Slow never have very much in stock always out it was good when this location first opened but now it's crap.
Atmosphere: 1
Food: 1
Service: 1
Autumn D
In the last 6 months this location has gone downhill. Constantly getting orders wrong. I work nearby and in 1 week had to go back 3 times for wrong orders ex. Milk instead of cream. Watery coffee. Cold coffee. The washrooms are disgusting. Flies on donuts. Undercooked sausage patty (pink inside). Staff are always courteous which is why I gave an extra star.
Atmosphere: 2
Food: 2
Service: 2
Phil G
Ordered a wrap, waited 10-15 minutes, got a box of the eggs and bacon instead, asked them to correct it, they came back and handed it to me and said its the same and walked away. Sure it's the same ingredients but it's not what I ordered, one you hold in your hand and eat, the other you use a utensil.
Atmosphere: 1
Food: 1
Service: 1
Ritwik Chitrabhanu
Had a horrible experience from here. This place is not clean and had fruit flies on the donuts. (Attaching the photos). They were tables that had trash on it. The service was bad. Their attitude was like if you want anything buy and get go away.
Atmosphere: 2
Food: 2
Service: 1
GAMING TECH
Please hire mature ppl who respect food
Atmosphere: 1
Food: 1
Service: 1
Moeez
Great service and help by the lady at the front for the drive thru forgot her name š come here every morning always amazing quick and efficient ššš
Atmosphere: 5
Food: 5
Service: 5
T M
UPDATE: Nothing ever became of this complaint, no one followed up all I got was a āsorry this happenedā. Bffr. To this day I still havenāt stepped foot at this location.
This location is convenient from where I work so Iāve visited often. After today I will be driving to a further location so that I can avoid this one entirely.
Most of the time my order is wrong or cold. I donāt think they keep decaf going as much as they do regular coffee but it is really gross to get a coffee that isnāt even room temperature. I cannot have dairy so I ask for a substitute and itās a gamble if I am going to get what I asked for. I have asked for double doubles that were given to me completely black, coffees that were PURE oat milk and cold, I use to drive back to work to see my coffee order was completely wrongā¦ just to drive back. I have ordered decaf and been given regular coffee instead. You are wasting peoples time and money, not to mention lunch hours as Iām sure a lot of your customers around that time are coming from work. This almost seems like itās a joke for your employees because how do you mess up your classic coffee SO BADLY??
I went to this location last week, ordered my coffee and it was given to me with an ALREADY dirty lid. Obviously coffee spilled and it has gone all over this lid at some point because it was completely DRIED ON. It was definitely not leaking from my own coffee. There was also a short black hair on the lid as well. Do you guys not look at anything before you just blindly send it out???? I immediately returned the coffee to you and mentioned it literally looks like you picked this up off the dirty ground.
Today, I ordered a coffee. A decaf, DOUBLE DOUBLE made with oat milk. Instead I am given a black coffee? I also asked for a croissant but every time I come here you never have them. It is only this location that never has them. Prior to this, the coffee was overfilled and leaking so your employee just stuck it in another cup (double cup) and gave it to me, just for it to leak all over my hands and lap while Iām trying to get my car out of your drive thru. When I returned it, I actually just wanted my money back and thatās what I asked for. Instead I was told āno, Iāll remake itā and then explained my order again, just for her to repeat back to me āso just decaf 2 oat milkāā¦ I asked for a double double but made with decaf and oat milk instead, I donāt understand what is so complex about this order?? I had to explain to her it was the exact same recipe as a NORMAL double double, just instead of regular use decaf and instead of cream please use oat milk! Honestly I just wanted the money back, I donāt ever want to eat/drink from here again. And based on reviews, I regret not going to another location sooner.
