Tim Hortons
320 Thickson Rd S, Whitby
(905) 444-9000
Recent Reviews
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Best Tim Hortons location. I use the drive through every morning before work and Angie and the staff are always super friendly and efficient!
Great team
Atmosphere: 5
Food: 5
Service: 5
I love how consistent the taste of my coffee is every time I visit.Its nice to see employees who seem happy and care about customers 😊
Atmosphere: 5
Food: 5
Service: 5
Like every Tim Hortons these days, expect whatever you order to be incorrect. THREE morning in a row I have came here and received incorrect items. I don’t know what it is, whether it’s the clear language barrier or something else, but these establishments really need to get it together. It’s a miracle these places still operate.
Atmosphere: 1
Food: 2
Service: 1
One of the best tim Hortons and very friendly staff at this location.
Atmosphere: 5
Food: 5
Service: 5
Great customer service from the manager summi and her staff
Atmosphere: 5
Food: 5
Service: 5
I had a lovely experience at this location. Quick service, quick response time and the cashier who served me Mala, was excellent. Took my order with a smile and great attitude. Efficiently got my order ready and was out the door in five minutes! 10/10 service
Atmosphere: 4
Food: 4
Service: 5
Great service by the staff everything is made perfectly and good looking packaging
Atmosphere: 5
Food: 5
Service: 5
The service was very coherent and they got the order right.
Atmosphere: 5
Food: 5
Service: 5
Great coffee! Love the cold brews!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I could not understand the person working the drive-through. Their English language proficiency was poor, and they had a heavy accent. Unsurprisingly, they got my order wrong. Clear communication is essential at a drive-through speaker.
Atmosphere: 1
Food: 1
Service: 1
Staffs and Supervisor are proactively helped while placing order. Thank you for the service
Atmosphere: 5
Food: 5
Service: 5
The staff at this location are fantastic. In the morning they greet you with a smile and the service is very quick. The accuracy at which they operate is also impressive especially during those rush hour moments.
Atmosphere: 5
Food: 5
Service: 5
I had a disappointing experience at Tim Hortons due to a language barrier with the employee taking my order. She had difficulty understanding my request and seemed frustrated instead of trying to clarify or get help. As a result, I received the wrong order, and resolving the issue became even more difficult. Her attitude felt dismissive and unprofessional, which made the whole interaction uncomfortable. Tim Hortons should ensure staff are trained in basic communication and customer service to provide a better experience for all customers.
Atmosphere: 1
Food: 1
Service: 1
They are always so kind and welcoming. They work very fast and efficiently to get you your order in a timely manner
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