Be careful with this joint, I was food poisoned and the service is terrible. The atmosphere wasn’t very welcoming and the workers couldn’t be bothered. Straight faced with no
Atmosphere: 1
Food: 1
Service: 1
ch m
BEST Burrito place in Welland !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Guacamole, Burrito Bowl
Taylor Kolyn
I placed an order online, a burrito bowl with half rice and half street slaw for the base. When my order arrived I noticed lots of lettuce on top (didn’t even have lettuce as a topping). No big deal I can pick it off, but the base was also half rice half lettuce, with no street slaw. I thought maybe I was given someone else’s order by mistake, so I called the store just to ask. The girl on the phone said my order was correct to which I replied about it being incorrect. She kept asking if it was the one with all the lettuce on top and said she “put extra lettuce just for me”. She didn’t offer to remake it correctly, which I would’ve paid for it again and happily picked up. Instead she said she would keep it in mind the next time I ordered and hung up.This was very disappointing as it’s impossible to pick out warm, soggy, lettuce so I couldn’t eat it and it was a waste of money. I know it’s just lettuce but I’ve worked in customer service my whole life and it’s the principle if you make something incorrectly, you’re supposed to apologize and offer to remake it to how the customer ordered.
Atmosphere: 1
Food: 1
Service: 1
Tara Claus (thebeautifulliar)
Got severe food poisoning both myself and my 6 year old ..I feel it was the jarritos ( spl) pop that came with our meal so it's unfortunate ?
Kurt Wohler
Over priced, you have to beg for a table spoon of diced tomatoes spread out between 3 tacos, family of 3 starving still after 50$ spend.Chicken was almost frozen, beef was ewww, i dont know how people eat this slop!probly why they where shut down for months, yukkk save your $$$ and support local biz. This franchise sux and this location proves it.. if you like it, id guess probly eat 5-10 hotdogs a month, and have very low standards of food quality.The girls where nice, however, they way they served the toppings, you would assume they where paying for them out of thier own pocket.To bad as i like to spoil my staff owning a biz across the street from them. It Cost them big!! at dinner time this eve being dead and still not putting any toppings on, and serving everything cold and gross.pathetic tbh.We the people are tired of bad over priced food!!The New normal is nothing i want to get used to..
Atmosphere: 1
Food: 1
Service: 1
It is me H (Aitch)
July 2023 Update. Not sure if it’s new owners since they’ve reopened. But the 5 strands of beef on a $20.00 burrito is absolutely unacceptable. Third time Ive been there since it’s reopened. Third time I was ripped off. What a disappointment.Love this place. The burritos are always so crammed full with items. Tacos are perfect. Always quick and the best part is the consistency. Always the same goodness!!!Only complaint I have is the tip section doesn’t work in the app!!!
Kate
Always amazing fresh food. To the owner- check who was working today at 12:30pm- the shorter woman was beyond friendly and when I ordered a grilled veggie bowl she made fresh veggies instead of just scraping the little bit left. Amazing customer service.
Kailah Marie
Love this restaurant. But this location has "closed due to heating issues" well over a week ago (maybe longer). Their phone number has since been disconnected. I know a new location is under construction nearby in Welland, and I suspect that this location will close for good until the new one is open. Some notice of clearer expectations for customers would have been appreciated. When the restaurant first closed for "heating issues", it was still a little bit cold out, but now I have no idea why they are still closed. Again, some notice or information to your customers would have been much appreciated. I don't understand how a franchise like this allows itself to lose business and stayed closed for so long unless they don't plan on re-opening.
James McCombs
Really good food, a little pricey. It's great for a once in awhile treat for something a little different than the normal fast food options!
I generally enjoy this place. But closing your delivery 2 hours early is terrible. The restaurant says 10pm but they frequently stop delivery early on all days of the week. I don't know if it's a lack of supervision, laziness, or management but it's still a poor choice on the restaurants part.
Ryan
Probably 5 or 6 times now I've come by like 20 mins before close and they are entirely locked up with lights off. I wish I could say this is bad service but it's literally no service at all.
WARL?CK
I generally enjoy this place. But closing your delivery 2 hours early is terrible. The restaurant says 10pm but they frequently stop delivery early on all days of the week. I don't know if it's a lack of supervision, laziness, or management but it's still a poor choice on the restaurants part.
Jeremy Dion
Quesada is a chain so if you have experience with others this will be similar. Although this Quesada mixed the burrito up before rolling it and had above average service compared to others. So for me that gets 5 stars.Prices are fair for what you get, and they have a lot of options.Vegetarian options: There is a multitude of vegetarian optionsParking: It's like any sort of little-ceasers, strip mall style. Not great parking but not hard by any meansWheelchair accessibility: As a strip mall it has standard wheelchair accessibility. Although it may be hard to see over the counter at the ingredients, nothing else is physically stopping you from ordering.I'd download their menu via the QR code at the counter if you are unable to see over the counter.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Large Beef Burrito, Ghost Pepper Hot Sauce
WARL?CK
I generally enjoy this place. But closing your delivery 2 hours early is terrible. The restaurant says 10pm but they frequently stop delivery early on all days of the week. I don't know if it's a lack of supervision, laziness, or management but it's still a poor choice on the restaurants part.
