I visited Mosul BBQ yesterday with three of my friends because we were craving some good kebab sandwiches. While the food itself was good, our overall experience was honestly disappointing and not because of the food, but because of the service.
From the moment we walked in, the guy taking our order was extremely rude and impatient. We had a few questions about the menu, and instead of explaining things clearly, he acted annoyed like we were bothering him just for wanting to understand what we were ordering. His tone and attitude were completely unprofessional and made us feel unwelcome.
Two of my friends also ordered meat pies, which came out cold. Not warm. Not even slightly heated cold. That’s unacceptable at any restaurant, especially when you’re paying full price.
To make things worse, I was charged $3 extra for my sandwich. When I politely asked about it, the cashier looked at me with a look of disgust and said, “So you want your $3 back?” It wasn’t just what he said it was how he said it. There was no apology, no explanation, just attitude. I told him yes, not because I desperately needed the $3, but because I care about honesty and respect. If your staff makes a mistake, own up to it. Don’t act like your customer is the problem for pointing it out.
Again, the food itself was solid. But no matter how good the food is, bad service kills the vibe. If you’re looking for a welcoming, respectful experience where customers are treated decently Mosul BBQ might not be the place. Hopefully management sees this and takes it seriously, because with just a few changes in staff attitude and basic professionalism, this place could be so much better.
Ankush Dongre
Till a few months back, if someone asked me what’s the best kebabs in Windsor, Mosul Grill would’ve been a tie with one another place. For price, taste (especially the real charcoal essence) this was absolutely the best place. So, I wanted to remember that taste again and to my disappointment and shall I say disgusting kebabs. This place should be avoided at all costs. I ordered around 8.10PM on Thursday and the person served this disgustingly dry, crisped and not so well cooked chicken kebabs. To everyone else reading this and value their taste buds and money, please try another place.
Hu Ta
The food is delicious and the salads are amazing. Many people here see to complain that the food has no salt. Little do they know that not everyone can consume too much salt. You can just add the salt yourself.
Miriam Guiliana
Super rude staff.. makes you feel like a nuisance for ordering
justina sawrie
Usually they make the food okay. Depends on the workers but lately I have been getting very little garlic sauce and hummus. We got 3 orders of shish tawook combos, none came with garlic. And my boyfriend who ordered them wasn’t told, I called to tell them none came with garlic and was told I thought he knew since I told the people before him. We should know ahead of time what we paying for & it’s very poor to assume we already know. Very unimpressed. If I knew there wasn’t garlic sauce I wouldn’t have ordered period.
Yasin Asghari
We are regular customers here and we’re satisfied with the food, but the behavior of the female staff towards us was not good and we were treated disrespectfully.
Ra phan
Rice to oily meat have no taste over dry.. not worth the money .. never go back
Batoul Alahmad
اطيب كباب اكلت في Windsor. The most delicious kabob
The customer service was disappointing, and the attitude of the skinny employee was unprofessional and really bad.
Atmosphere: 1
Food: 1
Service: 1
SAL-AG
I did order 8 skewers of kabab and 1 onion ,all the kabab was burnt and the taste not good at all it’s not even close to Iraqi kabab / no fat no salt no spices, I was telling my friend’s how good this restaurant but unfortunately it’s not anymore
Atmosphere: 1
Food: 1
Service: 1
Ahmed Alhilo
I recommend visiting it
Atmosphere: 5
Food: 5
Service: 5
acmeridian
I visit frequently but will not go back because twice I have seen them break the number 1 restaurant rule in my opinion- the cashier that handles cash also makes your food. Oh they have gloves on, but did not take them off when handling the cash
I visited Mosul BBQ yesterday with three of my friends because we were craving some good kebab sandwiches. While the food itself was good, our overall experience was honestly disappointing and not because of the food, but because of the service.
From the moment we walked in, the guy taking our order was extremely rude and impatient. We had a few questions about the menu, and instead of explaining things clearly, he acted annoyed like we were bothering him just for wanting to understand what we were ordering. His tone and attitude were completely unprofessional and made us feel unwelcome.
Two of my friends also ordered meat pies, which came out cold. Not warm. Not even slightly heated cold. That’s unacceptable at any restaurant, especially when you’re paying full price.
To make things worse, I was charged $3 extra for my sandwich. When I politely asked about it, the cashier looked at me with a look of disgust and said, “So you want your $3 back?” It wasn’t just what he said it was how he said it. There was no apology, no explanation, just attitude. I told him yes, not because I desperately needed the $3, but because I care about honesty and respect. If your staff makes a mistake, own up to it. Don’t act like your customer is the problem for pointing it out.
Again, the food itself was solid. But no matter how good the food is, bad service kills the vibe. If you’re looking for a welcoming, respectful experience where customers are treated decently Mosul BBQ might not be the place. Hopefully management sees this and takes it seriously, because with just a few changes in staff attitude and basic professionalism, this place could be so much better.
Till a few months back, if someone asked me what’s the best kebabs in Windsor, Mosul Grill would’ve been a tie with one another place. For price, taste (especially the real charcoal essence) this was absolutely the best place. So, I wanted to remember that taste again and to my disappointment and shall I say disgusting kebabs. This place should be avoided at all costs.
I ordered around 8.10PM on Thursday and the person served this disgustingly dry, crisped and not so well cooked chicken kebabs.
To everyone else reading this and value their taste buds and money, please try another place.
The food is delicious and the salads are amazing.
Many people here see to complain that the food has no salt. Little do they know that not everyone can consume too much salt. You can just add the salt yourself.
Super rude staff.. makes you feel like a nuisance for ordering
Usually they make the food okay. Depends on the workers but lately I have been getting very little garlic sauce and hummus.
We got 3 orders of shish tawook combos, none came with garlic. And my boyfriend who ordered them wasn’t told, I called to tell them none came with garlic and was told I thought he knew since I told the people before him.
We should know ahead of time what we paying for & it’s very poor to assume we already know. Very unimpressed. If I knew there wasn’t garlic sauce I wouldn’t have ordered period.
We are regular customers here and we’re satisfied with the food, but the behavior of the female staff towards us was not good and we were treated disrespectfully.
Rice to oily meat have no taste over dry.. not worth the money .. never go back
اطيب كباب اكلت في Windsor. The most delicious kabob
Recommended dishes: Hummus, Sheek Kabeb, Beef Kabob, Falafel
Great real kabab
Food: 5
Service: 5
Delicious food, and friendly staff. Will definitely come back!
Food: 5
Service: 5
Recommended dishes: Sheek Kabeb, Beef Kabob
Restaurantji Recommends
Best Charcoal BBQ whole chicken. must try.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Hummus, Sheek Kabeb, Kabab Beef, Garlic, Beef Kabob
The customer service was disappointing, and the attitude of the skinny employee was unprofessional and really bad.
Atmosphere: 1
Food: 1
Service: 1
I did order 8 skewers of kabab and 1 onion
,all the kabab was burnt and the taste not good at all it’s not even close to Iraqi kabab / no fat no salt no spices, I was telling my friend’s how good this restaurant but unfortunately it’s not anymore
Atmosphere: 1
Food: 1
Service: 1
I recommend visiting it
Atmosphere: 5
Food: 5
Service: 5
I visit frequently but will not go back because twice I have seen them break the number 1 restaurant rule in my opinion- the cashier that handles cash also makes your food. Oh they have gloves on, but did not take them off when handling the cash
Atmosphere: 3
Food: 3
Service: 3
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