hortons
370, 378 Steeles Ave W Unit 1, Thornhill
(905) 881-0006
Recent Reviews
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Always enjoy my coffee here - warm, comforting and perfect to unwind. Thanks to the afternoon team!
Atmosphere: 4
Food: 4
Service: 5
I have always got best service from this location . Fresh food whenever i visited and also very welcoming staff
Atmosphere: 5
Food: 5
Service: 5
The staff is friendly especially nisarg, service is fast, and the food is fresh. It’s a great place for a quick breakfast or an afternoon coffee break
Atmosphere: 4
Food: 5
Service: 5
Fast, humble and clean service and fresh stuff
Atmosphere: 5
Food: 5
Service: 5
Several time I visit this store
Every time I got best service from Noureen she is best in her work
I like the way she take the orders she is so friendly and polite .
Atmosphere: 5
Food: 5
Service: 5
Afternoon team is best especially Noureen
She is best in her work
Atmosphere: 5
Food: 5
Service: 5
Afternoon shift is extremly friendly and speed of service is
really very good
Atmosphere: 5
Food: 5
Service: 5
Samridhi gave good customer service.
I will recommend my friends also.
Atmosphere: 5
Food: 5
Service: 5
Wow i liked this location. That young pretty girl named sam was so nice always smiling. I will surely come back.
Atmosphere: 5
Food: 5
Service: 5
Here very slow service always terrible go to McDonald's
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
No matter how many times I’ve visited this particular Tim Hortons, I kept hoping the attitude toward customers would change. Unfortunately, it hasn’t.
I genuinely wonder why, at this specific location, employees often don’t acknowledge customers who are standing and waiting 2–5 minutes just to place an order. They seem busy with their own tasks and pay no attention to the people waiting. Why is that? In other locations or coffee shops, customer service is clearly a priority.
Overall, I can say that the customer service here is poor and attention to detail is lacking. On a positive note, the atmosphere and the new renovation are visually pleasing.
Atmosphere: 5
Food: 3
Service: 1
everytime i order garlic bread from there. its so hard. doesnt feel like bread. need to do better
Atmosphere: 1
Food: 1
Service: 1
terrible experience, they are very rude and mess up orders.
Atmosphere: 1
Food: 1
Service: 1
Worst service available at this location, had to wait 35 minutes to get 1coffee and 1 ice cap, neither the manager nor the staff had an answer.
14 customers came after us got their order , and were served before us.
Never seen such lowsey and arrogant non apologizing staff.
Atmosphere: 1
Food: 1
Be cautious when scanning coupon offers.
One of the staff member used scannerthat do not accept/scan offers from the app.
If this happens, ask them to switch to the correct scanner in order to redeem your offer.
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