Ordered a chicken and rib combo to eat in, the meal was just thrown in the carton with little attention to care or presentation. Chicken was dry and tough like it was under a heat lamp for a long while, ribs were edible but just warm and coffee was barely warm. One star is the best I could do and that for the server she was very pleasant. Absolutely no ambience in the place at all.
Atmosphere: 1
Food: 1
Service: 4
Gj J
Worst Swiss chalet experience i have ever had. Never had swiss chalet chicken so dry in all these years . Not to mention the mashed potatoes. How can mashed potatoes be dry?? Could of been from previous day. Its pretty sad especially when you haven't had in a while and are craving it and get this mess. It has left a bad taste in my mouth literally and figuratively.
Atmosphere: 3
Food: 1
Service: 3
Arline Kersteman
I visited this location in June 2025 with my husband and son. We ordered two quarter chicken breast meals and a poutine. Unfortunately, the chicken was undercooked, and it made us all sick for 48 hours. My husband was even forced to take a day off work because of it. I submitted a ticket about the issue and was told to call in to dispute it, but I feel the very least that should have been done was to offer a refund or, at the bare minimum, an apology for such a terrible experience. Unfortunately, first and last time at this place.
Atmosphere: 1
Food: 1
Service: 1
Janice Lane
Was informed you no longer did baked potatoes. The ribs were dry & cold the fries soggy & the onion rings as well & the burger was dry & burnt. This was at supper time .
Atmosphere: 1
Food: 1
Service: 2
Elton John
When I entered I couldn't help but notice, the restaurant was recently renovated. The renovations are very appealing not to mention a new digital menu board. Every thing looks great.I had the special posted up on a banner (1/4 Chicken Dinner Bundle with Choice of Pie (Pumpkin) included for $17.99....excellent value. Thank you for a welcome change at this location.
Atmosphere: 5
Food: 5
Service: 5
Johnny Rockets
Ok for hot food, clean store and lovely staff. Thanks….JR
Atmosphere: 5
Food: 5
Service: 5
Sissily Breagman
Very nice place with Hot chicken for once. Young but efficient workers.
Atmosphere: 5
Food: 5
Service: 5
John Wick
Cool place & great food.
Atmosphere: 5
Food: 5
Service: 5
William Thomson
Wasn't impressed with the service, not to mention my pick up order didn't have what I specifically asked for. It's only Swiss chalet downtown but seriously they're that lazy can't check the bloody orders, I mean shit you gotta get a lower paying job can't pay attention
Had to pay for 2 legs combos because the location didn’t have a half chicken available. Wouldn’t charge for the half chicken. The customer service was horrible as well. Multiple complaints from other customers.
Atmosphere: 1
Food: 1
Service: 1
Wayne Morris
Ordered a quarter chicken dinner at this location's drive-thru tonight, and waited 27 minutes for the food. When I asked for a refund, the employee referred me to a manager, so I waited another 5 minutes but no manager arrived to deal with my refund request. I then called the store and after several attempts, I spoke to Melissa who proceeded to just argue rudely with me citing that they were "very busy" and that it was in the middle of the dinner rush and that they had just received a large order. All reasonable excuses, however none of then the customer's problem. They are always slow at this location, and "managers" are not empowered to refund even when they should. Suggest the owner invest in some customer service training for the rude staff and managers there. AVOID THIS LOCATION AT ALL COSTS.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: 1 4 Chicken Dinner
Lorrie Alberta
The last 3 times we've went here they have given us extremely old cold food or forgot something. We were in a hurry tonight and stopped in. First they forgot my drink. our fries were definitely sitting there for a while. Onion rings were so soggy. The wrap lettuce was disgustingly slimy with almost rotten tomatoes inedible. Just sucks to pay for something that is old and shouldn't be sold. It's definitely the last time for us eating there.
Ordered a chicken and rib combo to eat in, the meal was just thrown in the carton with little attention to care or presentation. Chicken was dry and tough like it was under a heat lamp for a long while, ribs were edible but just warm and coffee was barely warm. One star is the best I could do and that for the server she was very pleasant. Absolutely no ambience in the place at all.
Atmosphere: 1
Food: 1
Service: 4
Worst Swiss chalet experience i have ever had. Never had swiss chalet chicken so dry in all these years . Not to mention the mashed potatoes. How can mashed potatoes be dry?? Could of been from previous day. Its pretty sad especially when you haven't had in a while and are craving it and get this mess. It has left a bad taste in my mouth literally and figuratively.
Atmosphere: 3
Food: 1
Service: 3
I visited this location in June 2025 with my husband and son. We ordered two quarter chicken breast meals and a poutine. Unfortunately, the chicken was undercooked, and it made us all sick for 48 hours. My husband was even forced to take a day off work because of it. I submitted a ticket about the issue and was told to call in to dispute it, but I feel the very least that should have been done was to offer a refund or, at the bare minimum, an apology for such a terrible experience. Unfortunately, first and last time at this place.
Atmosphere: 1
Food: 1
Service: 1
Was informed you no longer did baked potatoes. The ribs were dry & cold the fries soggy & the onion rings as well & the burger was dry & burnt. This was at supper time .
Atmosphere: 1
Food: 1
Service: 2
When I entered I couldn't help but notice, the restaurant was recently renovated. The renovations are very appealing not to mention a new digital menu board. Every thing looks great.I had the special posted up on a banner (1/4 Chicken Dinner Bundle with Choice of Pie (Pumpkin) included for $17.99....excellent value. Thank you for a welcome change at this location.
Atmosphere: 5
Food: 5
Service: 5
Ok for hot food, clean store and lovely staff. Thanks….JR
Atmosphere: 5
Food: 5
Service: 5
Very nice place with Hot chicken for once. Young but efficient workers.
Atmosphere: 5
Food: 5
Service: 5
Cool place & great food.
Atmosphere: 5
Food: 5
Service: 5
Wasn't impressed with the service, not to mention my pick up order didn't have what I specifically asked for. It's only Swiss chalet downtown but seriously they're that lazy can't check the bloody orders, I mean shit you gotta get a lower paying job can't pay attention
Atmosphere: 2
Food: 2
Service: 2
Jaiden was a great help at cash and friendly!
Restaurantji Recommends
Had to pay for 2 legs combos because the location didn’t have a half chicken available. Wouldn’t charge for the half chicken. The customer service was horrible as well. Multiple complaints from other customers.
Atmosphere: 1
Food: 1
Service: 1
Ordered a quarter chicken dinner at this location's drive-thru tonight, and waited 27 minutes for the food. When I asked for a refund, the employee referred me to a manager, so I waited another 5 minutes but no manager arrived to deal with my refund request. I then called the store and after several attempts, I spoke to Melissa who proceeded to just argue rudely with me citing that they were "very busy" and that it was in the middle of the dinner rush and that they had just received a large order. All reasonable excuses, however none of then the customer's problem. They are always slow at this location, and "managers" are not empowered to refund even when they should. Suggest the owner invest in some customer service training for the rude staff and managers there. AVOID THIS LOCATION AT ALL COSTS.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: 1 4 Chicken Dinner
The last 3 times we've went here they have given us extremely old cold food or forgot something. We were in a hurry tonight and stopped in. First they forgot my drink. our fries were definitely sitting there for a while. Onion rings were so soggy. The wrap lettuce was disgustingly slimy with almost rotten tomatoes inedible. Just sucks to pay for something that is old and shouldn't be sold. It's definitely the last time for us eating there.
Atmosphere: 1
Food: 1
Service: 1
Drive thru is a joke.
Service: 1
Food was adequate
Atmosphere: 3
Food: 3
Service: 4
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