We stood at the cash register for 10 minutes until someone came over. It seems like we were transparent.
Shubham Ranjan
Absolutely Disgusting and Unprofessional Experience
If I could give zero stars, I would. We visited the Tim Hortons in Wawa and had to wait over 20 minutes for a simple order—only to receive food with hair in it. Completely unacceptable. To make matters worse, we noticed a staff member named Piyush working around food without a beard net, which is a basic hygiene requirement. Only after we pointed it out did anyone take action.
We repeatedly asked for a manager, but no one came forward. After a long and frustrating wait, Lester finally stepped up. He was polite and did his best to help, and we appreciate his efforts—but by then, we had already wasted over 40 minutes dealing with this situation.
Despite Lester’s professionalism, the overall experience was terrible. The staff were uncooperative and careless about hygiene and customer service. This location clearly lacks basic standards. Avoid it if you value cleanliness, time, or basic respect as a customer.
Dhruvil Patel
Stopped at this Tim Hortons in Wawa and had a frustrating experience. We waited over 40 minutes for our food, only to be told it had already been given out—which was clearly not true, as we had been standing there the entire time.
The kitchen staff were completely unprofessional and didn’t take any responsibility. However, Lester stepped in and handled the situation properly by giving us a refund. Appreciate his help, but the experience overall was disappointing and poorly managed.
If you’re stopping here, be prepared for delays and confusion unless the right staff member is on hand.
Btw lester is not a manager, the manager seeing that we were angry ran away from there. As we saw the manager saying to staff that I am the boss, so we know who that was.
Tyler
30 minutes for food, 0 expedition from the staff, top half of my hot sandwich bun frozen. Extremely difficult to maneuver parking lot if you're towing a trailer.
Bill
Slowest Tims in the land. I think we were waiting for the chickens to lay eggs (certainly the staff did). It would have been faster to drive to Sault Ste. Marie.
Thomas Kozachenko
Fare was normal and the girl at the cash was friendly, but it took 20 minutes to get me a cold brew coffee. After the order.
Keepop Gaming
30 minute wait for the workers to start making my pizza. They made at least 15 pizzas for people that came in after me and I had to ask 3 times about my pizza before they started making it
Atmosphere: 1
Food: 1
Service: 1
Scott Timmermann
all good staff,dark roast is it..
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Brown
Trent Nelson
Been working in wawa the last 3 weeks I've been given the wrong food orders 2 and coffee has been lack luster for the additional price the you pay at this location where I can't even drink it half the time
Atmosphere: 3
Food: 2
Service: 3
Michelle J
Staff that are working are kind and smile at the counter. Pleasant, thank you.
The staff are always friendly, the store is clean. Gurjit is an amazing supervisor of Tim Hortons in Wawa
Atmosphere: 5
Food: 5
Service: 5
ken purdy
Decent coffee and donuts Cappuccino machine broken
Atmosphere: 5
Food: 5
Service: 5
phil ibbotson
Located in Pancake Bay. Service was amazing and what great story doesn't start with... I woke up in pancake bay at the chicken Shack after showering and double checking that both my kidneys were still there I packed my bags and carried on
We stood at the cash register for 10 minutes until someone came over. It seems like we were transparent.
Absolutely Disgusting and Unprofessional Experience
If I could give zero stars, I would. We visited the Tim Hortons in Wawa and had to wait over 20 minutes for a simple order—only to receive food with hair in it. Completely unacceptable. To make matters worse, we noticed a staff member named Piyush working around food without a beard net, which is a basic hygiene requirement. Only after we pointed it out did anyone take action.
We repeatedly asked for a manager, but no one came forward. After a long and frustrating wait, Lester finally stepped up. He was polite and did his best to help, and we appreciate his efforts—but by then, we had already wasted over 40 minutes dealing with this situation.
Despite Lester’s professionalism, the overall experience was terrible. The staff were uncooperative and careless about hygiene and customer service. This location clearly lacks basic standards. Avoid it if you value cleanliness, time, or basic respect as a customer.
Stopped at this Tim Hortons in Wawa and had a frustrating experience. We waited over 40 minutes for our food, only to be told it had already been given out—which was clearly not true, as we had been standing there the entire time.
The kitchen staff were completely unprofessional and didn’t take any responsibility. However, Lester stepped in and handled the situation properly by giving us a refund. Appreciate his help, but the experience overall was disappointing and poorly managed.
If you’re stopping here, be prepared for delays and confusion unless the right staff member is on hand.
Btw lester is not a manager, the manager seeing that we were angry ran away from there. As we saw the manager saying to staff that I am the boss, so we know who that was.
30 minutes for food, 0 expedition from the staff, top half of my hot sandwich bun frozen. Extremely difficult to maneuver parking lot if you're towing a trailer.
Slowest Tims in the land. I think we were waiting for the chickens to lay eggs (certainly the staff did). It would have been faster to drive to Sault Ste. Marie.
Fare was normal and the girl at the cash was friendly, but it took 20 minutes to get me a cold brew coffee. After the order.
30 minute wait for the workers to start making my pizza. They made at least 15 pizzas for people that came in after me and I had to ask 3 times about my pizza before they started making it
Atmosphere: 1
Food: 1
Service: 1
all good staff,dark roast is it..
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Brown
Been working in wawa the last 3 weeks I've been given the wrong food orders 2 and coffee has been lack luster for the additional price the you pay at this location where I can't even drink it half the time
Atmosphere: 3
Food: 2
Service: 3
Staff that are working are kind and smile at the counter. Pleasant, thank you.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The staff are always friendly, the store is clean. Gurjit is an amazing supervisor of Tim Hortons in Wawa
Atmosphere: 5
Food: 5
Service: 5
Decent coffee and donuts
Cappuccino machine broken
Atmosphere: 5
Food: 5
Service: 5
Located in Pancake Bay. Service was amazing and what great story doesn't start with... I woke up in pancake bay at the chicken Shack after showering and double checking that both my kidneys were still there I packed my bags and carried on
Atmosphere: 5
Food: 4
Service: 5
Busy location but great service.
It's actually closed down
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