Fried rice was dry and tasteless. The chicken balls were way overcooked and there was very little sweet and sour sauce. It is take out only so I didn't know until I was home.
Atmosphere: 2
Food: 1
Service: 2
Deidre Martin
Hello friends and families. I had ordered almost a $100 of Chinese Food from this restaurant. We got it home is was dried out flavourless rice, snot and gel filled liquid bean sprouts, the chicken looked like pale under cooked rubber animal of whatever kind and tastelessness. There wasn’t enough meat in the chicken balls instead all over cooked lumps of batter and the egg rolls dried out and shriveled up and appeared to be deep fried several times over and over to avoid discarding them. My husband, my daughter and myself all were up all night with the runs and to boot the dog turned his nose up and puffed at it. When I took it back to address the matter the owners wife screamed at me infront of her children and my daughter expressing “if I don’t like their food to never order AGAIN FROM THEM ;ever again, you understand, don’t come back; go somewhere else!!!” Wow rude, she didn’t care what we thought. I gently ExpressedI was not interested in an additional return visit to eat at this time nor another time for the same food we got prior to this visit. No thank you I expressed to her a refund would be fine. Unsuccessful I was at first :( and ragged she was she finally gave me my refund but deducted the price of 6 Chicken Ball and the three egg rolls from our bill because they didn’t get returned with the rest of the food I had taken Back. Needless to say did she know we only got 9 chicken balls and after one bite of each one of our egg rolls we all spit them out. I hope the little bit of money she held from my bill goes to goodwill and is used for her children college education and expenses. I’m glad I was able to contribute. Your welcome! I had given them a second chance to make it a better experience this time, amd it didn’t happen. On a soft note I tried to make this a good experience but she refused to see any part it. The wife continued to scream at me and my daughter expressing never come back out of being uncooperative slammed the refund in my hand. I have never been so abused and spoken to in my whole life. I to have owned and operated in the food industry and I would never hear of this child like behaviour. Don’t waste your time please. And again you can’t handle Money and then handle food nor cough in you hand, scratch your face and head or hair and handle money then food. Also watching the girl and guy make chicken balls with their bare hands :( Seeing this today standing at the front of their restaurant I wanted to barf. They should be reported. Where is health inspection! I can only hope the right people or for this matter EVERYONE! Is reading this. I hope you find your next favourite Chinese food Restaurant. Let me tell you something my Restaurant Friends. With many years of customer service and experience I’ve learned that the Customer is not always right in your eyes but the customer is still the Customer. Make every experience a memorable one and they will tell a dozen people make it a bad experience and they will tell the whole world.
Atmosphere: 1
Food: 1
Service: 1
Amanda Sorrell
Our favourite chinese food restaurant in Welland was closed, so we thought we would give Star Rose a try. The food was very bad. It was very dry and overcooked, and not fresh. In fact I dare say it was inedible. The chicken balls were like hard rocks and the lemon chicken was mainly gristle and I am not even sure it was chicken. The sauce they gave us in a container and that was on the lemon chicken was like a gelatinous glob. I really wanted to like it, because it would give us more options in Welland, but sadly, it was very disappointing. The people are lovely there, but their food is just awful. We ate a bit of it and then threw the rest out. We will not be coming back.
Atmosphere: 1
Food: 1
Service: 4
Denise Rowe Guerette
The food is fresh, delicious and huge amounts. The Cantonese chow mein amazing.
Atmosphere: 3
Food: 5
Service: 5
M Sanders
I just moved to Welland so this was my first time ordering from Star Rose Garden. The best Chinese food I've ever eaten.
Food: 5
Melissa Laurie
Awesome food
Daniele M
The food is amazing, large portions, prices are more than fair,
BillyJo Santoro
Fresh, hot, flavourful!!! Friendly staff……new favourite Chinese takeout😊
Margaret Gordon
Delicious food everytime
Ang Flammia
Love their food and it’s affordable and the quality is fantastic ❤️
Always great food and the portions are always promising! Never disappointed
Sheri Dunbar
Not very welcoming.
Merle
Just had the Wong ton soup and Cantonese chow mein tonight was the Best Ever!! Highly recommended!
Alyssa A
best food ive had in my whole entire life... immaculate, the service was so real and the atmosphere had so much positive aura i fear it was an experience that transcended me. THANK YOU STAR ROSE GARDEN!!!!!!!!!!!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Rice General TSO's Chicken and Egg Roll, Combination Plate, Sesame Chicken, Lemon Chicken, Cantonese Chow Mein, Shrimp Fried Noodle, Beef Lo Mein, Wonton Soup, Chicken Fried Rice, Roll, Chicken Lo Mein, Steamed BBQ Pork Bun, Wings, Mushroom Fried Rice, Fried Chicken Wings, Chicken Fried, Fried Chicken, Beef with Black Bean Sauce, Egg Roll, Chicken Wings
Jonathan Sheppit
Freshest chinese food in the city with generous portions!
