Dont bother walking in, they seem to prioritize drive thru over walk-in customers, I mean like a lot. Drive thru was being served in under 5 minutes while the person ahead of me said they'd been waiting for 30 minutes for 2 small combos. Unacceptable. Better off going drive thru then parking and going inside to sit down and eat. Would be served faster that way.
Same guy ahead wanted a packet of ketchup after and there he was, in full view of them, waving them down and everything and they openly ignored him, they looked at him and in that direction, couldn't take the 15 seconds to walk over, see what he wants and then give it to him. Service at this location is absolute garbage.
Atmosphere: 4
Food: 3
Service: 1
Raman Deep
many times I have been at this place and every time the food was hot and fresh. The service was also great.
Atmosphere: 5
Food: 5
Service: 5
Amisha Amisha
Customer service is really good Good chicken
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cold Sandwich, 4 Piece Original Recipe Box, Fries, Big Crunch Combo, Poutine, Large Macaroni Salad, Plant-Based Sandwich, Go Bucket - 1 Tender, 6pcs of Chicken with Gravy on the Side, Festive Chicken Sandwich, Large Fries, Large Homestyle Coleslaw
Charandeep Kaur
Always fresh and great service ! I don't mind waiting for fresh food. Staff is always friendly and good to everyone.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 6pcs of Chicken with Gravy on the Side, Large Fries
Nikhil Sharma
The best chicken in Waterdown with accuracy and speed
Atmosphere: 5
Food: 4
Service: 5
Ava pietracupa
Open till 11pm online but we’re closed at 8pm on the weekends 😢💔
Atmosphere: 1
Food: 1
Service: 1
Ron Beechey
Same as ever
Atmosphere: 4
Food: 4
Service: 5
R Frasson
We want to this KFC 2 weekends in row and we were told each time that for a family bucket it would be a 30 minute wait. The restaurant was not busy. So we tried it today a Monday. The place was empty again at 6pm and we were told it would be a 15 min wait. We got our food after a 25 minutes. The food was very poor. When we got home the 10 pieces of chicken were all so small they looked like a joke. The bucket was not even half full. They forgot our sauces and our fried were cold. I live only 2 minutes away. Will never go back. Would not suggest anyone eat at this KFC.
Atmosphere: 1
Food: 1
Service: 1
John Duong
Ordered my food through drive thru and was asked to pull out front and they would bring out my order. I waited almost 20min and had to go in and remind them about my food which they seem to have forgotten.
Service: 1
Elbie Enslin
Service is terrible. Waited 20 minutes in drive through before reaching pay window.
Took 50 minutes after I ordered to receieve four (2 can dine meals). Multiple people kept getting their orders ahead of mine while waiting. Many ordered 10 and 16 piece family meals and I STILL DID NOT GET MY ORDER! I ordered ahead of them! The wait was worse than a fine dining restaurant. Horrendous experience!
Atmosphere: 1
Food: 1
Service: 1
Ruby Sharpe
Food is generally ok, its fast food. But the service is horrendous. The wait times are crazy, when in the drive thru, every person whos ahead has to wait just as long as the one behind. Simple 2 person meals take 20mins sitting at the window just waiting. No updates, no it will be out shortly sorry for the wait. It gets worse every time.
Atmosphere: 1
Food: 3
Service: 1
Josh
This is perhaps the worst KFC I have ever visited, literally no food, wait times are 20+ minutes. I wanted to get two sandwiches and popcorn chicken and was told it would be a 20 minute wait. No wonder there are no cars parked outfront I almost thought they were closed.
Atmosphere: 1
Food: 1
Service: 1
Sanghyun
Worst KFC ever... they forgot my order and no apologies... had to wait 30 minutes for a snacker combo. Others kept complaining too here.
Dont bother walking in, they seem to prioritize drive thru over walk-in customers, I mean like a lot. Drive thru was being served in under 5 minutes while the person ahead of me said they'd been waiting for 30 minutes for 2 small combos. Unacceptable. Better off going drive thru then parking and going inside to sit down and eat. Would be served faster that way.
Same guy ahead wanted a packet of ketchup after and there he was, in full view of them, waving them down and everything and they openly ignored him, they looked at him and in that direction, couldn't take the 15 seconds to walk over, see what he wants and then give it to him. Service at this location is absolute garbage.
Atmosphere: 4
Food: 3
Service: 1
many times I have been at this place and every time the food was hot and fresh. The service was also great.
Atmosphere: 5
Food: 5
Service: 5
Customer service is really good
Good chicken
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cold Sandwich, 4 Piece Original Recipe Box, Fries, Big Crunch Combo, Poutine, Large Macaroni Salad, Plant-Based Sandwich, Go Bucket - 1 Tender, 6pcs of Chicken with Gravy on the Side, Festive Chicken Sandwich, Large Fries, Large Homestyle Coleslaw
Always fresh and great service ! I don't mind waiting for fresh food. Staff is always friendly and good to everyone.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 6pcs of Chicken with Gravy on the Side, Large Fries
The best chicken in Waterdown with accuracy and speed
Atmosphere: 5
Food: 4
Service: 5
Open till 11pm online but we’re closed at 8pm on the weekends 😢💔
Atmosphere: 1
Food: 1
Service: 1
Same as ever
Atmosphere: 4
Food: 4
Service: 5
We want to this KFC 2 weekends in row and we were told each time that for a family bucket it would be a 30 minute wait. The restaurant was not busy. So we tried it today a Monday. The place was empty again at 6pm and we were told it would be a 15 min wait. We got our food after a 25 minutes. The food was very poor. When we got home the 10 pieces of chicken were all so small they looked like a joke. The bucket was not even half full. They forgot our sauces and our fried were cold. I live only 2 minutes away.
Will never go back. Would not suggest anyone eat at this KFC.
Atmosphere: 1
Food: 1
Service: 1
Ordered my food through drive thru and was asked to pull out front and they would bring out my order. I waited almost 20min and had to go in and remind them about my food which they seem to have forgotten.
Service: 1
Service is terrible. Waited 20 minutes in drive through before reaching pay window.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Big Crunch Combo
Restaurantji Recommends
Took 50 minutes after I ordered to receieve four (2 can dine meals). Multiple people kept getting their orders ahead of mine while waiting. Many ordered 10 and 16 piece family meals and I STILL DID NOT GET MY ORDER! I ordered ahead of them! The wait was worse than a fine dining restaurant. Horrendous experience!
Atmosphere: 1
Food: 1
Service: 1
Food is generally ok, its fast food. But the service is horrendous. The wait times are crazy, when in the drive thru, every person whos ahead has to wait just as long as the one behind. Simple 2 person meals take 20mins sitting at the window just waiting. No updates, no it will be out shortly sorry for the wait. It gets worse every time.
Atmosphere: 1
Food: 3
Service: 1
This is perhaps the worst KFC I have ever visited, literally no food, wait times are 20+ minutes. I wanted to get two sandwiches and popcorn chicken and was told it would be a 20 minute wait.
No wonder there are no cars parked outfront I almost thought they were closed.
Atmosphere: 1
Food: 1
Service: 1
Worst KFC ever... they forgot my order and no apologies... had to wait 30 minutes for a snacker combo. Others kept complaining too here.
Atmosphere: 1
Food: 1
Service: 1
Rude staff and awful food. Avoid at all costs!
Atmosphere: 1
Food: 1
Service: 1
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