I've given KFC Wasaga Beach a few chances and this is the last one. About 30 minutes ago I went inside KFC and ordered a 3 piece meal with a side order. He specifically asked if I wanted to make it a combo and I said yes. He had no people skills. He hands me the bag and repeats what it is. I get home and not only was there no side order, but the chicken I received was very small and so dried out that the inside chicken crunched like skin. That waste of money was almost $16. I will be trying my luck with KFC Head Office on Monday morning. This is getting ridiculous!!
Atmosphere: 2
Food: 2
Service: 2
Cassandra Courchesne
Not quite sure how the place could be out of its signature side, especially being in one of the biggest tourist attractions… but failing that they did not seem concerned or empathetic at all! Very poor customer service. I get things happen… but to not have the customer service to handle it is even worse!
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Individual Macaroni Salad, Large Fries, Large Gravy, Go Bucket - Popcorn Chicken, Zinger Sandwich Combo, 3pc Chicken Combo, 6 Piece Bucket, 10 Piece Bucket, Popcorn Chicken Poutine
Karen K.
Warning, check your order before you leave. I did not my full order I paid for. What is a working phone number to call the store to complain? The number listed on site is not working.
Atmosphere: 3
Food: 3
Service: 2
Richard Gergely
Food is delicious…however the portion size of chicken has hit an all time low. Chicken breast was no larger than 3 nuggets, other pieces unrecognizable which part of the chicken it came from. For comparison, in Texas I ordered 6 pieces thinking it should be the same portion…nope, what I got was literally 2 full chickens…in Texas. In Wasaga…6 pieces hardly made up half a chicken’s worth of meat. Welcome to Canada.
Atmosphere: 5
Food: 5
Service: 5
Jay Schell
The worst - and called and said no problem advixe do not eat!! Change the oil!! It's gross. Never again!!
isadore palubiski
We went to KFC Wasaga Beach location on Monday Oct 7 for two sandwich combos We got our order cold and service was even worse We phoned to complain and were told the order was served the way they serve. We went back today to voice our dissatisfaction again. Again we were told I'm sorry this is how we serve our orders if not right you shouldn't order from here Today and future customers please be aware of where you eat and check your order before you pay and leave. Always ask for receipt They told us the only way they give receipts is asked for ?????
Atmosphere: 1
Food: 1
Service: 1
G S
Terrible experience….firstly I went there at 7:50pm and door sign open till 8pm but they locked door from inside before closing time and secondly food was not fresh at all. Definitely not recommended this wasaga beach location kfc. They need to change management or still will loose more customers
Atmosphere: 1
Food: 1
Service: 1
Traci M
I dined in and surprisingly my chicken was not hot and the gravy changed to a pepper gravy, I always love kfc gravy it’s totally different and my portion of fries was so small cost me over $20 for a meal and I left hungry!! I would not recommend this place. Very disappointed😕
Atmosphere: 5
Food: 1
Service: 5
Sai Teja Bijja
Original Recipe Chicken is very delicious. Staff are very friendly.
Only ordered Chicken sandwich that barely had any sauce on it and chicken was over cooked and just tasted way too dry. Cashiers aren't very welcoming just hold their POS out the window without even telling how much the total is and didnt even give me a receipt, could definitely tell there was no supervision at that time. Messaged customer support or whatever and still no answer back, been a week so far
Atmosphere: 1
Food: 1
Service: 1
Sibu Lester
Just now (6pm 20th July 2024) I took 4 burgers (including 3 famous chicken burgers) and the experience was extremely disappointing. It tastes as if it’s made many hours ago or a day. The patties in the burger was so hard and not at all fresh!! The most horrible KFC experience ever!!
Atmosphere: 2
Food: 1
Service: 2
Danny T
Excellent location. Great service and hot wings were fresh. Would return.
Atmosphere: 5
Food: 5
Service: 5
Jamjam 789
The worst costumer service I have ever seen. Can’t even do their job.
