Tim Hortons

255 Dundas St E Unit B, Waterdown
(905) 689-3131

Recent Reviews

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Aliona AA

Please check your items when you order drive through in this location.They got my order completely wrong , charged $9 extra for the food that was never given .
Manager did not bother to apologize or resolve the situation.

CS Aarushi Jain

I just had to appreciate the incredible service I received today at Tim Hortons, thanks to *Sanya*. She was so kind and polite. She made my order perfectly.It’s rare to see someone so young work with such professionalism and genuine warmth. She made my day, and I’ll definitely be back because of her great attitude and suggestions!

akash ranjan Verma

My preferred spot for coffee near my house.

Sanya is doing a fantastic job with excellent attitude by giving attention to the detail to my orders .. and help me to customise my drink/order often .

Surely going to visit again .

Jasmindderr Siingh

Great service at this Tim Hortons! The staff is always polite and quick, and the store is clean and well-organized. Special thanks to Manager Prerna for her professionalism and friendly attitude — she really makes a difference. Always a positive experience

Ritika Swami

I had a wonderful experience at Tim Hortons today, and I wanted to give a special shoutout to Prerna for her exceptional service. She greeted everyone with a warm smile and was incredibly polite and efficient. Even during the busy hours, she stayed calm and made sure every customer felt valued. It’s rare to see such genuine hospitality, and it really made my visit stand out. Thank you, Prerna, for making my day brighter — Tim Hortons is lucky to have you on the team!

Prerna Pal

Excellent service
I was very impressed with kind and efficienct staff members .Food is always fresh and packed very nicely. Store is always very clean and this is my go to place anytime of the day

GTA Reviewer

Do not use the washroom they don’t clean it

Jon Stemmler

This is the absolute best tim hortons. Coffee is always perfect, food is always made correctly, and the staff are all amazing. This is literally the only hortons I go to anymore since the rest of them have all gone downhill big time.

Andrew Kushner

Everyone was super patient and helpful. Parry is awesome.

Atmosphere: 5

Food: 5

Service: 5

Geoff Jaycubs

The temporary visa’s that work here manage to mess up every single order

Food: 1

Darryl

Over priced no other choice had to go window girl was rude

Atmosphere: 1

Food: 1

Service: 1

Donna

After taking my order the 6 staff members who had no one in drive-thru five people inside already served I am the only one at the counter thought it was more important to talk about what jobs that they want to do to finish their shift instead of finishing the order that was taken it took 3 minutes to get an extra large hot chocolate and I was the only customer

Atmosphere: 3

Service: 1

Jacquelin Elizabeth

Evening employees clearly too stoned to notice someone begging to be let into the washroom. Basically screamed "excuse me" half a dozen times to no response from several bleary-eyed employees who I could clearly hear having a casual conversation at a much lower volume. Every customer heard and saw me practically dancing. I ended up just leaving after realizing I'd have to turn myself into a screaming Karen just to relieve myself. The whole experience was extremely embarrassing. Wasn't even able to get a mediocre sandwich.

Absolutely dispise how the reaction from local business to the increased homeless population is to make bathrooms inaccessible.

100% certain based on all the other negative reviews regarding the terrible customer service nothing will change.

Edit: Took less than an hour for a soulless robo response. Remember corporations don't care about you.

Service: 1

Bill Chapple

Great service. Clean , quiet and relaxing on a Saturday afternoon.

Atmosphere: 5

Food: 5

Service: 5

Guninder Jeet Kaur

Vegetarian options: Took hot chocolate,it's good 👍

Atmosphere: 4

Food: 5

Service: 5

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