Had a McVeggie meal. Really yum - would highly recommend to folks to try out the fantastic pattie burger!
Atmosphere: 5
Food: 5
Service: 5
Kellysha Mosea
They gave me very stale bread and the meat was very cold and hard I would not recommend go somewhere else
Atmosphere: 2
Food: 1
Service: 1
Raj Prasad
ALERT- when ordering at this location please ensure you check your order, my last 2 experience the order was missing an item. When spoke to the store manager, he was of no help and expects the customer to run around etc, it’s extremely poor customer service and avoid this location as much possible as you can.
Service: 1
Navid Adim
Smell really bad like washroom in all
Fiona
Smell like washroom inside the store and worse customer service ever,
Atmosphere: 1
Food: 1
Service: 1
S M
If I could give zero stars, I would. This location has serious issues with professionalism, and my recent visit was the final straw. I had a disturbing encounter involving an employee named Erika H, who was openly badmouthing a customer behind their back in an erratic and disrespectful manner. This wasn’t just a passing comment. It was outright malicious, unprovoked, and entirely inappropriate for a workplace, let alone a customer-facing role.
How do I know this happened? Another customer recorded the entire incident on video, which I plan to submit to McDonald's corporate head office along with a formal complaint. It's shocking that behavior like this is tolerated, especially in a brand that claims to value customer service and respect.
To make matters worse, the management team seems either complicit or completely unaware. The culture at this location feels more like a toxic high school clique than a place of business. Instead of promoting a respectful and welcoming environment, the management appears to enable or ignore gossip, bullying, and unprofessional conduct. It’s like something out of Mean Girls, but worse, because real people are being affected.
I strongly urge McDonald’s corporate to investigate the staff and management at this location. There needs to be accountability, retraining, and possibly replacement of anyone contributing to this toxic environment. Until that happens, I’ll be taking my business elsewhere and encouraging others to do the same.
Atmosphere: 1
Food: 1
Service: 1
MillowPillowSill
Waited a while for my food, seemed hectic and definitely understaffed. No one seemed to be helping and lots of workers standing around talking
Atmosphere: 1
Food: 1
Service: 1
Brookelynn Hunter
Waited 15 minutes in the left lane of the drive thru while the right side had their orders taken just fine. Got the milk in my coffee wrong, forgot my straw, gave me the wrong food. went back to get the right food, went back to my car and they gave me the wrong food AGAIN. When i finally sat down to eat my food, it looked and tasted so unappetizing that i literally couldn’t eat it. I understand its a busy location but I have been extremely let down countless times and unfortunately today was my final straw lol i will not be back to this location. I recommend the location on dundas and thickson, never have had an issue there.
Atmosphere: 1
Food: 1
Service: 1
Kate Shakhlovich
Food is good. Inside is dirty, the floor is sticky, the tables are stained too, one garbage broken near the restroom.
Atmosphere: 3
Food: 5
Service: 4
Megan Heywood
I was here with my husband and toddler at a busy time and Malik (who I'm assuming is a manager) did a fantastic job taking care of waiting customers and keeping things moving. He was very attentive and calm during a chaotic rush!
Was unsettling watching the staff chase bugs with an electric fly swatter for the length of our stay, zapped bugs dropping. Very loud. Bugs in donut case at front as well do not order from there.
Atmosphere: 2
Anjali
Horrible service
Atmosphere: 3
Food: 3
Service: 1
Daniel Boyce
Receive a Diet Coke instead of regular coke when I asked for regular
Food: 1
Ob Ki
Terrible customer service ordered food habe my kids up at 4am only to find out no order is showing up for them and the driver is there waiting and no order the transaction even went thru my bank
Had a McVeggie meal. Really yum - would highly recommend to folks to try out the fantastic pattie burger!
Atmosphere: 5
Food: 5
Service: 5
They gave me very stale bread and the meat was very cold and hard I would not recommend go somewhere else
Atmosphere: 2
Food: 1
Service: 1
ALERT- when ordering at this location please ensure you check your order, my last 2 experience the order was missing an item. When spoke to the store manager, he was of no help and expects the customer to run around etc, it’s extremely poor customer service and avoid this location as much possible as you can.
Service: 1
Smell really bad like washroom in all
Smell like washroom inside the store and worse customer service ever,
Atmosphere: 1
Food: 1
Service: 1
If I could give zero stars, I would. This location has serious issues with professionalism, and my recent visit was the final straw. I had a disturbing encounter involving an employee named Erika H, who was openly badmouthing a customer behind their back in an erratic and disrespectful manner. This wasn’t just a passing comment. It was outright malicious, unprovoked, and entirely inappropriate for a workplace, let alone a customer-facing role.
How do I know this happened? Another customer recorded the entire incident on video, which I plan to submit to McDonald's corporate head office along with a formal complaint. It's shocking that behavior like this is tolerated, especially in a brand that claims to value customer service and respect.
To make matters worse, the management team seems either complicit or completely unaware. The culture at this location feels more like a toxic high school clique than a place of business. Instead of promoting a respectful and welcoming environment, the management appears to enable or ignore gossip, bullying, and unprofessional conduct. It’s like something out of Mean Girls, but worse, because real people are being affected.
I strongly urge McDonald’s corporate to investigate the staff and management at this location. There needs to be accountability, retraining, and possibly replacement of anyone contributing to this toxic environment. Until that happens, I’ll be taking my business elsewhere and encouraging others to do the same.
Atmosphere: 1
Food: 1
Service: 1
Waited a while for my food, seemed hectic and definitely understaffed. No one seemed to be helping and lots of workers standing around talking
Atmosphere: 1
Food: 1
Service: 1
Waited 15 minutes in the left lane of the drive thru while the right side had their orders taken just fine. Got the milk in my coffee wrong, forgot my straw, gave me the wrong food. went back to get the right food, went back to my car and they gave me the wrong food AGAIN. When i finally sat down to eat my food, it looked and tasted so unappetizing that i literally couldn’t eat it. I understand its a busy location but I have been extremely let down countless times and unfortunately today was my final straw lol i will not be back to this location. I recommend the location on dundas and thickson, never have had an issue there.
Atmosphere: 1
Food: 1
Service: 1
Food is good. Inside is dirty, the floor is sticky, the tables are stained too, one garbage broken near the restroom.
Atmosphere: 3
Food: 5
Service: 4
I was here with my husband and toddler at a busy time and Malik (who I'm assuming is a manager) did a fantastic job taking care of waiting customers and keeping things moving. He was very attentive and calm during a chaotic rush!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Prepare to be parked at the drive thru every time
Service: 1
Was unsettling watching the staff chase bugs with an electric fly swatter for the length of our stay, zapped bugs dropping. Very loud. Bugs in donut case at front as well do not order from there.
Atmosphere: 2
Horrible service
Atmosphere: 3
Food: 3
Service: 1
Receive a Diet Coke instead of regular coke when I asked for regular
Food: 1
Terrible customer service ordered food habe my kids up at 4am only to find out no order is showing up for them and the driver is there waiting and no order the transaction even went thru my bank
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