Fried rice was dry and tasteless. The chicken balls were way overcooked and there was very little sweet and sour sauce. It is take out only so I didn't know until I was home.
Atmosphere: 2
Food: 1
Service: 2
Hello friends and families. I had ordered almost a $100 of Chinese Food from this restaurant. We got it home is was dried out flavourless rice, snot and gel filled liquid bean sprouts, the chicken looked like pale under cooked rubber animal of whatever kind and tastelessness. There wasn’t enough meat in the chicken balls instead all over cooked lumps of batter and the egg rolls dried out and shriveled up and appeared to be deep fried several times over and over to avoid discarding them.
My husband, my daughter and myself all were up all night with the runs and to boot the dog turned his nose up and puffed at it.
When I took it back to address the matter the owners wife screamed at me infront of her children and my daughter expressing “if I don’t like their food to never order AGAIN FROM THEM ;ever again, you understand, don’t come back; go somewhere else!!!”
Wow rude, she didn’t care what we thought.
I gently ExpressedI was not interested in an additional return visit to eat at this time nor another time for the same food we got prior to this visit. No thank you I expressed to her a refund would be fine.
Unsuccessful I was at first :( and ragged she was she finally gave me my refund but deducted the price of 6 Chicken Ball and the three egg rolls from our bill because they didn’t get returned with the rest of the food I had taken Back.
Needless to say did she know we only got 9 chicken balls and after one bite of each one of our egg rolls we all spit them out.
I hope the little bit of money she held from my bill goes to goodwill and is used for her children college education and expenses. I’m glad I was able to contribute. Your welcome!
I had given them a second chance to make it a better experience this time, amd it didn’t happen. On a soft note I tried to make this a good experience but she refused to see any part it.
The wife continued to scream at me and my daughter expressing never come back out of being uncooperative slammed the refund in my hand.
I have never been so abused and spoken to in my whole life.
I to have owned and operated in the food industry and I would never hear of this child like behaviour.
Don’t waste your time please.
And again you can’t handle
Money and then handle food nor cough in you hand, scratch your face and head or hair and handle money then food.
Also watching the girl and guy make chicken balls with their bare hands :( Seeing this today standing at the front of their restaurant I wanted to barf. They should be reported.
Where is health inspection!
I can only hope the right people or for this matter EVERYONE! Is reading this.
I hope you find your next favourite Chinese food Restaurant.
Let me tell you something my Restaurant Friends. With many years of customer service and experience I’ve learned that the Customer is not always right in your eyes but the customer is still the Customer. Make every experience a memorable one and they will tell a dozen people make it a bad experience and they will tell the whole world.
Atmosphere: 1
Food: 1
Service: 1
Our favourite chinese food restaurant in Welland was closed, so we thought we would give Star Rose a try. The food was very bad. It was very dry and overcooked, and not fresh. In fact I dare say it was inedible. The chicken balls were like hard rocks and the lemon chicken was mainly gristle and I am not even sure it was chicken. The sauce they gave us in a container and that was on the lemon chicken was like a gelatinous glob. I really wanted to like it, because it would give us more options in Welland, but sadly, it was very disappointing. The people are lovely there, but their food is just awful. We ate a bit of it and then threw the rest out. We will not be coming back.
Atmosphere: 1
Food: 1
Service: 4
The food is fresh, delicious and huge amounts. The Cantonese chow mein amazing.
Atmosphere: 3
Food: 5
Service: 5
I just moved to Welland so this was my first time ordering from Star Rose Garden.
The best Chinese food I've ever eaten.
Food: 5
Awesome food
The food is amazing, large portions, prices are more than fair,
Fresh, hot, flavourful!!! Friendly staff……new favourite Chinese takeout😊
Delicious food everytime
Love their food and it’s affordable and the quality is fantastic ❤️
Restaurantji Recommends
Always great food and the portions are always promising! Never disappointed
Not very welcoming.
Just had the Wong ton soup and Cantonese chow mein tonight was the Best Ever!! Highly recommended!
best food ive had in my whole entire life... immaculate, the service was so real and the atmosphere had so much positive aura i fear it was an experience that transcended me. THANK YOU STAR ROSE GARDEN!!!!!!!!!!!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Rice General TSO's Chicken and Egg Roll, Combination Plate, Sesame Chicken, Lemon Chicken, Cantonese Chow Mein, Shrimp Fried Noodle, Beef Lo Mein, Wonton Soup, Chicken Fried Rice, Roll, Chicken Lo Mein, Steamed BBQ Pork Bun, Wings, Mushroom Fried Rice, Fried Chicken Wings, Chicken Fried, Fried Chicken, Beef with Black Bean Sauce, Egg Roll, Chicken Wings
Freshest chinese food in the city with generous portions!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Combination Plate, Egg Roll
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