Food was alright! Service workers are rude and disrespectful and seem like everything is an inconvenience to them. I waited at the counter for my order when the lady walked away after placing down my poutine but no fork. She came back and asked me what I needed she gave me the fork but she slammed it down on the tray, looked at me and said “bye,bye now” in a really snarky way. Genuinely these workers have no decorum and zero respect for ACTUAL customer service.
Atmosphere: 1
Food: 3
Service: 1
Kyleigh gretzinger
horrible customer service and rude staff.
Atmosphere: 2
Food: 5
Service: 1
Fredrick Sheardown
They are not honoring what is on the menu board, says a bacon and cheese whopper is 6.99 but the charge 7.99 and extra 2.50 for what ever , they say something is wrong with the board . Took quote a while for them to honor what is advertised
Atmosphere: 4
Food: 3
Service: 2
Kimaro Small
The manager Juspinder was very rude and unaware of how to treat customers, as a BK member and someone in the community this manager is unacceptable. It’s ok I guess she doesn’t know any better
Atmosphere: 1
Service: 1
Kelly Munn
One of my favs!!!!
I went to this location tonight with my Grandson. The grandsons first burger has mustard (my fault didn't know he did not like it) they happily remade it. Once we got to our table and he got the new burger he dropped it on the floor and it exploded. I went back to the counter and asked for a new one and offers to pay for it. They refused and remade the burger again. These guys are fantastic and have hearts of gold. Thank you so much!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whopper, Fries
Tom Sliwinski
Drive thru pickup. It was fast, the order was done correctly, friendly service.
Atmosphere: 4
Food: 4
Service: 4
Devynne Busalpa
This made me so upset :( If I could give 0 stars, I would’ve.
For context, my family and I bought dinner and there’s a guy that asked for courtesy water. WATER… and the workers said they couldn’t because the “company” is counting their cups.
Water is suppose to be accessible for everyone. This situation feels so inhumane.
Angie Rodriguez
Well , where to begging about the service at this place . Yesterday July 17 2025 , my husband was very hungry , decided to go by BK (Welland , Ontario , 🇨🇦) , he purchased a whopper combo , paid about $17.50 or so got his meal , than he needed the bathroom for a minute, before he left the table where he just sat , he covered his food nicely to come back , we'll he came back 2 minutes later to see the table empty ... so he approached the lady at the counter (manager) and ask about his food as it was intact , she said they tossed out, my husband ask why , because the restaurant was empty , he was the only customer at this time , and prior we both been there and tables wore not all clean so what was the rush...???? They tell my husband they will give him fries and pop if he wants ... so my husband left told them no that's not what he paid for , so he call me and share this so I decided to call in , I spoke with the manager , first she try to excuse herself but I give her my point of view as a customer and as a server , so she said to tell my husband to turn around because they will give him 2 combos due to the situation, I call my husband, told him to go back , once he turn around 10 minutes back and then forward to come home ; he arrive we open the bag and guess what??? Yes they didn't give him 2 combos as she said she will , I didn't ask . Then in top of it , it was a whopper junior , a meal that cost $5 with taxes ... so they stole over $10 😒 Obviously I do not recommend this location
Atmosphere: 1
Food: 1
Service: 1
Brittany Szenasi
Owen served us in the drive through today. He was extremely friendly and helped us with the problems we were having with the Burger King app. Never rushed us, and was continuously smiling and pleasant to deal with.
I visited Burger King in Welland around 5 PM, and I must say, the experience was absolutely fantastic. The food was incredibly good – I tried the Spicy Chicken Burger meal, and it hit the spot! Perfectly crispy, flavorful, and satisfying. What made the visit even better was the exceptional service. The staff were warm, welcoming, and made me feel truly valued as a customer.
Minerva D
The staff are very helpful and friendly. My order was taken correctly, prepared quickly and accurately. The meal was delicious 😁 We highly recommend this fine restaurant!
Appreciate Ndlovu
I highly recommend this place, Anant was very friendly and offered excellent customer service.The store is very clean you can site in and have your beautiful meal .
Dhurnam II
The food is pretty good, never had an issue, and the staff are cool & provide quick service- Recommend-
JC Le
Friendly staff. Good food. Prices are okay. Fast service as expected. Drive through available. Clean facility. Clean washrooms. Love the newer renovations. Free WiFi. Comfortable atmosphere. No credit card surcharge.
