Swiss Chalet
255 Dundas St E, Waterdown
(905) 689-3140
Recent Reviews
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Ok for hot food, clean store and lovely staff. Thanks….JR
Atmosphere: 5
Food: 5
Service: 5
Very nice place with Hot chicken for once. Young but efficient workers.
Atmosphere: 5
Food: 5
Service: 5
Cool place & great food.
Atmosphere: 5
Food: 5
Service: 5
Wasn't impressed with the service, not to mention my pick up order didn't have what I specifically asked for. It's only Swiss chalet downtown but seriously they're that lazy can't check the bloody orders, I mean shit you gotta get a lower paying job can't pay attention
Atmosphere: 2
Food: 2
Service: 2
Jaiden was a great help at cash and friendly!
Had to pay for 2 legs combos because the location didn’t have a half chicken available. Wouldn’t charge for the half chicken. The customer service was horrible as well. Multiple complaints from other customers.
Atmosphere: 1
Food: 1
Service: 1
Ordered a quarter chicken dinner at this location's drive-thru tonight, and waited 27 minutes for the food. When I asked for a refund, the employee referred me to a manager, so I waited another 5 minutes but no manager arrived to deal with my refund request. I then called the store and after several attempts, I spoke to Melissa who proceeded to just argue rudely with me citing that they were "very busy" and that it was in the middle of the dinner rush and that they had just received a large order. All reasonable excuses, however none of then the customer's problem. They are always slow at this location, and "managers" are not empowered to refund even when they should. Suggest the owner invest in some customer service training for the rude staff and managers there. AVOID THIS LOCATION AT ALL COSTS.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: 1 4 Chicken Dinner
The last 3 times we've went here they have given us extremely old cold food or forgot something. We were in a hurry tonight and stopped in. First they forgot my drink. our fries were definitely sitting there for a while. Onion rings were so soggy. The wrap lettuce was disgustingly slimy with almost rotten tomatoes inedible. Just sucks to pay for something that is old and shouldn't be sold. It's definitely the last time for us eating there.
Atmosphere: 1
Food: 1
Service: 1
Drive thru is a joke.
Service: 1
Food was adequate
Atmosphere: 3
Food: 3
Service: 4
Restaurantji Recommends
Worse Swiss Chalet I have ever been to. Ordered double leg dinner and the leg quarters were so dry (and old) that it looked like white meat. Horrible, horrible, horrible.
Ordered Spring Rolls as an appetizer. Had our food for 20 minutes and no Spring Rolls. Cancelled the Spring Rolls.
Avoid this restraunt if you want edible food. Seriously. Really terrible chicken.
Atmosphere: 3
Food: 1
Service: 2
We recently picked up a drive threw order. We were told to pull over and it would be brought out. When we got home they had given us someone else's order, totally disappointing to get all the way home and not get what you ordered and paid for. We looked on the receipt for this order and they had ordered fries and didn't get them. So totally wrong order that was not even complete. The last time we went to this location our order was wrong as well.
Food: 2
Service: 1
Ordered 4 meals online for pickup. Fries were dry and not the usual SwissChalet fries we all know. It’s like they are using Harvey’s fries in their place. They tasted like frozen that had been out for some time and reheated. Yuck. Chicken pieces were small and dry as well. Buns also tasted stale. I’m glad I not the only negative review. We won’t be going to this location anymore.
Atmosphere: 2
Food: 1
Service: 2
3x your out. Last 2 times I ordered a hamburger both time cold . Not sat there cold never heated cold. This time I asked for a half chicken dinner white meat only. Was told can't do. 2 dark is ok though. If it was to cost more ok but to deny a customer the food they want is not ok. Never going back again. BTW this is my first bad review on Google congrats!
Parking: Ok I'm done now
Atmosphere: 2
Food: 2
Service: 2
3x your out. Last 2 times I ordered a hamburger both time cold . Not sat there cold never heated cold. This time I asked for a half chicken dinner white meat only. Was told can't do. 2 dark is ok though. If it was to cost more ok but to deny a customer the food they want is not ok. Never going back again. BTW this is my first bad review on Google congrats!
Parking: Ok I'm done now
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Half Chicken Dinner
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