Tim Hortons

563 Niagara St, Welland
(905) 734-8202

Recent Reviews

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crystal beauparlant

This place a really gone down the tubes soo slow and 9 out of 10 times they get my order wrong

Atmosphere: 2

Food: 3

Service: 1

AKSHAY DUHAN

The Girl on Drive thru on August 25 2025 at 1820 hrs is amazing. The way she responds and respect the costumer is amazing
Really appreciate her hard word.

Atmosphere: 5

Food: 5

Service: 5

Rick Vance

Was open at 4 am

Atmosphere: 5

Food: 5

Service: 5

Jewels

Asking for something extra toasted means asking for it extra toasted 🤦‍♀️

Atmosphere: 2

Food: 2

Service: 2

mirzat maimaiti

There is bugs in it

Atmosphere: 1

Food: 1

Service: 1

B M

Friendly staff, fast service and very clean dining area.

Atmosphere: 5

Food: 5

Service: 5

Gilmarie Cruiz

Even when you're indoors, the drive-thru is still open!

Atmosphere: 5

Food: 5

Service: 5

Ginger S

Great first experience..
Friendly staff, attentive and helpful.

Thank u.
(Visitor from Calgary)

Update:
2nd January, 2025
2:44pm
Only one person behind the line and we waited 5 minutes infront of the counter.. none of the staff acknowledged us untill I asked if anyone is taking orders in the front.. I was told with an attitude that someone will be with me if I can have patience!

Customer service department needs improvement!

Atmosphere: 5

Food: 5

Service: 5

will kilgour

Asked for a simple 20 pack of timbits birthday cake and chocolate and somehow I ended up with the complete wrong timbits. Come here if you want your order messed up.

Atmosphere: 3

Food: 1

Service: 1

lyla

What a horrible place, got served at first by a lady called “Kitty”, spoke to me with such a condescending tone and when I was checking what my daughter wanted she rolled her eyes and sighed at me. What type of service is this? Then a nicer lady called “Anna” came along and she was nothing short of an angel. However, kitty needs to fix her attitude! Spoke to me like an idiot and I ended up crying in my own car, small interactions can go a long way and she ruined my morning!

Atmosphere: 1

Food: 1

Service: 1

Kent Barrow

Poor poor service can never get the orders right you ask for 1 cream in your coffee but they get confused and make it a double cream and even knowing they made a mistake they will send it off to you. Almost every time I go there it seems I have to go back and return what they gave me

Atmosphere: 1

Food: 3

Service: 1

Fèlîshæ Lynn

My favorite place to get a nice hot cup of coffee

Atmosphere: 5

Food: 5

Service: 5

Bill Durfy

This is my “go to” Timmies in town. The staff is consistently friendly and helpful

Wheelchair accessibility: The buttons always work and are unobstructed. I wish other stores were as consistent

Atmosphere: 5

Food: 5

Service: 5

Balakrishna Karlapudi

Was standing at the counter for 5 min straight and no even even attended me doesn’t even have common courtesy to talk to their guests and kept on ignoring would never come back here

Pat Powell

I went for a tea tonight at 10:43 and the young lady with the ginger hair told me that they close at 1045-1050
The staff is to lazy to finish their shift full but sure they are getting paid until 11pm. It's not fair that the internet says one thing and when you get there is another thing. Folks it best to go to the one on Rice rd they are open 24hrs and also has food ?

Atmosphere: 1

Food: 3

Service: 1

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