Attitude of some workers really bad. The breakfast wraps are awfulđ Staff are more concerned about drive-thru customers.The tables always look dirty and not a relaxing experience. Tim Hortons has just gained a new customer
Parva Barbhaya
I had my birthday drink ordered and they had cafe closed but still accepting orders online. I work right next door and STAFF (CHLOE) suggested me to grab a car and get into queue because it shows on my app that drink is ready but it's was not.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Chocolate Chunk Cookie
M M
9/10 chance theyâre messing up a part of my drink, pumps, shots, size of the drink thereâs nearly always a mistake.
Service: 2
Kerry Anne Lashbrook
I boycott Starbucks.
Atmosphere: 1
Food: 1
Service: 1
Laurie Whelan
tldr: the vibes are OFF.
Iâd like to share email from âCristineâ who I assume is the district manager I requested a phone call from, since she did not properly introduce herself in the email she used to dismiss me and I assume, âAshlyâ is manager of this location who was ccâd:
Thank you for reaching out regarding your visit at the Dougal Starbucks. I wanted to update you on the reason why the team did not add Partanna oil to your coffee. This oil is to be infused into three types of drinks-steamed into milk, shaken into espresso shots or blending into a Frappuccino. Adding to a drip coffee would not allow the oil to infuse into the drink and would just sit on top of the beverage. With the separation of oil and coffee in this manner it does not align with our beverage standards and this is why we do not sell this as an option. The quality standards are the reasons the team did not sell this drink to you. I reached out to them and made sure they are suggesting to customers the three methods of infused oil into drinks.
I am truly sorry you are unable to order this beverage in a drip coffee. The team were trained to suggest different options.
I hope you have a great day Cristine
My truncated reply (my full email exceeds character limit), which Iâd like to thrust into the goog-iverse, rather than it be buried in their inboxes:
I appreciate your response. While the oil was the issue that initiated my frustrating experiences this weekend, the service I received at this location was intolerable. I went to a different Starbucks this morning, posed the same question and received a polite, thorough, empathetic response that I understand and accept. So, I understood the information in your email when replying now. I would like you to understand me: the way I was spoken to/treated by, who I now know is the manager at Dougall on Friday and two of her staff members the next day, was unacceptable. I now can resolve that I will not return to that location. If you care to hear the details of my interactions, who are the reason why I am particularly upset, I will explain below and take the opportunity to vent my frustration. Regardless of quality standards for your coffee, I think we can agree that SB is not the âgo toâ place for high quality coffee. There are many small local shops offering higher quality coffee anywhere you go. The reason I frequent SB and pay roughly double what I would pay anywhere else for similar coffee is the brand: the convenience, the potential for customization, the familiarity with the products and the mutual respect/pleasant atmosphere when interacting with your usually knowledgeable/courteous staff. None of these were experienced at my visits to this location this weekend. I was told I âwas not allowedâ to have oil in my coffee. When I asked why, I was told (rudely) that it was due to training received and that âtheyâ donât let them do this. It wasnât what was being conveyed, as much as HOW it was being conveyed. I am not a child and I will not tolerate being spoken to like one. I let it go the first day: I assumed the unpleasant woman was giving me a hard time for some reason, as Iâve done it many times and am able to order it through the app, which I tried doing the next day and was accosted for it. This attitude is obviously a standard practice adopted by the manager and trickling down to her subordinates. Thatâs all Iâll say about these people. I would like to address the policy and why I do not agree, if that interests you. There are health benefits that I personally appreciate from adding a healthy fat to my coffee (see: bulletproof coffee). A black coffee with a healthy fat is all I want. I assumed that Starbucks valued personal preferences and individual freedom to customize coffee as one would see fit. Now I understand you do not. I will adjust my behaviour to suit my own needs, I am fine with that. When I do find myself ordering from SB,
Atmosphere: 1
Food: 1
Service: 1
Pondlover Smile
Friendly staff . Quick service
Atmosphere: 5
Food: 5
Service: 5
Tareq Abu-Kaud
My drink was disgusting couldn't finish what a waste
Atmosphere: 2
Food: 1
Service: 2
Flash E Lash
I boycott Starbucks. I have since they started up with their b.s.
