Naples Pizza
1493 Rooney St, Windsor
(519) 256-7777
Recent Reviews
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Good slice, open late too. Garlic dip was delicious.
Atmosphere: 5
Food: 5
Service: 5
Very welcoming, quick service, and great food!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza, Dipping Sauce
There burger and fries are vary good as well as there cheese bread
Atmosphere: 5
Food: 5
Service: 5
Awesome food and staff
Atmosphere: 5
Food: 5
Service: 5
I would like to recognise Amit Gautam for his amazing customer service. He always goes beyond his limits to meet customer satisfaction. The taste of the pizza is amazing. Every time I go there he greet me with a smile. Highly recommend to visit this place!!
Atmosphere: 5
Food: 5
Service: 5
We recently ordered for a large party. Our guests wanted to know where we ordered from; one of the best pizzas we have had . Customer service was top notch. So friendly. I called a few times with different questions and to update party numbers. They were so lovely and helpful. Thank you for being so wonderful and patient . We will definitely be back !
I don’t usually go out of my way to leave complaints, but this place has pushed me to my limit. I tried calling an hour and a half before they closed—an hour and a half!—and not once did they pick up. Not once! What kind of restaurant just stops answering the phone when they still have that much time left on the clock? If you don’t want to take orders past a certain time, then say that somewhere. But no, instead, they just let the phone ring endlessly or probably just ignore it altogether.
And honestly, this is just one issue on top of many. The service is already bad when you go in person, so I should have known better. They act like they’re doing you a favor by taking your order, like it’s such an inconvenience for them to do their literal job. I’ve had times where I stood at the counter for a solid five minutes while employees just walked past me, not even acknowledging that I was there. And don’t even get me started on how slow they are—how does it take 45 minutes for a simple order? It’s not even like they’re busy half the time; I’ve been there when the place is practically empty, and they still move at a snail’s pace.
And when you finally get your food? Hit or miss. Sometimes it’s decent, but most of the time, it’s either lukewarm, soggy, or just plain wrong. I’ve lost count of how many times I’ve gotten the wrong order, missing toppings, or some other mistake that they don’t even bother to fix properly. The last time I tried to complain about it, they acted like it was my fault for expecting my order to be right.
So now, after giving this place way too many chances, I try to just call ahead. And guess what? They won’t even answer the phone. Seriously, if you’re open until a certain time, then act like it. Otherwise, just close the place early and stop wasting people’s time. At this point, I’m done. There are way better places around that actually care about their customers instead of acting like it’s a chore to run a business.
Would not recommend.
Disappointed. I ordered twice. They canceled my order both the time. Irresponsible management
They made a mistake on the toppings and they forgot our caesar salad that cost $14, and it was made with iceberg lettuce instead of romaine lettuce. The pizzas are ok, need to be more mindful how to cook the pizza and how to cut the vegetables.
Atmosphere: 1
Food: 2
Service: 2
Disappointed called to place and order they wouldn't take it
Restaurantji Recommends
Usually had okay pizza here. But ordered here last night my pizza tasted like it was cook on cigarettes. The pizza was not burnt but tasted awful. Called to let them know and they didn't do much other than saying thanks for letting us know
Atmosphere: 1
Food: 1
Service: 1
I ordered delivery and they said it was sent after one hour. I called again and they said they will not be refunding my order. I didn’t receive any order at the door. I don’t recommend ordering from this specific area.
Atmosphere: 1
Food: 1
Service: 1
Antonio has been nice to me and my family for years
Kid-friendliness: Antonio and the employees love to talk to the young ones
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza
As always...the guys were very polite and friendly. Pizza was ready on time and as usual delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza
Amazing pizza and they don't skimp out on the cheese and toppings...the garlic crust is a nice added touch :) They're definitely my go-to pizza place!
Food: 5
Service: 5
Recommended dishes: Pizza
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