Come here on the way home and they go faster than before. Daunts more than other spots usually.
Sandra Clark
Employee Shelby was an awesome server.
Nick Leclair
I am a local, so I order here at least once a week or so
But as of today we are done with this location and I am going to be driving to Embrun for better service.
This is the 5th time in a month my bagel has been so stale that it is hard to chew. Do you not know how to make fresh bagels? Has Tim Hortons Quality gone down this much? No because the other locations can provide basic food like a bagel.
It needs new management because this management team obviously is asleep at the wheel as the quality has TANKED over the last year.
Shame to say it as I support local, but it is time for them to learn.
Iman Ahmad
Great location! Quick and friendly service!
Robin Stanton
Bad service tonight. Older lady does not listen to customers order say Xtra large end up with large. Does not ask if regular or large soup.
Atmosphere: 1
Food: 3
Service: 1
Jordan H (Holmies)
One-Star Review: Unfriendly Service and Inflexible Promotions
I recently visited the Tim Hortons location in Winchester, beside the A&W, and was thoroughly disappointed with my experience. I attempted to take advantage of the $1 donut deal when you purchase a coffee, but was hoping to see if I could substitute the coffee for a mocha.
The employee at the drive-thru was unhelpful and dismissive, stating it was "impossible" to accommodate my request. While I understand there may be limitations to promotions, there was no effort made to find a solution or offer an alternative.
To make matters worse, when I reached the window to pay, the same employee rudely asked if I had any change for a $5 bill, as if it was an inconvenience to do her job and process the transaction. Her tone and demeanor were completely unacceptable.
This experience left a very negative impression. Customers deserve to be treated with courtesy and respect, and this Tim Hortons location failed to meet those basic expectations. I hope management will address this issue and provide better training to their staff on how to properly handle customer interactions.
Atmosphere: 4
Food: 3
Service: 1
Rey de Guzman
Slowest Tim's I've ever been....and I'm the only customer!
Atmosphere: 4
Food: 4
Service: 2
Albish Baby
Slowest timmis that I ever been👎
Service: 1
mak Sia
Filthy bathrooms, filthy sinks, order was not put together properly, This place used to be wonderful, we have been coming here for decades no problem but now it has gone down. It seems to be prevalent in most Tim Hortons all over Eastern Canada.
Atmosphere: 3
Food: 3
Service: 3
MagdaLena Vieira
I had a terrible experience the last time I was here, dirty bathrooms and badly made (burnt) food, but I gave them another chance last week and my mind changed just a bit just because of the wonderful care and service from Peggy. She was absolutely awesome. The new employees should learn a thing or two from her amazing customer service skills. I wish I could give them a better rating but the place could have better cleaning (tables and bathrooms) and more attentive employees. May go back.🤔
ANGIE SERVED ME WITH A GREAT CUSTOMER SERVICE AND I HAVE RECEIVED FRESH COFFE FROM HER, SHE IS VERY NICE WHEN SHE TAKE ORDER BY WISHING ME GOOD MORNING AS WELL.
I like coming to this location because they stir my coffee every time. They struggle with having donuts like every Timmy's nowadays, but stirring is a big deal for me. Staff are also noticeably nicer and more cheerful than most Timmy's. Please bring back the Dutchie full time, in large amounts. I'm buying them at foodland right beside ya cuz you never have them
Atmosphere: 5
Food: 5
Service: 5
Hector Popo Gervais
Can't understand any of the employees bad bad service
Atmosphere: 1
Food: 2
Service: 1
Cloud Strife
Normally my go-to, but over the last couple of months, there has definitely been a decrease in the quality as well as the accuracy of orders placed at the drive-thru (including frequent miscommunication due to language barriers).
I honestly don't want this to come across as a "hate-related" post, but I must voice my deep concern about the change in local staff at this location, who have now been joined by newcomers to Canada (TFW/LMIA/PR). I know that this is a common occurrence where Tims is known to hire and exploit a specific demographic of people in order to suppress wages for Canadian born citizens (thanks RBI!). I thought that Winchester was better than that though. If this is going to be the way that this location operates going forward, then I don't think that I will be returning.
Atmosphere: 3
Food: 3
Service: 3
Louis Mathurin
Only thing wrong was a dirty restroom and a faucet that wouldn't shut off.
