Customer service is superior! Wing and Julie helped me today. They are amazing! The place is very clean and the vibes are immaculate! Thank you so much, Chatime! 10/10! ✨
poppy nah
I don’t usually write reviews at all but this location needs an update with customer service training. This place used to be my go-to. Unfortunately the one time I forget to add tapioca balls and ask them to add them for me and still charge me for it (you are able to update the price through delivery apps) the girl who answered the phone with the manly voice at 9pm today decided to give me the brattiest tone as if I’m some loser trying to scam the place out of $1 tapioca balls. She stated the drink was made already (impossible as I only ordered a minute prior). I literally couldn’t believe my ears and just said okay and hung up stunned at how this place treats people who simply make a mistake on their order. It’s hard to believe times are tough enough for a big corporation to be this stingy over a dollar they could literally charge me for. Prestotea is my new go-to… thanks for opening my eyes!
D_ Fash
I don’t normally write bad reviews but this is going to be my first one, last night i went in myself to get 4 drinks for my family. Normally i would rather go presotea but they where closed so i decided to go chat time because they close around 10:30.. After taking my time and ordering 4 drinks and waiting patiently which took well over 25 minutes even when it wasn’t even busy the lady just dropped the drinks in front of me, afterwards i asked for a bag because one i have only two hands and it was raining outside heavily. I had spent over $30 dollars and on top of that added a $4 tip as a gratitude of appreciation because some of my drinks had different specifications and they needed to remove sugar in some. Then the lady told me that she wouldn’t be able to give me a bag and i should have requested one when i ordered because i had to pay. I don’t have any problem with paying $.25cents for a bag which already makes no sense to me as customers are coming to buy from you and some times place big orders. But then i told the lady that i paid already and even left them a $4 tip and and i did it regardless knowing sometimes the management doesn’t even give it to them so could i not get a bag worth $.25 and she refused. Then i got angry and asked for my refund so i could take my $4 back to use it and pay for the bag or better still give me my $4 in cash and i could use it to then pay for for a bag that cost $.25 cents . And then the other lady refused saying that they could not just give cash and for her to do the refund it would take time because she had to rewrite all the drinks “outrageous”. To which i then refused and told her strictly i want my refund all this being after i was charged forcefully to pay $.25 cents. After she then said she would refund me the $.25 cents, to which i refused and said it was ok after having made my point to how distasteful my experience was as i myself have worked in customer service, my only mistake was tipping and i wish i could give zero stars.. terrible experience and on top of that while i was leaving the lady then told me that she may have switched on of the tags for the sugar and non sugar drinks by mistake and i had to taste both to see because it makes a difference, and it was switched. I had to waste 10 minutes just to write my first ever bad review ridiculous. Bad Experience Bad Service
EnViy
Usually a fan but this experience was horrible. Service struggled with running an app birthday coupon—spent 15 minutes just standing there as she tried to input it and scanned it over and over…Ran out of green tea for drinks as well which wouldn’t have been a problem except they neglected to inform me until AFTER it had been paid, and REFUSED to allow me to swap to another drink outside the 2 for $10 deal despite the fact they failed to inform. If I had known they couldn’t make the drink I wouldn’t have opted for the deal so now I’m stuck with 2 drinks I don’t even want because she wouldn’t exchange it. Fruit tea doesn’t even taste like fruit it just tastes like black tea… Waited that long for desired drinks that I paid for yet received something completely different.
luca18
I love chatime, I always order the roasted oat milk tea, I noticed new workers, I gotta say they did a great service and the wait was like 5 mins which is better then waiting 10-15 mins!! I would still go here, place is nice and tidy
Bryce McWilliam
I went into Chatime and was refused service during hours I was shown they are open,
Apple Maps says 11:00 just change that as well
Emily Jenkins
Just arrived to their store around 10:50 as they still had customers and their doors unlocked. My boyfriend and I were refused service so the employee could sweep the floors early. Not satisfied with this service.
Toni Pham
Spacious and friendly place to meet friends
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bubble Tea and Cakes
Jon Fan
So I ordered drinks on Uber from here for my son and they decided to leave the order ongoing for over an hour. They ended up ignoring the order completely. I ended up having to cancel the whole order. I really would not recommend. I’ve also heard from my family friends that the workers there are quite rude and negligent. I am definitely not coming back.
Atmosphere: 1
Food: 1
Service: 1
hailey kempe
I love this location. The interior makes a beautiful place to study along with a nice bubble tea to sip on. Always recommend to my friends!
