Dairy Queen Grill & Chill

Just wanted to say thank you for going above and beyond showing kindness to my daughter today, teaching her all about ice cream! And you didn’t even know that we were there to celebrate something she had accomplished earlier in the morning after several weeks of trying, so you guys just made it extra extra special.

Atmosphere: 5

Food: 5

Service: 5

On our recent trip to visit relatives in Waterdown we visited this branch of Dairy Queen twice. On both occasions we had the $8 special which consisted of a decent sized cheeseburger, a good portion of fries, a drink and to finish off…an ice cream sundae….ABSOLUTELY BRILLIANT VALUE and very tasty. The lady who served us on both occasions was absolutely lovely and with great customer service. My only regret is that we don’t have Dairy Queen in the U.K..

Atmosphere: 5

Food: 5

Service: 5

Nice little ice cream shop make great ice cream cakes and food is excellent

Atmosphere: 4

Food: 4

Service: 5

Amazing

Atmosphere: 5

Food: 5

Service: 5

Love it

Atmosphere: 5

Food: 5

Service: 5

New owners? I have been coming to this location from Oakville for many years because it was far and away superior to other locations. For the last few months the food has been dropping in quality. A cold bun every time, leathery fries that don't seem fresh, burger sometimes not as ordered. This summer they had a Friday car show taking up pretty much the entire parking lot, forcing everyone through a long wait in the drive-thru. The staff try hard and aim to please, but the food needs to get back up to the high standards it was before I'd invest in the drive again.

Atmosphere: 2

Food: 2

Service: 4

A welcomed surprise that the Waterdown location served butterscotch dipped cones.

Atmosphere: 5

Food: 5

Service: 5

Jayne runs an amazing DQ in waterdown
she makes everyone feel special and like family.

Atmosphere: 5

Food: 5

Service: 5

Jayne is amazing! Without her and her family, this place wouldn't ever be the way it is! We love coming here for half price cakes on Mondays. I had a privilege to speak with Jayne on the phone and she's such a sweet person. Thank you for you're hard work and dedication to please your customers. We have yet to come for one of the events but will try to make it out as my kids love DQ!!!

Atmosphere: 5

Food: 5

Service: 5

Great service! I went on Monday, expecting it to be busy with the cake deal. There were lots of staff available and I felt very well looked after. It was hard to see some of the cakes through the foggy glass, but the staff were very patient and accommodating in helping me get a better look. 5 stars all the way! All previous visits have been 5 star as well :).

Likes the whole atmosphere. Food can be better

Atmosphere: 5

Food: 3

Service: 5

Went into establishment and was only one in store line to order food. Not one employee acknowledged me waiting. It seems there priority in the morning it to ONLY serve drive through than people helping environment by coming into the store than vehicle idil outside. Store needs a lot of work with service as I have seen it spiralling down hill. After waiting there 5 mins with no service or acknowledgement I walked out of the store.

Atmosphere: 1

Service: 1

The interior is pretty and gives a vintage vibe in the best way. The staff was so friendly knowledgeable. The service was speedy and the food was yummy!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fries, Cheeseburger, Dilly Bar

On Friday, November 15th 2024 at approx. 7:55 PM I walked into this Dairy Queen location. A gentlemen with two children were just leaving from one of the counter spaces. Two other youths were walking away from another counter space. This left me as the ONLY customer on the customer side of the counter. I approach the closest staff member; he was engaged in stacking one cake on top of second cake. Then he picked up the cakes, turned and disappeared into the kitchen with the cakes. NO attempt was made by him to acknowledge that I was standing there. A female staff member appeared to be dispensing "soft serve" into a container, was also apparently oblivious to my presence. Then a second female staff member emerged from the kitchen, walked past in front of me and went into a corner to my right. I could no longer see her as there was a tall machine/cabinet blocking my view. The first female staff member stepped back from the soft serve machine, walked past me and also 'disappeared' in the corner where the second female had went. Neither of the female staff members acknowledged, in any way, my presence. I started to walk out and then returned to the counter as I was very hungry and thirsty. I waited approx. 10-15 seconds and confirmed that I was the ONLY person standing at the counter and NO staff member had looked at, or spoke, to me. I assumed they didn't want and/or need my orders. I left and went to McDonalds to purchase my food and drinks. All that it would have taken for me to wait patiently was even a small, minor indication from any one of the three (3) staff members that they had seen me and service would be forthcoming.

Atmosphere: 1

Service: 1

Delicious loaded blizzard treats.. been to so many locations but this one took it to next level… wanna hug the person who made it🫶🏻

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Skor Blizzard Treat