Today I ordered a Turkey Ruben Sandwich through drive through. This is the sandwich my fiancé orders all the time. I got the order to know that it was a smoked meat Ruben Sandwich when I asked for turkey. I bring it back to get the sandwich I ordered. Manager got defensive and didn’t acknowledge their mistake. We always come here and order the same thing. Why couldn’t they clarify to me that it is possible to get a Turkey Ruben sandwich instead she said, “we heard Ruben only” okay if you heard Ruben then why can’t you clarify the order to double check with the customer this shows they lack communication. Customers needs are not being met. Unprofessional and horrible customer service. Needs improvement on food knowledge and customer service. We will not be coming back ever again.
Atmosphere: 1
Food: 1
Service: 1
Mario Matlob
Horrible service, manager extremely rude over the phone, would not let me speak and did not agree to modify my order the way I have ordered it the past hundred times, did not even offer an apology or a remake and hung up suddenly.
Atmosphere: 1
Food: 1
Service: 1
D M
False advertising on the sign outside says Philly Swiss$5.99 I wait in the Drive-Thru line pull up to the to place my order and they tell me they're no longer selling that sandwich I suggest you take your advertising down on a special you don't even have.
Michael C
Always ALWAYS on point. Good work team
Food: 5
Service: 5
Nonna Piunno
Beef & cheddar with a pop and an order of frickles (4 pickles) + a Reuben sandwich was $25. Food was not hot (except for the frickles).
Atmosphere: 4
Food: 2
Service: 4
Adam Thrasher
Never open when it says
Atmosphere: 1
Food: 2
Service: 1
Jordan S
You just close randomly.... on huron church just across the border... not cool ...not cool...
Atmosphere: 3
Food: 3
Service: 3
Sealetor
It took 35 minutes. In drive through for 3 cars ... this is getting insane. All these fast food places with two employees and nothing being done... disgusting
Atmosphere: 1
Food: 3
Service: 1
Chris Hooper
Clean store, friendly staff, great food... Thanks again for everything! ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Poutine, Roast Beef Sandwich
Mike Gough
Called several times to place an order for pickup but they never answer.
Came in after a really long work day, thank you Faith for such amazing customer service. Keep up the great work!
Atmosphere: 5
Food: 5
Service: 5
Daryl Bettles
Also as indicated below I did leave this message to there customer service link and they have never contacted me. This is very disappointing again. I would rate a 0 but 1 is the lowest rating available. Very poor customer support with this location and customer service department in a whole.
Ordered the chicken sandwich and was left feeling hungry and very disappointed. The chicken didn't even cover the bun and it looked like a chicken finger on a bun. Do yourself a favor and don't order. Very disappointed ?
Atmosphere: 3
Food: 1
Service: 3
Tricia Steed- Watton
I went last night. There was a very kind, but exciting voice on the drive thru -she takes my order!! Up to the window- Fiona greeted me with a smile and a double thumbs up!! I saw her name tag said employee of the year 2023!!! She was beyond every expectation!!!
Fiona is the employee of the lifetime!!!! Kudos to you!!!
Today I ordered a Turkey Ruben Sandwich through drive through. This is the sandwich my fiancé orders all the time. I got the order to know that it was a smoked meat Ruben Sandwich when I asked for turkey. I bring it back to get the sandwich I ordered. Manager got defensive and didn’t acknowledge their mistake. We always come here and order the same thing. Why couldn’t they clarify to me that it is possible to get a Turkey Ruben sandwich instead she said, “we heard Ruben only” okay if you heard Ruben then why can’t you clarify the order to double check with the customer this shows they lack communication. Customers needs are not being met. Unprofessional and horrible customer service. Needs improvement on food knowledge and customer service. We will not be coming back ever again.
Atmosphere: 1
Food: 1
Service: 1
Horrible service, manager extremely rude over the phone, would not let me speak and did not agree to modify my order the way I have ordered it the past hundred times, did not even offer an apology or a remake and hung up suddenly.
Atmosphere: 1
Food: 1
Service: 1
False advertising on the sign outside says Philly Swiss$5.99 I wait in the Drive-Thru line pull up to the to place my order and they tell me they're no longer selling that sandwich I suggest you take your advertising down on a special you don't even have.
Always ALWAYS on point. Good work team
Food: 5
Service: 5
Beef & cheddar with a pop and an order of frickles (4 pickles) + a Reuben sandwich was $25.
Food was not hot (except for the frickles).
Atmosphere: 4
Food: 2
Service: 4
Never open when it says
Atmosphere: 1
Food: 2
Service: 1
You just close randomly.... on huron church just across the border... not cool ...not cool...
Atmosphere: 3
Food: 3
Service: 3
It took 35 minutes. In drive through for 3 cars ... this is getting insane. All these fast food places with two employees and nothing being done... disgusting
Atmosphere: 1
Food: 3
Service: 1
Clean store, friendly staff, great food... Thanks again for everything! ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Poutine, Roast Beef Sandwich
Called several times to place an order for pickup but they never answer.
Restaurantji Recommends
Came in after a really long work day, thank you Faith for such amazing customer service. Keep up the great work!
Atmosphere: 5
Food: 5
Service: 5
Also as indicated below I did leave this message to there customer service link and they have never contacted me. This is very disappointing again. I would rate a 0 but 1 is the lowest rating available. Very poor customer support with this location and customer service department in a whole.
Ordered the chicken sandwich and was left feeling hungry and very disappointed. The chicken didn't even cover the bun and it looked like a chicken finger on a bun. Do yourself a favor and don't order. Very disappointed ?
Atmosphere: 3
Food: 1
Service: 3
I went last night. There was a very kind, but exciting voice on the drive thru -she takes my order!! Up to the window- Fiona greeted me with a smile and a double thumbs up!! I saw her name tag said employee of the year 2023!!! She was beyond every expectation!!!
Fiona is the employee of the lifetime!!!! Kudos to you!!!
Atmosphere: 5
Food: 5
Service: 5
Excellent BOOTHS GOOD ROAST BEEF DELUXE ATM INC
It's edible
Food: 3
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