Thai Express Whitby

First time eating in this location.
When i come in store very clean and reception was great
When i made the order i saw the guy did small mistake so politely i ask him to fix it up and the guy directly apologized and fix it up and because it was dine in , him and the team treated us very highly professionally.
I’m really happy that’s he didn’t took anything personally and they worked as a team to make us happy.
Highly recommend the quality of the food and the service.
All the best

Atmosphere: 5

Food: 5

Service: 5

This location is one of the best I tried. The owner ensures great customer service and commits to the best service. He always goes an extra mile to serve customers. The way the owner/employees prepared the food was perfect according to my customized request. I really appreciate their service and food quality! It's also a clean location. They can make it egg-free, soy-free and gluten-free. They even replaced canola oil with a healthier oil!

Atmosphere: 5

Food: 5

Service: 5

Everything was amazing. Amazing customer service by Mihir.

Atmosphere: 5

Food: 5

Service: 5

It is so clean in here. Staff is very friendly and food is amazing. I love their “wall of hope”, it is very inclusive

Atmosphere: 5

Food: 5

Service: 5

This Thai express is pretty modern and nice inside. Now that the one positive is out of the way, we can move onto the main issue with this location.

Be very careful of ordering here when you do take out, unless you are watching over them while they are making things, the reality is that they will cheap out on anything and everything. Your protein chosen will barely be there and it’s always hit and miss. Perhaps it’s a lack of training with personnel but there are other reviews here highlighting the same issue. Proceed with caution

Atmosphere: 4

Food: 1

Service: 3

Great place, amazing cool and excellent customer service. Thank you

Atmosphere: 5

Food: 5

Service: 5

I just wanted to say that every time I come here, Vipul is always so polite and accommodating. His customer service is 10 out of 10 and it is very rare to experience this consistent service when going to other restaurants. The food is great, service is very warm and welcoming. I highly recommend.

Atmosphere: 5

Food: 5

Service: 5

Great food!
Service is amazing!
Mit is SO AWESOME!

Atmosphere: 5

Food: 5

Service: 5

The food was good. We loved the place and the people 😎

Atmosphere: 5

Food: 5

Service: 5

I will pass next time!

The pad Thai does not taste like a traditional pad Thai and the portions was 'very' small filling a small takeout container only 3/4 to the top.

My fresh shrimp rolls were essentially a salad. Two shrimp in each roll cut in pieces to make it seem like more. I tasted only lettuce and been sprouts. My mother and I each ate 1/2 of 1 and tossed the rest.

Would not go back. Would not recommend.

food is delicious..they have good service atmosphere is so quite and cold especially in hot weather.

Atmosphere: 5

Food: 5

Service: 5

Ate here today. Workers are extremely friendly. They forgot to put my spring roll in my take out bag by mistake - when I came back inside for it & before I even said anything they were extremely apologetic, had my spring rolls ready to go, and gave me coupons without even asking! They are great with customers and very nice. Also, food is really good, large portions, and the place is so clean and accommodating with wheelchair accessible bathrooms & features. 10/10. would be back!

Atmosphere: 5

Food: 5

Service: 5

This my first visit and I am very impressed with the hospitality I got from the 2 gentlemans that are working here i am not sure if they are owners or employees, the food was great the restaurant very clean the service excellent I am from Toronto I will be back again!

Staff and Manager are friendly and very welcoming., if unsure what you would like to eat they’re more than helpful in helping you decide. Delicious food, Clean establishment. I would highly recommend this location!

Atmosphere: 5

Food: 5

Service: 5

Thai soup doesn't have flavor. Dumplings are those from a bag? and your peanut sauce looks weird

Food: 2