My favorite Bubble tea place in the city. All their flavors are amazing. I personally love the Brown sugar milk tea and Thai
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bubble Tea and Cakes, Pearls, With Pearls, New York Cheesecake
Lifeisbeautiful
The best bubble tea
Atmosphere: 5
Food: 5
Service: 5
casey nantais
My favourite place for bubble tea! The staff is so nice and will always give you a great recommendation if you're indecisive like me
Atmosphere: 5
Food: 5
Service: 5
GCK
Great for group chat and hangout
Atmosphere: 5
Food: 5
Service: 5
Khadija Jaffar
Very good bubble tea place with delicious flavors, big atmosphere, very nice staff, and they even had games while you wait for your order! I'll be sure to come
Customer service is superior! Wing and Julie helped me today. They are amazing! The place is very clean and the vibes are immaculate! Thank you so much, Chatime! 10/10! ✨
I don’t usually write reviews at all but this location needs an update with customer service training. This place used to be my go-to. Unfortunately the one time I forget to add tapioca balls and ask them to add them for me and still charge me for it (you are able to update the price through delivery apps) the girl who answered the phone with the manly voice at 9pm today decided to give me the brattiest tone as if I’m some loser trying to scam the place out of $1 tapioca balls. She stated the drink was made already (impossible as I only ordered a minute prior). I literally couldn’t believe my ears and just said okay and hung up stunned at how this place treats people who simply make a mistake on their order. It’s hard to believe times are tough enough for a big corporation to be this stingy over a dollar they could literally charge me for. Prestotea is my new go-to… thanks for opening my eyes!
I don’t normally write bad reviews but this is going to be my first one, last night i went in myself to get 4 drinks for my family. Normally i would rather go presotea but they where closed so i decided to go chat time because they close around 10:30.. After taking my time and ordering 4 drinks and waiting patiently which took well over 25 minutes even when it wasn’t even busy the lady just dropped the drinks in front of me, afterwards i asked for a bag because one i have only two hands and it was raining outside heavily. I had spent over $30 dollars and on top of that added a $4 tip as a gratitude of appreciation because some of my drinks had different specifications and they needed to remove sugar in some. Then the lady told me that she wouldn’t be able to give me a bag and i should have requested one when i ordered because i had to pay. I don’t have any problem with paying $.25cents for a bag which already makes no sense to me as customers are coming to buy from you and some times place big orders. But then i told the lady that i paid already and even left them a $4 tip and and i did it regardless knowing sometimes the management doesn’t even give it to them so could i not get a bag worth $.25 and she refused. Then i got angry and asked for my refund so i could take my $4 back to use it and pay for the bag or better still give me my $4 in cash and i could use it to then pay for for a bag that cost $.25 cents . And then the other lady refused saying that they could not just give cash and for her to do the refund it would take time because she had to rewrite all the drinks “outrageous”. To which i then refused and told her strictly i want my refund all this being after i was charged forcefully to pay $.25 cents. After she then said she would refund me the $.25 cents, to which i refused and said it was ok after having made my point to how distasteful my experience was as i myself have worked in customer service, my only mistake was tipping and i wish i could give zero stars.. terrible experience and on top of that while i was leaving the lady then told me that she may have switched on of the tags for the sugar and non sugar drinks by mistake and i had to taste both to see because it makes a difference, and it was switched. I had to waste 10 minutes just to write my first ever bad review ridiculous. Bad Experience Bad Service
Usually a fan but this experience was horrible.
Service struggled with running an app birthday coupon—spent 15 minutes just standing there as she tried to input it and scanned it over and over…Ran out of green tea for drinks as well which wouldn’t have been a problem except they neglected to inform me until AFTER it had been paid, and REFUSED to allow me to swap to another drink outside the 2 for $10 deal despite the fact they failed to inform. If I had known they couldn’t make the drink I wouldn’t have opted for the deal so now I’m stuck with 2 drinks I don’t even want because she wouldn’t exchange it. Fruit tea doesn’t even taste like fruit it just tastes like black tea…
Waited that long for desired drinks that I paid for yet received something completely different.
I love chatime, I always order the roasted oat milk tea, I noticed new workers, I gotta say they did a great service and the wait was like 5 mins which is better then waiting 10-15 mins!! I would still go here, place is nice and tidy
I went into Chatime and was refused service during hours I was shown they are open,
Apple Maps says 11:00 just change that as well
Just arrived to their store around 10:50 as they still had customers and their doors unlocked. My boyfriend and I were refused service so the employee could sweep the floors early. Not satisfied with this service.
Spacious and friendly place to meet friends
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bubble Tea and Cakes
So I ordered drinks on Uber from here for my son and they decided to leave the order ongoing for over an hour. They ended up ignoring the order completely. I ended up having to cancel the whole order. I really would not recommend. I’ve also heard from my family friends that the workers there are quite rude and negligent. I am definitely not coming back.
Atmosphere: 1
Food: 1
Service: 1
I love this location. The interior makes a beautiful place to study along with a nice bubble tea to sip on. Always recommend to my friends!
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Bubble Tea and Cakes
Restaurantji Recommends
My favorite Bubble tea place in the city. All their flavors are amazing. I personally love the Brown sugar milk tea and Thai
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bubble Tea and Cakes, Pearls, With Pearls, New York Cheesecake
The best bubble tea
Atmosphere: 5
Food: 5
Service: 5
My favourite place for bubble tea! The staff is so nice and will always give you a great recommendation if you're indecisive like me
Atmosphere: 5
Food: 5
Service: 5
Great for group chat and hangout
Atmosphere: 5
Food: 5
Service: 5
Very good bubble tea place with delicious flavors, big atmosphere, very nice staff, and they even had games while you wait for your order! I'll be sure to come
Atmosphere: 5
Food: 5
Service: 5
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