On top, this location is polluted with teenagers from the nearby Highschool. Last year I witnessed 15-20 teenagers crammed into the store all bullying an elderly woman to which not a single employee tried to intervene. I have been harassed by homeless people at this location to which employees do nothing but watch you back yourself into a corner while someone screams and threatens you. The manager, I think, sheās blonde - couldnāt care less. I find most of the employees here donāt care at all which is why you have so many bad reviews. If anything, please close this location.
Atmosphere: 1
Food: 1
Service: 1
Akshay M P
I love this Tim Hortons they had sexy fire fighters today I love camp days and my bracelet.
Atmosphere: 5
Food: 5
Service: 5
Athul Vinayan
Great customer service, they had a Camp Day event today and it was very welcoming my kids got their faces painted. Love the staff and I think the restaurant is under new management you can tell the difference its like day and night. Love my timmies
Atmosphere: 5
Food: 5
Service: 5
Ian Hoad
Excellent store layout, with lots of room inside. Long drivethru with double lane so you don't end up being stuck out on street waiting. Staff if fast, friendly and experienced.
Excellent service for a Tim Hortons these days. My coffee was made just how I asked for it and the man at the window Muhab was very kind and professional. Keep it up guys!!
Atmosphere: 5
Food: 5
Service: 5
Scugog Patterson
Great service always. kulwinder thank you!!!
Atmosphere: 5
Food: 5
Service: 5
Jackson
I really enjoyed the experience. The staffs was friendly and welcoming
Atmosphere: 5
Food: 5
Service: 5
Latika Agrawal
It was a very pleasant visit. Everything was great the good and the drinks were make perfectly
Atmosphere: 5
Food: 5
Service: 5
Amanda Symons
Tim Hortons never disappoints! Whether Iām grabbing a quick coffee on the go or sitting down for a bite, the service is consistently fast and friendly. The coffee is always fresh, and the selection of donuts and Timbits is perfect for satisfying a sweet craving. I especially love their breakfast sandwichesāhot, tasty, and made just right every time. The location is clean, well-organized, and the staff are courteous and efficient, even during busy hours. Itās clear they care about keeping things running smoothly. Tim Hortons continues to be a dependable favorite for a reason!
Slow never have very much in stock always out it was good when this location first opened but now it's crap.
Atmosphere: 1
Food: 1
Service: 1
In the last 6 months this location has gone downhill. Constantly getting orders wrong. I work nearby and in 1 week had to go back 3 times for wrong orders ex. Milk instead of cream. Watery coffee. Cold coffee. The washrooms are disgusting. Flies on donuts. Undercooked sausage patty (pink inside). Staff are always courteous which is why I gave an extra star.
Atmosphere: 2
Food: 2
Service: 2
Ordered a wrap, waited 10-15 minutes, got a box of the eggs and bacon instead, asked them to correct it, they came back and handed it to me and said its the same and walked away. Sure it's the same ingredients but it's not what I ordered, one you hold in your hand and eat, the other you use a utensil.
Atmosphere: 1
Food: 1
Service: 1
Had a horrible experience from here. This place is not clean and had fruit flies on the donuts. (Attaching the photos). They were tables that had trash on it. The service was bad. Their attitude was like if you want anything buy and get go away.
Atmosphere: 2
Food: 2
Service: 1
Please hire mature ppl who respect food
Atmosphere: 1
Food: 1
Service: 1
Great service and help by the lady at the front for the drive thru forgot her name š come here every morning always amazing quick and efficient ššš
Atmosphere: 5
Food: 5
Service: 5
UPDATE: Nothing ever became of this complaint, no one followed up all I got was a āsorry this happenedā. Bffr. To this day I still havenāt stepped foot at this location.
This location is convenient from where I work so Iāve visited often. After today I will be driving to a further location so that I can avoid this one entirely.
