Tim Hortons

320 Thickson Rd S, Whitby
(905) 444-9000

Recent Reviews

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VARSHIL PATEL

I had a disappointing experience at Tim Hortons due to a language barrier with the employee taking my order. She had difficulty understanding my request and seemed frustrated instead of trying to clarify or get help. As a result, I received the wrong order, and resolving the issue became even more difficult. Her attitude felt dismissive and unprofessional, which made the whole interaction uncomfortable. Tim Hortons should ensure staff are trained in basic communication and customer service to provide a better experience for all customers.

Nicole Loyer

They are always so kind and welcoming. They work very fast and efficiently to get you your order in a timely manner

Owen Naylor

Best Tim hortons in the WORLD THANK YOU MALA

Nindhu Rehal

Nice, friendly and fast service

roy varcoe

Too many homeless people sleeping on the tables and hanging around

jojeena thaseekaran

This Tim Hortons location truly stands out thanks to its amazing service and welcoming atmosphere. Every visit is a pleasure, and a big part of that is because of Mala—she’s hands down the best employee there. Always friendly, efficient, and professional, Mala goes above and beyond to make every customer feel valued. Whether it's remembering your regular order or just offering a warm smile in the morning, she makes a real difference. The coffee is always fresh, the food is consistently good, and the place is kept clean and comfortable. Highly recommend stopping by this location—you’ll be glad you did!

Ritika Ritika

Excellent service at this tim hortons! Kavita was very polite, attentive, and made the experience enjoyable. She deserves recognition!

Kavita Phogat

I really appreciate the friendly atmosphere and how welcoming the team is. It makes every visit enjoyable!

Travis Boone

No sense of urgency or customer service.

Atmosphere: 2

Food: 2

Service: 1

gaganjotvirk singh

Staff greet to everyone but most of customer even not.reply for greet. They are providing good customer service and fast service thx

Atmosphere: 5

Food: 5

Service: 5

holley c

Worst tim hortons I have ever been to in my entire life. Sat in drive thru line up for 10 minutes for ONE cup of coffee. When I went to the window, the staff told me that they weren’t allowed to ask customers to park and wait for their food if it wasn’t ready. ANY other food establishment will keep the line moving and have customers wait in the parking lot if necessary. Never coming back here again. Terrible staff and management.

Atmosphere: 1

Food: 1

Service: 1

Seven7Seven

Terrible terrible terrible drive thru service

Service: 1

Parkz M

Terrible store.

Lynn Fawcett

What is happening with the extra large cups - they have split up the seams the last 3 times I have had tea. If this isn’t resolved I will eventually get burned! Are you guys buying cheaper cups by the lowest bidder?

Atmosphere: 5

Food: 5

Service: 5

Chris Wang

Met expectations.

Atmosphere: 3

Food: 3

Service: 3

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