Can't get any order right ever....
Atmosphere: 1
Food: 1
Service: 1
Food was alright! Service workers are rude and disrespectful and seem like everything is an inconvenience to them. I waited at the counter for my order when the lady walked away after placing down my poutine but no fork. She came back and asked me what I needed she gave me the fork but she slammed it down on the tray, looked at me and said “bye,bye now” in a really snarky way. Genuinely these workers have no decorum and zero respect for ACTUAL customer service.
Atmosphere: 1
Food: 3
Service: 1
horrible customer service and rude staff.
Atmosphere: 2
Food: 5
Service: 1
They are not honoring what is on the menu board, says a bacon and cheese whopper is 6.99 but the charge 7.99 and extra 2.50 for what ever , they say something is wrong with the board . Took quote a while for them to honor what is advertised
Atmosphere: 4
Food: 3
Service: 2
The manager Juspinder was very rude and unaware of how to treat customers, as a BK member and someone in the community this manager is unacceptable. It’s ok I guess she doesn’t know any better
Atmosphere: 1
Service: 1
One of my favs!!!!
I went to this location tonight with my Grandson. The grandsons first burger has mustard (my fault didn't know he did not like it) they happily remade it. Once we got to our table and he got the new burger he dropped it on the floor and it exploded. I went back to the counter and asked for a new one and offers to pay for it. They refused and remade the burger again. These guys are fantastic and have hearts of gold. Thank you so much!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whopper, Fries
Drive thru pickup. It was fast, the order was done correctly, friendly service.
Atmosphere: 4
Food: 4
Service: 4
This made me so upset :( If I could give 0 stars, I would’ve.
For context, my family and I bought dinner and there’s a guy that asked for courtesy water. WATER… and the workers said they couldn’t because the “company” is counting their cups.
Water is suppose to be accessible for everyone. This situation feels so inhumane.
Well , where to begging about the service at this place .
Yesterday July 17 2025 , my husband was very hungry , decided to go by BK (Welland , Ontario , 🇨🇦) , he purchased a whopper combo , paid about $17.50 or so got his meal , than he needed the bathroom for a minute, before he left the table where he just sat , he covered his food nicely to come back , we'll he came back 2 minutes later to see the table empty ... so he approached the lady at the counter (manager) and ask about his food as it was intact , she said they tossed out, my husband ask why , because the restaurant was empty , he was the only customer at this time , and prior we both been there and tables wore not all clean so what was the rush...???? They tell my husband they will give him fries and pop if he wants ... so my husband left told them no that's not what he paid for , so he call me and share this so I decided to call in , I spoke with the manager , first she try to excuse herself but I give her my point of view as a customer and as a server , so she said to tell my husband to turn around because they will give him 2 combos due to the situation, I call my husband, told him to go back , once he turn around 10 minutes back and then forward to come home ; he arrive we open the bag and guess what??? Yes they didn't give him 2 combos as she said she will , I didn't ask . Then in top of it , it was a whopper junior , a meal that cost $5 with taxes ... so they stole over $10 😒
Obviously I do not recommend this location
Atmosphere: 1
Food: 1
Service: 1
Owen served us in the drive through today. He was extremely friendly and helped us with the problems we were having with the Burger King app. Never rushed us, and was continuously smiling and pleasant to deal with.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I visited Burger King in Welland around 5 PM, and I must say, the experience was absolutely fantastic. The food was incredibly good – I tried the Spicy Chicken Burger meal, and it hit the spot! Perfectly crispy, flavorful, and satisfying. What made the visit even better was the exceptional service. The staff were warm, welcoming, and made me feel truly valued as a customer.
The staff are very helpful and friendly. My order was taken correctly, prepared quickly and accurately.
The meal was delicious 😁
We highly recommend this fine restaurant!
I highly recommend this place, Anant was very friendly and offered excellent customer service.The store is very clean you can site in and have your beautiful meal .
The food is pretty good, never had an issue, and the staff are cool & provide quick service- Recommend-
Friendly staff. Good food. Prices are okay. Fast service as expected. Drive through available. Clean facility. Clean washrooms. Love the newer renovations. Free WiFi. Comfortable atmosphere. No credit card surcharge.
Extra charges now for extra pickles. Wow.
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