Most of the time my order is wrong or cold. I donāt think they keep decaf going as much as they do regular coffee but it is really gross to get a coffee that isnāt even room temperature. I cannot have dairy so I ask for a substitute and itās a gamble if I am going to get what I asked for. I have asked for double doubles that were given to me completely black, coffees that were PURE oat milk and cold, I use to drive back to work to see my coffee order was completely wrongā¦ just to drive back. I have ordered decaf and been given regular coffee instead. You are wasting peoples time and money, not to mention lunch hours as Iām sure a lot of your customers around that time are coming from work. This almost seems like itās a joke for your employees because how do you mess up your classic coffee SO BADLY??
I went to this location last week, ordered my coffee and it was given to me with an ALREADY dirty lid. Obviously coffee spilled and it has gone all over this lid at some point because it was completely DRIED ON. It was definitely not leaking from my own coffee. There was also a short black hair on the lid as well. Do you guys not look at anything before you just blindly send it out???? I immediately returned the coffee to you and mentioned it literally looks like you picked this up off the dirty ground.
Today, I ordered a coffee. A decaf, DOUBLE DOUBLE made with oat milk. Instead I am given a black coffee? I also asked for a croissant but every time I come here you never have them. It is only this location that never has them. Prior to this, the coffee was overfilled and leaking so your employee just stuck it in another cup (double cup) and gave it to me, just for it to leak all over my hands and lap while Iām trying to get my car out of your drive thru. When I returned it, I actually just wanted my money back and thatās what I asked for. Instead I was told āno, Iāll remake itā and then explained my order again, just for her to repeat back to me āso just decaf 2 oat milkāā¦ I asked for a double double but made with decaf and oat milk instead, I donāt understand what is so complex about this order?? I had to explain to her it was the exact same recipe as a NORMAL double double, just instead of regular use decaf and instead of cream please use oat milk! Honestly I just wanted the money back, I donāt ever want to eat/drink from here again. And based on reviews, I regret not going to another location sooner.
On top, this location is polluted with teenagers from the nearby Highschool. Last year I witnessed 15-20 teenagers crammed into the store all bullying an elderly woman to which not a single employee tried to intervene. I have been harassed by homeless people at this location to which employees do nothing but watch you back yourself into a corner while someone screams and threatens you. The manager, I think, sheās blonde - couldnāt care less. I find most of the employees here donāt care at all which is why you have so many bad reviews. If anything, please close this location.
Atmosphere: 1
Food: 1
Service: 1
I love this Tim Hortons they had sexy fire fighters today I love camp days and my bracelet.
Atmosphere: 5
Food: 5
Service: 5
Great customer service, they had a Camp Day event today and it was very welcoming my kids got their faces painted. Love the staff and I think the restaurant is under new management you can tell the difference its like day and night. Love my timmies
Atmosphere: 5
Food: 5
Service: 5
Excellent store layout, with lots of room inside. Long drivethru with double lane so you don't end up being stuck out on street waiting. Staff if fast, friendly and experienced.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Excellent service for a Tim Hortons these days. My coffee was made just how I asked for it and the man at the window Muhab was very kind and professional. Keep it up guys!!
Atmosphere: 5
Food: 5
Service: 5
Great service always.
kulwinder thank you!!!
Atmosphere: 5
Food: 5
Service: 5
I really enjoyed the experience. The staffs was friendly and welcoming
Atmosphere: 5
Food: 5
Service: 5
It was a very pleasant visit. Everything was great the good and the drinks were make perfectly
Atmosphere: 5
Food: 5
Service: 5
Tim Hortons never disappoints! Whether Iām grabbing a quick coffee on the go or sitting down for a bite, the service is consistently fast and friendly. The coffee is always fresh, and the selection of donuts and Timbits is perfect for satisfying a sweet craving. I especially love their breakfast sandwichesāhot, tasty, and made just right every time.
The location is clean, well-organized, and the staff are courteous and efficient, even during busy hours. Itās clear they care about keeping things running smoothly. Tim Hortons continues to be a dependable favorite for a reason!
Atmosphere: 5
Food: 5
Service: 5
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