Atmosphere: 1
Food: 1
Service: 1
toss me200
we must be in a recession or we got a rogue store manager on our hands. Starbucks is getting pretty stingy.
Well the enshitification of Starbucks must have begun. Itâs all downhill from here. I gave the person my order (I asked for no foam) and was given a drink that was 1/4 foam 1/2 ice and 1/4 liquid. I came back around and asked for my drink to be remade with no foam. I was told by the person making my drink that she made the drink right, I was the one who ordered wrong. Long story short she didnât make me a new drink. 15 years ago I was sent home early from my shift at this exact Starbucks for less. Itâs a $8 drink, the only reason Starbucks was successful was their top tier customer service. At this point people might as well go to Tim Hortons.
Atmosphere: 2
Food: 2
Service: 1
Owen Cannon
Great experience I believe the young lady named Stephanie asked me how my day was going and I explained that I was going through a tough and comforted me and handed a my delicious
Atmosphere: 5
Food: 5
Service: 5
Ishu. Puri
It's been so disappointing when staff doesThis i was in the Drive through today at 8:27 i know store close at 8:30 i thought it still has couple minute so i can order one drink by drive through but first the staff was working insideIgnore me and didn't speak on the order speaker after waiting couple minutes i pull to the pickup Windsor i can see them serving other customer in store so i wait their but they just ignore me so they don't have to take my order. Didn't even take effort to come to window and just say sorry we close. Big time disappointed with Starbucks staff at this location. I even stand at the window till 8:41 and write this review and hoping they might come and i don't have to put this review but unfortunately they don't want to take Any effort not even just to say that we are closed i know it's not Starbucks it's the staff who work at this time, i hope manager should look into this.
Atmosphere: 1
Service: 1
Cathy Hou
Oh my goodness I bought 4Lager black coffee ,and they all only had half cup of coffee so , if like that,then why I donât pay for small coffee price, buy the smaller coffee why I buy lager coffee,thatâs very bad, if any one else wants to buy Starbucks again please take a look,before you go, just in case like I get this half cup coffee again, very bad experience I never had before
Veronica Joy
Second place looking for my dragon mug, supervisor advised me to go to the mall. Cozy
Friendly staff . Quick service
Atmosphere: 5
Food: 5
Service: 5
Attitude of some workers really bad. The breakfast wraps are awfulđ Staff are more concerned about drive-thru customers.The tables always look dirty and not a relaxing experience. Tim Hortons has just gained a new customer
I had my birthday drink ordered and they had cafe closed but still accepting orders online. I work right next door and STAFF (CHLOE) suggested me to grab a car and get into queue because it shows on my app that drink is ready but it's was not.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Chocolate Chunk Cookie
9/10 chance theyâre messing up a part of my drink, pumps, shots, size of the drink thereâs nearly always a mistake.
Service: 2
I boycott Starbucks.
Atmosphere: 1
Food: 1
Service: 1
tldr: the vibes are OFF.
Iâd like to share email from âCristineâ who I assume is the district manager I requested a phone call from, since she did not properly introduce herself in the email she used to dismiss me and I assume, âAshlyâ is manager of this location who was ccâd:
Thank you for reaching out regarding your visit at the Dougal Starbucks. I wanted to update you on the reason why the team did not add Partanna oil to your coffee. This oil is to be infused into three types of drinks-steamed into milk, shaken into espresso shots or blending into a Frappuccino. Adding to a drip coffee would not allow the oil to infuse into the drink and would just sit on top of the beverage. With the separation of oil and coffee in this manner it does not align with our beverage standards and this is why we do not sell this as an option. The quality standards are the reasons the team did not sell this drink to you. I reached out to them and made sure they are suggesting to customers the three methods of infused oil into drinks.
I am truly sorry you are unable to order this beverage in a drip coffee. The team were trained to suggest different options.
I hope you have a great day
Cristine
My truncated reply (my full email exceeds character limit), which Iâd like to thrust into the goog-iverse, rather than it be buried in their inboxes:
I appreciate your response. While the oil was the issue that initiated my frustrating experiences this weekend, the service I received at this location was intolerable. I went to a different Starbucks this morning, posed the same question and received a polite, thorough, empathetic response that I understand and accept. So, I understood the information in your email when replying now.
