I’ve been coming to this one ever since the one down the street has been closed and I can say, I am very impressed with the service they provide here. The staff is very friendly and the male supervisor was very nice and helpful with helping my wife on what to get and help her customize the wrap. The store is very clean and welcoming and all the tables are actually clean which is very nice. Definitely found my new spot, thanks again!!!!
Atmosphere: 5
Food: 5
Service: 5
Cody Brooks
I just wanted to say that I'm proud of the manager here for supporting his staff and refusing service to an ignorant, abusive drive-thru customer this afternoon. The woman in the car ahead of me said something expletive to the person working drive-thru and was promptly informed that her behavior is unacceptable and she won't be served. Well done, manager. To that woman - please be better.
Atmosphere: 5
Food: 4
Service: 5
Jenn McBride
Came in last night and the Service was phenomenal, the store was very clean with the tables being cleaned and no garbage on the floor!! And every time I come in the donuts selection is always good which I appreciate it. I come in every Tuesday and Thursday and the male supervisor is always welcoming and kind. It’s definitely the best tims out there!! Keep up the good work 🙂.
Atmosphere: 5
Food: 5
Service: 5
Tony Gombosa
Anybody know where Stacy from the morning crew went
Debbie Murray
I went in for coffee and this place is very unclean. Glad I don't eat Tim Hortons.
Atmosphere: 1
Sarah Dean
Came in last night the gentleman was very nice and helpful. He gave us amazing service also I can appreciate how clean the store is and that there was a good selection of donuts!! Thanks keep it up:)
Atmosphere: 5
Food: 5
Service: 5
Christopher Carter
The best staff at any Tim Hortons I’ve ever been at! Keeps me coming back every day.
Atmosphere: 5
Food: 5
Service: 5
Tammy M
Love Debbie! She’s awesome! Whole crew is great - smiling, laughing. Creates a super positive environment. And hey - decent coffee 😁
Atmosphere: 5
Food: 5
Service: 5
Sozo
Bought a tea multiple times from this location and it looks like this in the photo. Multiple teas undrinkable
Hayley Trider
Dee is so joyful so Happy she has great customer service!!! Dee is our favourite. She is a very friendly and welcoming person, we love her service, she should get a raise and be on front cash always.
Dee is a sweet and friendly lady has great customer service and shows respect to the customers, made it a great experience this was at the Lancaster Tim Hortons location in Welland at 852 Niagara street
Atmosphere: 5
Food: 5
Service: 5
Huda Toma
Mike is very hard worker and friendly associate here, thank you so much for all you do 🙏
Harpreet Singh Kharoud
great customer service everytime…staff is really friendly and helpful and they know my order everytime I go…Really appreciate for providing such a great experience….
Atmosphere: 5
Food: 5
Service: 5
Jordan Sardella
Normally I love this location and I’m a regular customer but today I had the rudest person at cash snarky because my debit card was being dumb (it eventually took after the 2nd time). Let’s not mention that when my gold Mastercard was left at the counter it was never returned (within a 15 minute time span) thankfully I could pause it until it got replaced
Christopher The Light Jones
Piece of clear plastic bag found in coffee from disgruntled employee probably from the lid or cup packaging.
I’ve been coming to this one ever since the one down the street has been closed and I can say, I am very impressed with the service they provide here. The staff is very friendly and the male supervisor was very nice and helpful with helping my wife on what to get and help her customize the wrap. The store is very clean and welcoming and all the tables are actually clean which is very nice. Definitely found my new spot, thanks again!!!!
Atmosphere: 5
Food: 5
Service: 5
I just wanted to say that I'm proud of the manager here for supporting his staff and refusing service to an ignorant, abusive drive-thru customer this afternoon. The woman in the car ahead of me said something expletive to the person working drive-thru and was promptly informed that her behavior is unacceptable and she won't be served. Well done, manager. To that woman - please be better.
Atmosphere: 5
Food: 4
Service: 5
Came in last night and the Service was phenomenal, the store was very clean with the tables being cleaned and no garbage on the floor!! And every time I come in the donuts selection is always good which I appreciate it. I come in every Tuesday and Thursday and the male supervisor is always welcoming and kind. It’s definitely the best tims out there!! Keep up the good work 🙂.
Atmosphere: 5
Food: 5
Service: 5
Anybody know where Stacy from the morning crew went
I went in for coffee and this place is very unclean. Glad I don't eat Tim Hortons.
Atmosphere: 1
Came in last night the gentleman was very nice and helpful. He gave us amazing service also I can appreciate how clean the store is and that there was a good selection of donuts!! Thanks keep it up:)
Atmosphere: 5
Food: 5
Service: 5
The best staff at any Tim Hortons I’ve ever been at! Keeps me coming back every day.
Atmosphere: 5
Food: 5
Service: 5
Love Debbie! She’s awesome! Whole crew is great - smiling, laughing. Creates a super positive environment. And hey - decent coffee 😁
Atmosphere: 5
Food: 5
Service: 5
Bought a tea multiple times from this location and it looks like this in the photo. Multiple teas undrinkable
Dee is so joyful so Happy she has great customer service!!! Dee is our favourite. She is a very friendly and welcoming person, we love her service, she should get a raise and be on front cash always.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Dee is a sweet and friendly lady has great customer service and shows respect to the customers, made it a great experience this was at the Lancaster Tim Hortons location in Welland at 852 Niagara street
Atmosphere: 5
Food: 5
Service: 5
Mike is very hard worker and friendly associate here, thank you so much for all you do 🙏
great customer service everytime…staff is really friendly and helpful and they know my order everytime I go…Really appreciate for providing such a great experience….
Atmosphere: 5
Food: 5
Service: 5
Normally I love this location and I’m a regular customer but today I had the rudest person at cash snarky because my debit card was being dumb (it eventually took after the 2nd time). Let’s not mention that when my gold Mastercard was left at the counter it was never returned (within a 15 minute time span) thankfully I could pause it until it got replaced
Piece of clear plastic bag found in coffee from disgruntled employee probably from the lid or cup packaging.
Atmosphere: 3
Food: 1
Service: 1
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