The people who works at the store seems like trainee. So I ordered a medium roasted hazelnut latte it was in store order I got the drink but the latte tastes to weird it tastes like a burnt coffee or bad milk I just got vomit. Then I tried to reach support team and mailed the situation about this and these things happened on 19th November and today it’s 8th December so they are just trying to resolve the problem by themselves and coordinate of Tim Hortons is Savonnah and Jessica (Respectively they asked me to wait for couple of days you will receive a call from Store Owner or Manager). I don’t know what step should I take next. Even after paying 4.29$ for a Medium Latte you get half cup filled.
Atmosphere: 1
Food: 1
Service: 1
Dhairya Shah
walked in the store, had to wait 7-8 mins to place an order. all the staff (4) of them were busy serving the drive through.
Atmosphere: 2
Food: 4
Service: 1
Megan
Whenever I have come to this one, there is no one working store front. The drive thru can't keep up, and going inside is worse. No one working front, or if there is, they are making coffee, taking orders and making food for the whole restaurant. Customer service is gone here
Atmosphere: 1
Food: 2
Service: 1
Bryce
At least the farmers wrap didnt have rotten eggs in the middle of it like the tims on harmony road, but the staff have a hard time understanding orders and messed up my coffee. Tims is just horrible now. I only went cause i got a gift card. buy local people! tims isnt a quarter as good as it used to be.
Atmosphere: 1
Food: 1
Service: 1
Wyatt Kidman-Boyle
terrible... had 2 chicken sandwiches. chicken was tasteless and rock hard. Tims has gone downhill so badly
Atmosphere: 1
Food: 1
Service: 1
Matthew Noble
piss in the apple juice. who wouldve thought?
Atmosphere: 5
Food: 5
Service: 5
Ahmed Durani
I ordered a plain croissant with cream cheese, but instead, I was given one with yellow cheese. This has never happened before at this location, so it was really disappointing. I hope the team pays closer attention to orders in the future to avoid mistakes like this. It impacted my overall experience.
Atmosphere: 1
Service: 1
Rony Mathew
Outright rude.
Atmosphere: 3
Food: 4
Service: 1
Sophie L
Disappointingly, the French Vanilla machine frequently malfunctions, causing repeated delays and wasted time in both the drive-thru and in-store lines. I've also experienced frustration trying to confirm its status by phone before driving over, only to receive no answer. I urge management to address this ongoing issue to improve customer experience. Otherwise, this location’s staff is the friendliest in Brooklin. They’re always kind and helpful. This is a management and quality issue.
Atmosphere: 5
Service: 1
Fahimeh Talaei
Nice people gave me a cup of water and made my coffee with love as in the picture
Tim is a good place to buy deserts from but i personally don’t like music in anywhere
Atmosphere: 3
Food: 5
Service: 4
James Softcastle
The overwhelming majority of individuals who work here are not Canadian. I will be taking my business elsewhere.
Atmosphere: 1
Food: 1
Service: 1
hitesh jalondhara
I order DD coffee while going to work every morning, out of 5 days 3 days they ruin my coffee, still I am going there bcos its on my way, from now I won't go there anymore
guri
Worst service.staff is so rude.
Khalilullah Wardak
Worst Tim Hortons in this place in the morning drive-through is open, but there is no work to take the order. I wait for 10 minutes, but there is no one to take the order. I’m recommended you don’t go there.
The people who works at the store seems like trainee. So I ordered a medium roasted hazelnut latte it was in store order I got the drink but the latte tastes to weird it tastes like a burnt coffee or bad milk I just got vomit.
Then I tried to reach support team and mailed the situation about this and these things happened on 19th November and today it’s 8th December so they are just trying to resolve the problem by themselves and coordinate of Tim Hortons is Savonnah and Jessica (Respectively they asked me to wait for couple of days you will receive a call from Store Owner or Manager). I don’t know what step should I take next.
Even after paying 4.29$ for a Medium Latte you get half cup filled.
Atmosphere: 1
Food: 1
Service: 1
walked in the store, had to wait 7-8 mins to place an order. all the staff (4) of them were busy serving the drive through.
Atmosphere: 2
Food: 4
Service: 1
Whenever I have come to this one, there is no one working store front. The drive thru can't keep up, and going inside is worse. No one working front, or if there is, they are making coffee, taking orders and making food for the whole restaurant. Customer service is gone here
Atmosphere: 1
Food: 2
Service: 1
At least the farmers wrap didnt have rotten eggs in the middle of it like the tims on harmony road, but the staff have a hard time understanding orders and messed up my coffee. Tims is just horrible now. I only went cause i got a gift card. buy local people! tims isnt a quarter as good as it used to be.
Atmosphere: 1
Food: 1
Service: 1
terrible... had 2 chicken sandwiches. chicken was tasteless and rock hard. Tims has gone downhill so badly
Atmosphere: 1
Food: 1
Service: 1
piss in the apple juice. who wouldve thought?
Atmosphere: 5
Food: 5
Service: 5
I ordered a plain croissant with cream cheese, but instead, I was given one with yellow cheese. This has never happened before at this location, so it was really disappointing. I hope the team pays closer attention to orders in the future to avoid mistakes like this. It impacted my overall experience.
Atmosphere: 1
Service: 1
Outright rude.
Atmosphere: 3
Food: 4
Service: 1
Disappointingly, the French Vanilla machine frequently malfunctions, causing repeated delays and wasted time in both the drive-thru and in-store lines. I've also experienced frustration trying to confirm its status by phone before driving over, only to receive no answer. I urge management to address this ongoing issue to improve customer experience. Otherwise, this location’s staff is the friendliest in Brooklin. They’re always kind and helpful. This is a management and quality issue.
Atmosphere: 5
Service: 1
Nice people gave me a cup of water and made my coffee with love as in the picture
Atmosphere: 5
Service: 5
Restaurantji Recommends
Tim is a good place to buy deserts from but i personally don’t like music in anywhere
Atmosphere: 3
Food: 5
Service: 4
The overwhelming majority of individuals who work here are not Canadian. I will be taking my business elsewhere.
Atmosphere: 1
Food: 1
Service: 1
I order DD coffee while going to work every morning, out of 5 days 3 days they ruin my coffee, still I am going there bcos its on my way, from now I won't go there anymore
Worst service.staff is so rude.
Worst Tim Hortons in this place in the morning drive-through is open, but there is no work to take the order. I wait for 10 minutes, but there is no one to take the order. I’m recommended you don’t go there.
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