I visited this Starbucks location on December 31st around 6 PM with my friends. I don't live in the area, but I wanted to take my friends out for a nice experience. When my friend started ordering, the girl taking the order seemed really annoyed. She didn’t smile or make eye contact, and once the order was done, she just told us where to collect our coffee without any warmth. Initially, I thought she might be having a bad day and didn’t mention anything.
We spent some time there finishing our drinks. While waiting, I noticed that she greeted other customers with a smile, creating that welcoming Starbucks vibe we all know. This area has a large student population from the University of Windsor, and many residents are brown people like myself. I felt really hurt and singled out by her different treatment towards us. It killed the whole vibe for us and made us feel like we weren’t welcome or didn’t belong.
Feeling bothered by this, I decided to confront her before leaving. When I approached the counter again, she thought I was going to order and once more responded without a greeting or smile, just a curt “What do you want?” I asked her politely why she seemed annoyed when we placed our order earlier. She immediately smiled and denied any such behavior. She wasn’t wearing a name badge but had a tattoo on her neck and green colour on hair. It's really sad to be treated this way because of our background. I hope this feedback is taken seriously so that no one else has to feel unwelcome in the future.
Atmosphere: 4
Food: 4
Service: 1
Elnaz Akhavan
I love Starbucks drinks, especially Mochas. However, today I decided to go with a Chai latte, and it was a bit sweet for me. When I informed them, they just remade a new one for me with less shots of chai (which makes it sweet), free of charge.
Atmosphere: 5
Food: 5
Service: 5
Isabella Grandic
Good Starbucks. Easy parking. Not busy on a Saturday at noon.
Atmosphere: 5
Food: 5
Service: 5
sylviazra k
I love reading a book here, its always so calm! ❄️❄️
Wheelchair accessibility: wheelchair accessibility parking, washrooms and doors.
Atmosphere: 5
Food: 5
Service: 5
Aline Paula Dewes
I came to the café to study, drink coffee, and eat, but it was impossible to study because the music was too loud, and they were playing Disney songs the whole time!
Vegetarian options: milk
Atmosphere: 1
Food: 5
Service: 5
Christina Vasil
The door opens up to where the seating area is so you get the cold air right at you instead of it opening towards the display as others do .
Atmosphere: 3
Service: 5
Hunny Muffin
my drink was very yummy !! thank you ??
Food: 5
Service: 5
Alison Mitchell
Normally good but this time my coffee (shaken espresso with oat milk) from here tastes like hand sanitizer, kinda concerning don't know of I'll go back ?food is delicious though
Atmosphere: 3
Food: 4
Service: 4
Melissa Tilley
One of my first times going to Starbucks, I've always been a timmies girl. I was helped by Lauren and Emily. Amazing staff members! So helpful and patient. Took time to educate me on basic lingo and ordering techniques to help me get exactly what I was craving. I enjoyed a delicious drink! Ordered through drive thru
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Caramel Ribbon Crunch
Teertha Bhowmick
Some staffs are really nice and friendly. Food and beverages are great most of the time. Cappuccino and brownie is my favorite.
However in drive-thru, some staffs turns from friendly to not so friendly if you do not tip them
Thank you to Amanda for her kindness and friendly service ☺️
Atmosphere: 5
Food: 5
Service: 5
Clancy Belaire
Love this location
Atmosphere: 5
Food: 5
Service: 5
Grammy Love
Friendly staff !! 😎
Atmosphere: 5
Food: 5
Service: 5
Safayet Mahmud
Food was really good. But service was not upto the mark. I ordered ahead via mobile app. But the barista didn't notice me for 3-4 minutes while I was waiting to pickup the order.
I visited this Starbucks location on December 31st around 6 PM with my friends. I don't live in the area, but I wanted to take my friends out for a nice experience. When my friend started ordering, the girl taking the order seemed really annoyed. She didn’t smile or make eye contact, and once the order was done, she just told us where to collect our coffee without any warmth. Initially, I thought she might be having a bad day and didn’t mention anything.
We spent some time there finishing our drinks. While waiting, I noticed that she greeted other customers with a smile, creating that welcoming Starbucks vibe we all know. This area has a large student population from the University of Windsor, and many residents are brown people like myself. I felt really hurt and singled out by her different treatment towards us. It killed the whole vibe for us and made us feel like we weren’t welcome or didn’t belong.
Feeling bothered by this, I decided to confront her before leaving. When I approached the counter again, she thought I was going to order and once more responded without a greeting or smile, just a curt “What do you want?” I asked her politely why she seemed annoyed when we placed our order earlier. She immediately smiled and denied any such behavior. She wasn’t wearing a name badge but had a tattoo on her neck and green colour on hair. It's really sad to be treated this way because of our background. I hope this feedback is taken seriously so that no one else has to feel unwelcome in the future.
Atmosphere: 4
Food: 4
Service: 1
I love Starbucks drinks, especially Mochas. However, today I decided to go with a Chai latte, and it was a bit sweet for me. When I informed them, they just remade a new one for me with less shots of chai (which makes it sweet), free of charge.
Atmosphere: 5
Food: 5
Service: 5
Good Starbucks. Easy parking. Not busy on a Saturday at noon.
Atmosphere: 5
Food: 5
Service: 5
I love reading a book here, its always so calm! ❄️❄️
Wheelchair accessibility: wheelchair accessibility parking, washrooms and doors.
Atmosphere: 5
Food: 5
Service: 5
I came to the café to study, drink coffee, and eat, but it was impossible to study because the music was too loud, and they were playing Disney songs the whole time!
Vegetarian options: milk
Atmosphere: 1
Food: 5
Service: 5
The door opens up to where the seating area is so you get the cold air right at you instead of it opening towards the display as others do .
Atmosphere: 3
Service: 5
my drink was very yummy !! thank you ??
Food: 5
Service: 5
Normally good but this time my coffee (shaken espresso with oat milk) from here tastes like hand sanitizer, kinda concerning don't know of I'll go back ?food is delicious though
Atmosphere: 3
Food: 4
Service: 4
One of my first times going to Starbucks, I've always been a timmies girl.
I was helped by Lauren and Emily. Amazing staff members! So helpful and patient. Took time to educate me on basic lingo and ordering techniques to help me get exactly what I was craving. I enjoyed a delicious drink! Ordered through drive thru
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Caramel Ribbon Crunch
Some staffs are really nice and friendly. Food and beverages are great most of the time. Cappuccino and brownie is my favorite.
However in drive-thru, some staffs turns from friendly to not so friendly if you do not tip them
Atmosphere: 4
Food: 4
Service: 3
Restaurantji Recommends
Thank you to Amanda for her kindness and friendly service ☺️
Atmosphere: 5
Food: 5
Service: 5
Love this location
Atmosphere: 5
Food: 5
Service: 5
Friendly staff !! 😎
Atmosphere: 5
Food: 5
Service: 5
Food was really good. But service was not upto the mark. I ordered ahead via mobile app. But the barista didn't notice me for 3-4 minutes while I was waiting to pickup the order.
Atmosphere: 5
Food: 5
Service: 3
Friendly staff !! ?
Atmosphere: 5
Food: 5
Service: 5
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