Terrible service, rice uncooked, chicken soggy and tasted off.Honest review -1/10
Atmosphere: 1
Food: 1
Service: 1
Be careful with this joint, I was food poisoned and the service is terrible. The atmosphere wasn’t very welcoming and the workers couldn’t be bothered. Straight faced with no
Atmosphere: 1
Food: 1
Service: 1
BEST Burrito place in Welland !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Guacamole, Burrito Bowl
I placed an order online, a burrito bowl with half rice and half street slaw for the base. When my order arrived I noticed lots of lettuce on top (didn’t even have lettuce as a topping). No big deal I can pick it off, but the base was also half rice half lettuce, with no street slaw. I thought maybe I was given someone else’s order by mistake, so I called the store just to ask. The girl on the phone said my order was correct to which I replied about it being incorrect. She kept asking if it was the one with all the lettuce on top and said she “put extra lettuce just for me”. She didn’t offer to remake it correctly, which I would’ve paid for it again and happily picked up. Instead she said she would keep it in mind the next time I ordered and hung up.This was very disappointing as it’s impossible to pick out warm, soggy, lettuce so I couldn’t eat it and it was a waste of money. I know it’s just lettuce but I’ve worked in customer service my whole life and it’s the principle if you make something incorrectly, you’re supposed to apologize and offer to remake it to how the customer ordered.
Atmosphere: 1
Food: 1
Service: 1
Got severe food poisoning both myself and my 6 year old ..I feel it was the jarritos ( spl) pop that came with our meal so it's unfortunate ?
Over priced, you have to beg for a table spoon of diced tomatoes spread out between 3 tacos, family of 3 starving still after 50$ spend.Chicken was almost frozen, beef was ewww, i dont know how people eat this slop!probly why they where shut down for months, yukkk save your $$$ and support local biz. This franchise sux and this location proves it.. if you like it, id guess probly eat 5-10 hotdogs a month, and have very low standards of food quality.The girls where nice, however, they way they served the toppings, you would assume they where paying for them out of thier own pocket.To bad as i like to spoil my staff owning a biz across the street from them. It Cost them big!! at dinner time this eve being dead and still not putting any toppings on, and serving everything cold and gross.pathetic tbh.We the people are tired of bad over priced food!!The New normal is nothing i want to get used to..
Atmosphere: 1
Food: 1
Service: 1
July 2023 Update. Not sure if it’s new owners since they’ve reopened. But the 5 strands of beef on a $20.00 burrito is absolutely unacceptable. Third time Ive been there since it’s reopened. Third time I was ripped off. What a disappointment.Love this place. The burritos are always so crammed full with items. Tacos are perfect. Always quick and the best part is the consistency. Always the same goodness!!!Only complaint I have is the tip section doesn’t work in the app!!!
Always amazing fresh food. To the owner- check who was working today at 12:30pm- the shorter woman was beyond friendly and when I ordered a grilled veggie bowl she made fresh veggies instead of just scraping the little bit left. Amazing customer service.
Love this restaurant. But this location has "closed due to heating issues" well over a week ago (maybe longer). Their phone number has since been disconnected. I know a new location is under construction nearby in Welland, and I suspect that this location will close for good until the new one is open. Some notice of clearer expectations for customers would have been appreciated. When the restaurant first closed for "heating issues", it was still a little bit cold out, but now I have no idea why they are still closed. Again, some notice or information to your customers would have been much appreciated. I don't understand how a franchise like this allows itself to lose business and stayed closed for so long unless they don't plan on re-opening.
Really good food, a little pricey. It's great for a once in awhile treat for something a little different than the normal fast food options!
Atmosphere: 4
Food: 5
Service: 4
Restaurantji Recommends
I generally enjoy this place. But closing your delivery 2 hours early is terrible. The restaurant says 10pm but they frequently stop delivery early on all days of the week. I don't know if it's a lack of supervision, laziness, or management but it's still a poor choice on the restaurants part.
Probably 5 or 6 times now I've come by like 20 mins before close and they are entirely locked up with lights off. I wish I could say this is bad service but it's literally no service at all.
I generally enjoy this place. But closing your delivery 2 hours early is terrible. The restaurant says 10pm but they frequently stop delivery early on all days of the week. I don't know if it's a lack of supervision, laziness, or management but it's still a poor choice on the restaurants part.
Quesada is a chain so if you have experience with others this will be similar. Although this Quesada mixed the burrito up before rolling it and had above average service compared to others. So for me that gets 5 stars.Prices are fair for what you get, and they have a lot of options.Vegetarian options: There is a multitude of vegetarian optionsParking: It's like any sort of little-ceasers, strip mall style. Not great parking but not hard by any meansWheelchair accessibility: As a strip mall it has standard wheelchair accessibility. Although it may be hard to see over the counter at the ingredients, nothing else is physically stopping you from ordering.I'd download their menu via the QR code at the counter if you are unable to see over the counter.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Large Beef Burrito, Ghost Pepper Hot Sauce
I generally enjoy this place. But closing your delivery 2 hours early is terrible. The restaurant says 10pm but they frequently stop delivery early on all days of the week. I don't know if it's a lack of supervision, laziness, or management but it's still a poor choice on the restaurants part.