Kaitley was very nice! She was patient with everyone and answered all our questions. She went above and beyond :) Thank you!
Rick and Joanne Bartlett
Great food and service for our Stayner Hitmen Lacrosse team. Thank you!
M Harrington
Jonathan was our server tonight. He was amazing!! Food came out fast and hot!
Esten McLaren
We were a large group and they handled us with excellent service. Orders were brought out quickly and accurately.
Shallon Kemsley
Thank you so much for always hosting our team dinners! It’s always excellent food, fast and friendly service
Justine Mendoza
During our visit, Emily was our server. She was very nice, attentive, and responsive. Everything came out relatively fast and the food was yummy. Overall a great dining experience and would come again!
Victor Reyes
Janine has amazing customer services 100/100 She is so kind hearted such a beautiful soul would 1000% coming back
Reegan
Emily was so amazing and gave us such positive service
Annie
I wanted to share some honest feedback about our recent visit. We had a reservation for seven people (3 adults and 4 kids) at 6:00 p.m. and were seated promptly, which we appreciated. The restaurant was quite busy when we arrived, but things quickly went downhill from there. We waited about 15 minutes without being acknowledged, and only after asking did we find out who our server was. She came by about five minutes later and, while she was friendly and had a positive attitude, the service overall left a lot to be desired. It took another 10 minutes just to receive our drinks. After placing our food order, we waited well over an hour for our meals. Meanwhile, several tables that arrived well after us were being served their entrees. The kids were understandably getting restless and hungry. When we asked about the delay, we were told the food would be out "in a minute"—but it was another 15 minutes before anything arrived. Even then, not everything was right. My niece's pasta was served cold, and the soup I ordered never arrived at all. My second drink I ordered finally came about 30 minutes later. By this point, the restaurant had quieted down, with large portions of the dining area empty, so the ongoing delays were hard to understand. The only person who acknowledged the situation and apologized was the hostess. While I still chose to leave a 15% tip, the overall experience was really disappointing. We were there for 2.5 hours, much of that time just waiting—with four hungry kids in tow. I hope this feedback is helpful. We were really looking forward to a nice evening out, but unfortunately, this visit fell far short of expectations.
Michael
Our server was very friendly, attentive, and accommodating for our large and diverse group that included kids and grandparents. Food was great, as always, and we'll be back again in the future.
Clean, comfortable atmosphere. Fantastic service and great food. One of the better East Side Mario's locations I've been to.
Joseph
A regular dining spot it doesn't disappoint Our waitress Shelby works hard and is very pleasant
Kate
Worst restaurant experience ever! After waiting 25 minutes for someone to come over to take our drink order, I had to go find hostess to ask for service. Waitress came 5 minutes later and with no apology, she asked, what do you want? We ordered and after 10 minutes with no drinks....we left! Had the best service and meal at Swiss Chalet.
Mary
The waiter was super nice and gave us a lot of time to think about our food and didnt rush us
Karin
All went well Service food value The noise level acceptable as well Appreciated being able to reserve for our group of eight Thanks!
Kaitley was very nice! She was patient with everyone and answered all our questions. She went above and beyond :) Thank you!
Great food and service for our Stayner Hitmen Lacrosse team. Thank you!
Jonathan was our server tonight. He was amazing!! Food came out fast and hot!
We were a large group and they handled us with excellent service. Orders were brought out quickly and accurately.
Thank you so much for always hosting our team dinners! It’s always excellent food, fast and friendly service
During our visit, Emily was our server. She was very nice, attentive, and responsive. Everything came out relatively fast and the food was yummy. Overall a great dining experience and would come again!
Janine has amazing customer services 100/100
She is so kind hearted such a beautiful soul would 1000% coming back
Emily was so amazing and gave us such positive service
I wanted to share some honest feedback about our recent visit. We had a reservation for seven people (3 adults and 4 kids) at 6:00 p.m. and were seated promptly, which we appreciated. The restaurant was quite busy when we arrived, but things quickly went downhill from there. We waited about 15 minutes without being acknowledged, and only after asking did we find out who our server was. She came by about five minutes later and, while she was friendly and had a positive attitude, the service overall left a lot to be desired. It took another 10 minutes just to receive our drinks. After placing our food order, we waited well over an hour for our meals. Meanwhile, several tables that arrived well after us were being served their entrees. The kids were understandably getting restless and hungry. When we asked about the delay, we were told the food would be out "in a minute"—but it was another 15 minutes before anything arrived. Even then, not everything was right. My niece's pasta was served cold, and the soup I ordered never arrived at all. My second drink I ordered finally came about 30 minutes later. By this point, the restaurant had quieted down, with large portions of the dining area empty, so the ongoing delays were hard to understand. The only person who acknowledged the situation and apologized was the hostess. While I still chose to leave a 15% tip, the overall experience was really disappointing. We were there for 2.5 hours, much of that time just waiting—with four hungry kids in tow. I hope this feedback is helpful. We were really looking forward to a nice evening out, but unfortunately, this visit fell far short of expectations.
Our server was very friendly, attentive, and accommodating for our large and diverse group that included kids and grandparents. Food was great, as always, and we'll be back again in the future.
Restaurantji Recommends
Clean, comfortable atmosphere. Fantastic service and great food. One of the better East Side Mario's locations I've been to.
A regular dining spot it doesn't disappoint Our waitress Shelby works hard and is very pleasant
Worst restaurant experience ever! After waiting 25 minutes for someone to come over to take our drink order, I had to go find hostess to ask for service. Waitress came 5 minutes later and with no apology, she asked, what do you want? We ordered and after 10 minutes with no drinks....we left! Had the best service and meal at Swiss Chalet.
The waiter was super nice and gave us a lot of time to think about our food and didnt rush us
All went well Service food value The noise level acceptable as well Appreciated being able to reserve for our group of eight Thanks!
Loading...