I recently just purchased a veggie sub today and I wasn’t happy the way the girl who made my sub, cut the bread. She really needs to learn to use a bread knife and properly, instead she squished the bread cut open not evenly cut either and on top of that her way of talking and tone was way rude. Please train your employees again and teach what customer service is and what it means. Additionally the soda machine was out of order and bottle soda drinks were not cold.
Atmosphere: 1
Food: 1
Service: 1
Michael Butterfield
Asked if they had soup and they just laughed and said no we don’t wanna, then when ordering 2 subs, they proceeded to call customers behind us and not take our order fully. Very rude staff. No soups, half the menu is blacked out, drink machine still isn’t working
Regina George
I placed a mobile order at the wrong location by accident (no where near me and I have no car). So I immediately called to cancel and no one answered the phone for 20 minutes. Finally an employee that said her name was “Kaur” answered and she was super rude and unhelpful. She told me she couldn’t cancel my order because she already made it, despite it still showing as “in progress” in my app.. she said the app doesn’t tell you when it’s ready and that the app not working properly isn’t her problem and then said it’s my own fault for not double checking the address before ordering. I explained if someone had answered the phone when I started calling 20 minutes ago that this wouldn’t be a problem, and it’s not my fault no one answered my call. She told me there’s nothing she can do for me. I asked her for a manager and she claimed to be the manager and said there was no one else working that I could speak to. I asked for a customer service phone number and she refused to give me any numbers and then she hung up on me. I called back because now I am furious that she hung up on me and when she realized it was me calling again, she hung up on me again. Completely useless. Most unhelpful, unsympathetic, rudest, unkind employee I have ever dealt with, at any store/restaurant I’ve ever been to. I have never been talked down to like that and treated so poorly over a simple mistake. I deleted my app after this and will never go to Subway again.
Service: 1
Kajal Shah
My veggie patty did not have a patty !!
Madison Andrew
They put way too much sauce on the sub. Not enjoyable whatsoever, it sucked.
Atmosphere: 1
Food: 1
Service: 2
jonathan yacyk
Food tasted great. Staff working kept asking me what I wanted, after repeatedly saying I need a minute. Was standing super far away from the counter too. $32 for two subs with no sides is a little ridiculous, but they tasted good at least
Atmosphere: 2
Food: 5
Service: 3
Bobby singh
Subway on 95 Lincoln St. in Welland, Ontario is an absolutely horrible place to stop by and eat. I went there a hot July evening, and the air conditioning was not working in addition to the fountain, drink machine being out out of order. On top of that, they were advertising a $30 gift card with a five dollar voucher. I paid for the $30 gift card and when it came time to get the five dollar voucher, the employee said it’s not available. This was definitely not appreciated. I had to stand my ground andshe then honoured the promotion which was advertised on a sign right in front of the cash register. She gave me a big attitude after that. I’ve been to much better subways, and this is one you should definitely avoid.
Atmosphere: 1
Food: 1
Service: 1
SKY NIC
I had a delicious teriyaki chicken sub. The bread was a little tough; could have been fresher though, but the filling was good. There is no dine in.
Atmosphere: 5
Food: 4
Service: 5
M S
Fresh sandwich but prices are going up
travis richard
Ordered a delivery order, and paid for a drink but never got a drink. Manager sent one incomplete email and hasn’t answered my email since. Not willing to give any further explanation as to why I was missing my drink and not willing to compensate.
The new foot long nachos need different packaging, half the toppings and most of the sauce gets stuck at the top of the bag, kind of frustrating
Craig Kellmann
Food is as to be expected, but customer service is severally lacking. It's painful to try and get the staff to make the sandwich the way you want. It feels like I'm inconveniencing them by ordering from their restaurant.
Tom Kares
They make subs. They are good.
Jodie Takach
Subway is American owned. This location employes only Indian temporary foreign workers whiles canadian youth unemployment is at an all time high. In my humble opinion we should not support American owned businesses who employ only Indians.