I would like you to understand me: the way I was spoken to/treated by, who I now know is the manager at Dougall on Friday and two of her staff members the next day, was unacceptable. I now can resolve that I will not return to that location. If you care to hear the details of my interactions, who are the reason why I am particularly upset, I will explain below and take the opportunity to vent my frustration.
Regardless of quality standards for your coffee, I think we can agree that SB is not the âgo toâ place for high quality coffee. There are many small local shops offering higher quality coffee anywhere you go. The reason I frequent SB and pay roughly double what I would pay anywhere else for similar coffee is the brand: the convenience, the potential for customization, the familiarity with the products and the mutual respect/pleasant atmosphere when interacting with your usually knowledgeable/courteous staff. None of these were experienced at my visits to this location this weekend.
I was told I âwas not allowedâ to have oil in my coffee. When I asked why, I was told (rudely) that it was due to training received and that âtheyâ donât let them do this. It wasnât what was being conveyed, as much as HOW it was being conveyed. I am not a child and I will not tolerate being spoken to like one. I let it go the first day: I assumed the unpleasant woman was giving me a hard time for some reason, as Iâve done it many times and am able to order it through the app, which I tried doing the next day and was accosted for it. This attitude is obviously a standard practice adopted by the manager and trickling down to her subordinates. Thatâs all Iâll say about these people.
I would like to address the policy and why I do not agree, if that interests you. There are health benefits that I personally appreciate from adding a healthy fat to my coffee (see: bulletproof coffee). A black coffee with a healthy fat is all I want. I assumed that Starbucks valued personal preferences and individual freedom to customize coffee as one would see fit. Now I understand you do not. I will adjust my behaviour to suit my own needs, I am fine with that. When I do find myself ordering from SB,
Atmosphere: 1
Food: 1
Service: 1
Friendly staff . Quick service
Atmosphere: 5
Food: 5
Service: 5
My drink was disgusting couldn't finish what a waste
Atmosphere: 2
Food: 1
Service: 2
I boycott Starbucks. I have since they started up with their b.s.
Atmosphere: 1
Food: 1
Service: 1
we must be in a recession or we got a rogue store manager on our hands. Starbucks is getting pretty stingy.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Well the enshitification of Starbucks must have begun. Itâs all downhill from here. I gave the person my order (I asked for no foam) and was given a drink that was 1/4 foam 1/2 ice and 1/4 liquid. I came back around and asked for my drink to be remade with no foam. I was told by the person making my drink that she made the drink right, I was the one who ordered wrong. Long story short she didnât make me a new drink. 15 years ago I was sent home early from my shift at this exact Starbucks for less. Itâs a $8 drink, the only reason Starbucks was successful was their top tier customer service. At this point people might as well go to Tim Hortons.
Atmosphere: 2
Food: 2
Service: 1
Great experience I believe the young lady named Stephanie asked me how my day was going and I explained that I was going through a tough and comforted me and handed a my delicious
Atmosphere: 5
Food: 5
Service: 5
It's been so disappointing when staff doesThis i was in the Drive through today at 8:27 i know store close at 8:30 i thought it still has couple minute so i can order one drink by drive through but first the staff was working insideIgnore me and didn't speak on the order speaker after waiting couple minutes i pull to the pickup Windsor i can see them serving other customer in store so i wait their but they just ignore me so they don't have to take my order. Didn't even take effort to come to window and just say sorry we close. Big time disappointed with Starbucks staff at this location. I even stand at the window till 8:41 and write this review and hoping they might come and i don't have to put this review but unfortunately they don't want to take Any effort not even just to say that we are closed i know it's not Starbucks it's the staff who work at this time, i hope manager should look into this.
Atmosphere: 1
Service: 1
Oh my goodness I bought 4Lager black coffee ,and they all only had half cup of coffee so , if like that,then why I donât pay for small coffee price, buy the smaller coffee why I buy lager coffee,thatâs very bad, if any one else wants to buy Starbucks again please take a look,before you go, just in case like I get this half cup coffee again, very bad experience I never had before
Second place looking for my dragon mug, supervisor advised me to go to the mall. Cozy
Atmosphere: 5
Service: 5
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