Come here on the way home and they go faster than before. Daunts more than other spots usually.
Employee Shelby was an awesome server.
I am a local, so I order here at least once a week or so
But as of today we are done with this location and I am going to be driving to Embrun for better service.
This is the 5th time in a month my bagel has been so stale that it is hard to chew.
Do you not know how to make fresh bagels? Has Tim Hortons Quality gone down this much? No because the other locations can provide basic food like a bagel.
It needs new management because this management team obviously is asleep at the wheel as the quality has TANKED over the last year.
Shame to say it as I support local, but it is time for them to learn.
Great location!
Quick and friendly service!
Bad service tonight. Older lady does not listen to customers order say Xtra large end up with large. Does not ask if regular or large soup.
Atmosphere: 1
Food: 3
Service: 1
One-Star Review:
Unfriendly Service and Inflexible Promotions
I recently visited the Tim Hortons location in Winchester, beside the A&W, and was thoroughly disappointed with my experience. I attempted to take advantage of the $1 donut deal when you purchase a coffee, but was hoping to see if I could substitute the coffee for a mocha.
The employee at the drive-thru was unhelpful and dismissive, stating it was "impossible" to accommodate my request. While I understand there may be limitations to promotions, there was no effort made to find a solution or offer an alternative.
To make matters worse, when I reached the window to pay, the same employee rudely asked if I had any change for a $5 bill, as if it was an inconvenience to do her job and process the transaction. Her tone and demeanor were completely unacceptable.
This experience left a very negative impression. Customers deserve to be treated with courtesy and respect, and this Tim Hortons location failed to meet those basic expectations. I hope management will address this issue and provide better training to their staff on how to properly handle customer interactions.
Atmosphere: 4
Food: 3
Service: 1
Slowest Tim's I've ever been....and I'm the only customer!
Atmosphere: 4
Food: 4
Service: 2
Slowest timmis that I ever been👎
Service: 1
Filthy bathrooms, filthy sinks, order was not put together properly,
This place used to be wonderful, we have been coming here for decades no problem but now it has gone down.
It seems to be prevalent in most Tim Hortons all over Eastern Canada.
Atmosphere: 3
Food: 3
Service: 3
I had a terrible experience the last time I was here, dirty bathrooms and badly made (burnt) food, but I gave them another chance last week and my mind changed just a bit just because of the wonderful care and service from Peggy. She was absolutely awesome. The new employees should learn a thing or two from her amazing customer service skills.
I wish I could give them a better rating but the place could have better cleaning (tables and bathrooms) and more attentive employees.
May go back.🤔
Atmosphere: 3
Food: 3
Service: 4
Restaurantji Recommends
ANGIE SERVED ME WITH A GREAT CUSTOMER SERVICE AND I HAVE RECEIVED FRESH COFFE FROM HER, SHE IS VERY NICE WHEN SHE TAKE ORDER BY WISHING ME GOOD MORNING AS WELL.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Habanero Chicken, Buffalo Chicken
I like coming to this location because they stir my coffee every time. They struggle with having donuts like every Timmy's nowadays, but stirring is a big deal for me. Staff are also noticeably nicer and more cheerful than most Timmy's. Please bring back the Dutchie full time, in large amounts. I'm buying them at foodland right beside ya cuz you never have them
Atmosphere: 5
Food: 5
Service: 5
Can't understand any of the employees bad bad service
Atmosphere: 1
Food: 2
Service: 1
Normally my go-to, but over the last couple of months, there has definitely been a decrease in the quality as well as the accuracy of orders placed at the drive-thru (including frequent miscommunication due to language barriers).
I honestly don't want this to come across as a "hate-related" post, but I must voice my deep concern about the change in local staff at this location, who have now been joined by newcomers to Canada (TFW/LMIA/PR). I know that this is a common occurrence where Tims is known to hire and exploit a specific demographic of people in order to suppress wages for Canadian born citizens (thanks RBI!). I thought that Winchester was better than that though. If this is going to be the way that this location operates going forward, then I don't think that I will be returning.
Atmosphere: 3
Food: 3
Service: 3
Only thing wrong was a dirty restroom and a faucet that wouldn't shut off.
Atmosphere: 4
Food: 5
Service: 4
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