Dharmik Desai
It was a perfectly made order that I had placed online 2 days ago. That was perfection. Thanks for the perfect amount of salt and pepper.
I recently just purchased a veggie sub today and I wasn’t happy the way the girl who made my sub, cut the bread. She really needs to learn to use a bread knife and properly, instead she squished the bread cut open not evenly cut either and on top of that her way of talking and tone was way rude. Please train your employees again and teach what customer service is and what it means. Additionally the soda machine was out of order and bottle soda drinks were not cold.
Atmosphere: 1
Food: 1
Service: 1
Asked if they had soup and they just laughed and said no we don’t wanna, then when ordering 2 subs, they proceeded to call customers behind us and not take our order fully. Very rude staff. No soups, half the menu is blacked out, drink machine still isn’t working
I placed a mobile order at the wrong location by accident (no where near me and I have no car). So I immediately called to cancel and no one answered the phone for 20 minutes. Finally an employee that said her name was “Kaur” answered and she was super rude and unhelpful. She told me she couldn’t cancel my order because she already made it, despite it still showing as “in progress” in my app.. she said the app doesn’t tell you when it’s ready and that the app not working properly isn’t her problem and then said it’s my own fault for not double checking the address before ordering. I explained if someone had answered the phone when I started calling 20 minutes ago that this wouldn’t be a problem, and it’s not my fault no one answered my call. She told me there’s nothing she can do for me. I asked her for a manager and she claimed to be the manager and said there was no one else working that I could speak to. I asked for a customer service phone number and she refused to give me any numbers and then she hung up on me. I called back because now I am furious that she hung up on me and when she realized it was me calling again, she hung up on me again. Completely useless. Most unhelpful, unsympathetic, rudest, unkind employee I have ever dealt with, at any store/restaurant I’ve ever been to. I have never been talked down to like that and treated so poorly over a simple mistake. I deleted my app after this and will never go to Subway again.
Service: 1
My veggie patty did not have a patty !!
They put way too much sauce on the sub. Not enjoyable whatsoever, it sucked.
Atmosphere: 1
Food: 1
Service: 2
Food tasted great.
Staff working kept asking me what I wanted, after repeatedly saying I need a minute. Was standing super far away from the counter too.
$32 for two subs with no sides is a little ridiculous, but they tasted good at least
Atmosphere: 2
Food: 5
Service: 3
Subway on 95 Lincoln St. in Welland, Ontario is an absolutely horrible place to stop by and eat. I went there a hot July evening, and the air conditioning was not working in addition to the fountain, drink machine being out out of order. On top of that, they were advertising a $30 gift card with a five dollar voucher. I paid for the $30 gift card and when it came time to get the five dollar voucher, the employee said it’s not available. This was definitely not appreciated. I had to stand my ground andshe then honoured the promotion which was advertised on a sign right in front of the cash register. She gave me a big attitude after that. I’ve been to much better subways, and this is one you should definitely avoid.
Atmosphere: 1
Food: 1
Service: 1
I had a delicious teriyaki chicken sub. The bread was a little tough; could have been fresher though, but the filling was good. There is no dine in.
Atmosphere: 5
Food: 4
Service: 5
Fresh sandwich but prices are going up
Ordered a delivery order, and paid for a drink but never got a drink. Manager sent one incomplete email and hasn’t answered my email since. Not willing to give any further explanation as to why I was missing my drink and not willing to compensate.
Restaurantji Recommends
The new foot long nachos need different packaging, half the toppings and most of the sauce gets stuck at the top of the bag, kind of frustrating
Food is as to be expected, but customer service is severally lacking. It's painful to try and get the staff to make the sandwich the way you want. It feels like I'm inconveniencing them by ordering from their restaurant.
They make subs. They are good.
Subway is American owned. This location employes only Indian temporary foreign workers whiles canadian youth unemployment is at an all time high. In my humble opinion we should not support American owned businesses who employ only Indians.
It was a perfectly made order that I had placed online 2 days ago. That was perfection. Thanks for the perfect amount of salt and pepper.
Loading...