I've given KFC Wasaga Beach a few chances and this is the last one. About 30 minutes ago I went inside KFC and ordered a 3 piece meal with a side order. He specifically asked if I wanted to make it a combo and I said yes. He had no people skills. He hands me the bag and repeats what it is. I get home and not only was there no side order, but the chicken I received was very small and so dried out that the inside chicken crunched like skin. That waste of money was almost $16. I will be trying my luck with KFC Head Office on Monday morning. This is getting ridiculous!!
Atmosphere: 2
Food: 2
Service: 2
Not quite sure how the place could be out of its signature side, especially being in one of the biggest tourist attractions… but failing that they did not seem concerned or empathetic at all! Very poor customer service. I get things happen… but to not have the customer service to handle it is even worse!
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Individual Macaroni Salad, Large Fries, Large Gravy, Go Bucket - Popcorn Chicken, Zinger Sandwich Combo, 3pc Chicken Combo, 6 Piece Bucket, 10 Piece Bucket, Popcorn Chicken Poutine
Warning, check your order before you leave. I did not my full order I paid for.
What is a working phone number to call the store to complain? The number listed on site is not working.
Atmosphere: 3
Food: 3
Service: 2
Food is delicious…however the portion size of chicken has hit an all time low. Chicken breast was no larger than 3 nuggets, other pieces unrecognizable which part of the chicken it came from. For comparison, in Texas I ordered 6 pieces thinking it should be the same portion…nope, what I got was literally 2 full chickens…in Texas. In Wasaga…6 pieces hardly made up half a chicken’s worth of meat. Welcome to Canada.
Atmosphere: 5
Food: 5
Service: 5
The worst - and called and said no problem advixe do not eat!! Change the oil!! It's gross. Never again!!
We went to KFC Wasaga Beach location on Monday Oct 7 for two sandwich combos
We got our order cold and service was even worse
We phoned to complain and were told the order was served the way they serve. We went back today to voice our dissatisfaction again. Again we were told I'm sorry this is how we serve our orders if not right you shouldn't order from here
Today and future customers please be aware of where you eat and check your order before you pay and leave. Always ask for receipt
They told us the only way they give receipts is asked for ?????
Atmosphere: 1
Food: 1
Service: 1
Terrible experience….firstly I went there at 7:50pm and door sign open till 8pm but they locked door from inside before closing time and secondly food was not fresh at all. Definitely not recommended this wasaga beach location kfc. They need to change management or still will loose more customers
Atmosphere: 1
Food: 1
Service: 1
I dined in and surprisingly my chicken was not hot and the gravy changed to a pepper gravy, I always love kfc gravy it’s totally different and my portion of fries was so small cost me over $20 for a meal and I left hungry!! I would not recommend this place. Very disappointed😕
Atmosphere: 5
Food: 1
Service: 5
Original Recipe Chicken is very delicious. Staff are very friendly.
Atmosphere: 5
Food: 5
Service: 5
The food was hot and fresh and delicious.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Friendly and quick service.
Atmosphere: 5
Food: 5
Service: 5
Only ordered Chicken sandwich that barely had any sauce on it and chicken was over cooked and just tasted way too dry. Cashiers aren't very welcoming just hold their POS out the window without even telling how much the total is and didnt even give me a receipt, could definitely tell there was no supervision at that time. Messaged customer support or whatever and still no answer back, been a week so far
Atmosphere: 1
Food: 1
Service: 1
Just now (6pm 20th July 2024) I took 4 burgers (including 3 famous chicken burgers) and the experience was extremely disappointing. It tastes as if it’s made many hours ago or a day. The patties in the burger was so hard and not at all fresh!! The most horrible KFC experience ever!!
Atmosphere: 2
Food: 1
Service: 2
Excellent location. Great service and hot wings were fresh. Would return.
Atmosphere: 5
Food: 5
Service: 5
The worst costumer service I have ever seen. Can’t even do their job.
Atmosphere: 1
Food: 1
Service: 1
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